High School diploma or equivalent and two (2) years of call center experience, or two (2) years of related experience including at least six (6) months in a fast-paced environment• Associate's degree or higher and one (1) year of call center experience, or equivalent experience• Experience in customer-facing roles within home care, healthcare, financial services, insurance, claims, billing, or call center environments preferred. PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals.