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We are seeking dedicated and empathetic Spanish Bilingual Limited Service Customer Service Representatives to assist Virginia residents in navigatingthe Medicaid, SNAP (Supplemental Nutrition Assistance Program), and TANF (Temporary Assistance for Needy Families) application processes. Strong computer skills, including the ability to navigate and work in multiple systems including but not limited to call center software programs, Microsoft office and other CRM tools.

Maximus is seeking Spanish Bilingual Limited Service Customer Service Representatives for Virginia Medicaid, SNAP, and TANF Eligibility Assistance. We are seeking dedicated and empathetic Spanish Bilingual Limited Service Customer Service Representatives to assist Virginia residents in navigatingthe Medicaid, SNAP (Supplemental Nutrition Assistance Program), and TANF (Temporary Assistance for Needy Families) application processes.In this fully remote role, you will be the first point of contact, helping individuals understand and determine their eligibility for these vital social services. If you are passionate about helping others, have strong computer skills and are ready to make a meaningful impact, we encourage you to apply!Essential Duties and Responsibilities:<ul><li>Provide callers with informed and objective responses to complex concerns in regards to eligibility guidelines and policies, access to care issues, and escalated concerns.</li><li>Respond effectively to all forms of inbound and outbound contacts.</li><li>Process workflow documents, which include, income, identity, and other eligibility verification documents.</li><li>Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.</li></ul>'-Guide applicants through the Medicaid, SNAP, and TANF application processes.-Provide clear and accurate information about program eligibility criteria.-Ensure excellent customer service by addressing client concerns with patience and professionalism.-Document interactions notate applications, and work across multiple systems to process eligibility.-Maintain a high standard of confidentiality.Minimum Requirements'- High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience.<ul><li>Must be fluent in English and specified secondary language.</li></ul>'- Must be able to read, write, and speak in English and Spanish.<ul><li>Ability to work independently in a remote environment.</li><li>Strong communication skills, both verbal and written.</li><li>Must be willing and able to accept a limited service position.</li><li>Must be willing and able to attend training for 6 weeks on camera with no absences from 8:00am-4:30pm EST, Monday-Friday.</li><li>Must be willing and able to work a full-time shift during the hours of operation (8:00am-7:30pm EST Monday-Friday, 9:00am-12:00pm EST Saturday).</li></ul>Preferred Skills and Qualifications<ul><li>High volume call center experience.</li><li>Familiarity with Medicaid, SNAP, or TANF or other government healthcare programs.</li><li>Strong computer skills, including the ability to navigate and work in multiple systems including but not limited to call center software programs, Microsoft office and other CRM tools.</li><li>High level of empathy, especially when interacting with individuals in vulnerable situations.</li><li>Residency in Eastern (EST) or Central (CST) time zones.</li></ul>Home Office Requirements<ul><li>Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).</li><li>Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.</li><li>Must currently and permanently reside in the Continental US.</li></ul>Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.Minimum Salary$18.46Maximum Salary$18.46

MAXIMUS provides business services to help governments operate health and human services programs, mostly at the state and national levels. The company's health services segment offers outsourced program management and administrative services,

Maximus

Spanish Bilingual Limited Service Customer Service Representative

Call Center Software

Call Centers

Call Volume

Communication Skills

Community and Social Services

Computer Skills

Customer Relationship Management (CRM) Systems

Customer Support/Service

English Language

Government

Healthcare

Medicaid

Microsoft Office

Multilingual

Nutrition

Presentation/Verbal Skills

SNAP

Social Work

Spanish Language

Writing Skills

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This position involves answering calls in both English and Spanish, assisting members with inquiries regarding banking products, and exceeding member expectations. A leading service organization is seeking a Bilingual Member Service Representative to work remotely.

HOUR

A leading service organization is seeking a Bilingual Member Service Representative to work remotely. This position involves answering calls in both English and Spanish, assisting members with inquiries regarding banking products, and exceeding member expectations. Candidates should have a background in customer service and thrive in a fast-paced environment. The role offers competitive pay at $21.23/hour and various benefits, including medical and wellness programs.#J-18808-Ljbffr

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Spanish Bilingual Limited Service Customer Service Representative Maximus

Remote Bilingual Member Service Specialist United Way of Massachusetts Bay and Merrimack Valley

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