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Our Core Values are the backbone of our business and guide our hiring process: we are enthusiastic, disciplined, intentionally excellent, demonstrate extreme ownership, aligned, committed to our mission and possess a growth mindset that drives results and embraces the journey. This role delivers consistent, WORLD CLASS customer experiences by protecting customer relationships, executing operational excellence, and supporting agency growth through proactive service.

POSITION OVERVIEWThe Remote Bilingual (Spanish and English) Customer Service Account Representative must possess at least ONE YEAR of relevant industry experience (preferably State Farm). This role delivers consistent, WORLD CLASS customer experiences by protecting customer relationships, executing operational excellence, and supporting agency growth through proactive service.Remote Bilingual (Spanish and English) Customer Service Account Representatives ensure every interaction reinforces trust, retention, and confidence in our agency. This role is essential to sustaining long-term growth and maintaining world-class service standards.ABOUT USOur Mission is to deliver peace of mind, protect the communities of our loyal customers, and fiercely champion those we serve when it matters most. We engage in multiple verticals through proven premium marketing strategies. It is our obligation to serve as many households as we can.Our Core Values are the backbone of our business and guide our hiring process: we are enthusiastic, disciplined, intentionally excellent, demonstrate extreme ownership, aligned, committed to our mission and possess a growth mindset that drives results and embraces the journey. Our team is based out of Atlanta, GA and serves AL, FL, GA, SC and TN. The number of communities we serve is growing by the day.OBJECTIVESSERVICE ACTIVITY TARGETSYou are responsible for following the roadmap to hit our retention targets:<ul><li/><li style="color:rgba( 36 , 36 , 36 , 1 );line-height:normal">Answer 50+ inbound calls per day</li><li/><li style="color:rgba( 36 , 36 , 36 , 1 );line-height:normal">2+ hours of daily talk time</li><li/><li style="color:rgba( 36 , 36 , 36 , 1 );line-height:normal">2 cross-sell products pivoted to the sales team per day</li><li/></ul>CUSTOMER PROTECTION & RELATIONSHIP MANAGEMENT<ul><li/><li style="color:rgba( 36 , 36 , 36 , 1 );line-height:normal">Ensure 100% accuracy and completeness in policy servicing, billing, endorsements, claims support, etc.</li><li/><li style="color:rgba( 36 , 36 , 36 , 1 );line-height:normal">Proactively identify retention risks or coverage gaps and escalate to sales by way of CGOO when appropriate</li><li/><li style="color:rgba( 36 , 36 , 36 , 1 );line-height:normal">Deliver world-class service in every customer interaction, maintaining trust and confidence</li><li/></ul>OPERATIONAL DISCIPLINE AND ACCURACYYou are responsible for upholding team and individual standards in the following manner:<ul><li/><li style="color:rgba( 36 , 36 , 36 , 1 )">Acknowledge and resolve direct customer and teammate inquiries, escalations, and issues in 60 minutes or less </li><li style="color:rgba( 36 , 36 , 36 , 1 )">Maintain precise records and documentation in CRM and internal systems</li><li style="color:rgba( 36 , 36 , 36 , 1 )">Execute service workflows consistently, ensuring follow-up and task completion </li><li style="color:rgba( 36 , 36 , 36 , 1 )">Monitor processes to prevent errors or lapses before they impact the customer experience </li><li style="color:rgba( 36 , 36 , 36 , 1 )">Partner with sales to ensure seamless handoffs and transitions, minimizing customer disruption</li></ul>COLLABORATION AND TEAM INTEGRATION <ul><li>Communicate proactively with teammates, sales partners, and leadership regarding growth opportunities, updates, and resolutions </li><li>Contribute solutions, not problems, in all team interactions </li><li>Participate in coaching, process improvements, and team meetings to strengthen overall execution </li><li>Uphold agency standards and culture, demonstrating reliability, professionalism, and positive energy</li></ul>PERSONAL AND PROFESSIONAL EXCELLENCE <ul><li>Maintain high standards for personal accountability and follow-through</li><li>Demonstrate resilience and adaptability in high-pressure situations </li><li>Seek ongoing learning opportunities to improve technical, service, and operational skills </li><li>Model elite execution and reliability for teammates across the agency</li></ul>CORE COMPETENCIES <ul><li>Customer-centric mindset </li><li>Emotional intelligence </li><li>Retention focus </li><li>Process discipline </li><li>Accuracy and attention to detail </li><li>Problem solving </li><li>Strong listener and communicator </li><li>Ownership and accountability </li><li>Coachability</li><li>Sales driven </li><li>Growth driven </li><li>Reliability</li><li>Resilience and adaptability </li><li>Cultural alignment</li></ul>EDUCATION AND EXPERIENCE We are seeking remote applicants that possess at least ONE YEAR of relevant industry experience (preferably State Farm). We do not have a specific education requirement. We are most interested in assessing will vs skill. We will train and coach up your skills.Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred to start and required to contribute to our team's Mission. We will walk unlicensed prospective team members through the licensing process if applicable.PHYSICAL REQUIREMENTSYou are required to work at a desk when executing your D2D. You’re only required to work from the hours of 8:30a – 5p ET, Monday – Friday.We are well-versed in rising desks and walking pads and will make recommendations upon request.You will be required to travel (we are obligated for room and board expenses), to our home base in Atlanta up to once per quarter.COMMITMENT TO DIVERSITYAt Barracliff Agency, we believe diversity is strength. A workforce that reflects the communities we serve – regardless of across race, ethnicity, gender, gender identity, sexual orientation, religion, national origin, age, and ability – is essential to building a world-class, ethical business.We hire talent at all levels based on ability, drive, and character, and actively foster inclusion in every interaction: with our team, our customers, our candidates, and our business partners.Diverse perspectives are more than welcomed on our team. They are expected, respected and celebrated and unify us.APPLY NOWIf this role grabbed your attention, we want to hear from you. Submit your resume, and you’ll receive a link via email to complete a short assessment before our first conversation. This ensures every step is intentional and focused.Already in the process? Direct questions or follow-ups to Jeff Grimoldi at <a title="mailto:jeff.grimoldi.y491@statefarm.com">jeff.grimoldi.y491@statefarm.com</a>.We’re looking for people ready to step in, stand out, and own their impact. If that’s you, apply now.

Dan Barracliff - State Farm Agency

Remote Bilingual (Spanish) Customer Service Account Representative

Billing

Coaching

Communication Skills

Cross-Selling

Customer Experience

Customer Relations

Customer Relationship Management (CRM)

Customer Relationship Management (CRM) Systems

Customer Support/Service

Detail Oriented

Diversity

Documentation

English Language

Follow Through

Leadership

Marketing Strategy

Multilingual

Operational Support

Partner Sales

Problem Solving Skills

Process Improvement

Record Keeping

Risk Analysis

Sales

Spanish Language

Willing to Travel

Staffmyagency

Why consider this job opportunityOpportunity to work in a dynamic and supportive environment focused on customer service excellence. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.#J-18808-Ljbffr.

Why consider this job opportunityOpportunity to work in a dynamic and supportive environment focused on customer service excellence.Potential for career advancement and growth within the organization.Remote work flexibility with a schedule of 8:30 AM - 5:00 PM ET, Monday to Friday.Commitment to diversity and inclusion in the workplace.Comprehensive training provided for new hires, including assistance with licensing.Engaging company culture that values collaboration and personal accountability.What to Expect (Job Responsibilities)Answer 50+ inbound calls daily and maintain over 2 hours of talk time.Ensure 100% accuracy in policy servicing, billing, endorsements, and claims support.Identify and escape retention risks or coverage gaps to the sales team.Maintain precise records in CRM and internal systems while executing service workflows.Collaborate with teammates and sales partners to communicate growth opportunities and updates.What is Required (Qualifications)Minimum of one year of relevant industry experience, preferably with an insurance company.Must possess or be willing to obtain active Property & Casualty AND Life & Health licenses.Strong customer‑centric mindset and emotional intelligence.Ability to demonstrate resilience and adaptability in high‑pressure situations.Excellent communication skills, both verbal and written.How to Stand Out (Preferred Qualifications)Previous experience with State Farm or similar insurance companies.Familiarity with CRM systems and service workflows.Proven track record of achieving retention and sales targets.Strong problem‑solving skills and attention to detail.Experience in a remote work setting.We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.#J-18808-Ljbffr

Remote Jobs

Equal Employment Opportunity (EEO)

Establish Priorities

Insurance

Licensing

Meet Sales Quota

Presentation/Verbal Skills

Work From Home

Writing Skills

Hire Recruits

FULL_TIME

OTHER

If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com. Essential Duties and Responsibilities: - Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.-

Essential Duties and Responsibilities: - Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.- Provides medical subject matter expertise.- Performs advanced database searches.- Composes documents, reports, and correspondence.- Documents all incoming inquiries.- Participates in special projects as required.Minimum Requirements - High School diploma or equivalent with 2-4 years of experience. - May have additional training or education in area of specialization. - Must be fluent in English and specified secondary language.Education, Experience and Skills- Experience in medical, scientific or public health discipline - Bachelor's Degree in Nursing and current RN license is required. - Clinical knowledge of and experience with CDC related topics - Proficient internet search skills - Working knowledge of Microsoft Office and ability to learn and utilize software applications - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills - Ability to work independently and communicate effectively - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks - Ability to speak and read English and Spanish clearly, professionally, and fluently - Call Center experience preferred - Must have a Smartphone which will be required only to log into Maximus systems, not for daily work activities.***This position requires you to use your own personal computer or laptop. Tablets, iPads, and Chromebooks are not permitted. ***Home Office Requirements - Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net) - Minimum 5mpbs upload speed - Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router - Private and secure work area and adequate power source - Windows or Mac Operating SystemsOS for Windows | - Windows 10 or Windows 11 (11 is preferred)OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com. Minimum Salary $ 34.85 Maximum Salary $ 68.55 <ul><li/></ul><img alt=" " height="1" src="https://ars2.equest.com/?response_id=cb1cacdc88328514cf466f5fec357a8e&view" width="1"/>

MAXIMUS provides business services to help governments operate health and human services programs, mostly at the state and national levels. The company's health services segment offers outsourced program management and administrative services,

Maximus

RN Health Coordinator (bilingual, temporary, remote)

Administrative Skills

Call Centers

Ethernet Cable

High School Diploma

Interpersonal Skills

Mac Operating System

Microsoft Office

Microsoft Windows Operating System

Multitasking

Network Routers

Organizational Skills

Public Health

Registered Nurse (RN)

Smartphones

equestftpin

CareHarmony is seeking an experienced Licensed Practical Nurse – LPN Nurse (LPN) (NLC) (LVN) with at least 3 years of direct patient-facing work experience; that thrives in a fast-paced environment, is self-motivated, has impeccable attention to detail, and values the impact they can have on a patient’s healthcare journey. CareHarmony’s Care Coordinators (LPN) (NLC) (LVN) work comprehensively with providers to deliver value-based care management initiatives for their patients.

CareHarmony’s Care Coordinators (LPN) (NLC) (LVN) work comprehensively with providers to deliver value-based care management initiatives for their patients.CareHarmony is seeking an experienced Licensed Practical Nurse – LPN Nurse (LPN) (NLC) (LVN) with at least 3 years of direct patient-facing work experience; that thrives in a fast-paced environment, is self-motivated, has impeccable attention to detail, and values the impact they can have on a patient’s healthcare journey.You will have experience identifying resources and coordinating needs for chronic care management patients.What's in it for you?<ul><li>Fully remote position - Work from the comfort of your own home in cozy clothes without a commute. Score!</li><li>Consistent schedule - Full-Time Monday – Friday, no weekends, rotational on-call-once per year on average.</li><li>Career growth - Many of our team members move up in the company at a faster-than-average rate. We love to see our people succeed!</li></ul>RequirementsResponsibilities:<ul><li>Manage patient census with a resolution-driven approach to close gaps in clinical and non-clinical patient care.</li><li>Identify and coordinate community resources with patients that would benefit their care.</li><li>Provide patient education and health literacy on the management of chronic conditions.</li><li>Perform medication management, including identifying potential medication concerns, reconciliation, adherence, and coordinating refills.</li><li>Assist in ensuring timely delivery of services to your patients; Home Health, DME, Home Infusion, and other critical needs.</li><li>Resolve patients' questions and create an open dialogue to understand needs.</li><li>Assist/Manage referrals and appointment scheduling.</li></ul>Additional Requirements:<ul><li>Active Compact/Multi-State license (LPN) (LVN)</li><li>Technical aptitude – Microsoft Office Suite</li><li>Excellent written and verbal communication skills</li></ul>Plusses:<ul><li>Epic Experience</li><li>Bilingual</li><li>Additional Single State licensures</li></ul>Remote Requirements:<ul><li>Must have active high-speed Wi-Fi</li><li>Must have a home office or HIPAA-compliant workspace</li></ul>Physical Requirements<ul><li>This position is sedentary and will require sitting for long periods of time</li><li>This position will require the ability to speak clearly and listen attentively, often by telephone, for an extended period of time </li><li>The position will require the ability to understand, process, and take thorough notes in real-time on telephone conversations </li></ul>Benefits:<ul><li>Health Benefits (core medical, dental, vision)</li><li>Paid Holidays</li><li>Paid Time Off (PTO)</li><li>Sick Time Off (STO)</li><li>401k with company match</li><li>Company laptop provided</li></ul>Pay:<ul><li>The position starts at $21/hr with the ability to earn up to $28/hr based on production</li><li>Quarterly bonus program</li><li>Opportunities to pick up OT to increase earnings</li></ul>

Work From Home Bilingual Jobs in Saint Louis, MO

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Work From Home Bilingual Jobs in Saint Louis, MO

Remote Bilingual (Spanish) Customer Service Account Representative Dan Barracliff - State Farm Agency

Remote Bilingual (Spanish) Customer Service Account Representative Remote Jobs

RN Health Coordinator (bilingual, temporary, remote) Maximus

Remote - Care Coordinator - LPN - LVN - Day Shift CareHarmony

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