If you enjoy helping others and have a passion for travel, this role offers a chance to combine both.
Key Responsibilities:
Provide exceptional customer service to clients via phone, email, and online communication
Assist clients with vacation planning, including destination selection, accommodations, activities, and transportation
Prepare and present travel quotes and options based on client preferences
Handle booking arrangements and ensure accurate documentation
Maintain ongoing communication with clients before, during, and after their trips
Collaborate with travel partners and suppliers to secure the best options for clients
Requirements:
Strong customer service skills and a professional, friendly demeanor
Excellent written and verbal communication abilities
Ability to multitask and manage time effectively in a remote setting
Basic computer skills and reliable internet connection
Previous customer service or travel industry experience is a plus but not required
What We Offer:
Flexible remote schedule
Comprehensive training and mentorship
Supportive team environment
Income-earning possibilities based on performance
Access to exclusive travel perks and discounts
Growth opportunities within the travel services industry
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
Job Title: Work From Home | Customer Service | Vacation Planner
Job Type: Flexible Schedule | Remote Work
About Us:
We are a professional travel planning company specializing in personalized vacations, cruises, resorts, and group travel experiences.
p>Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ. Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.
p>As part of our remote team, you’ll engage with clients through virtual communication, provide professional support, and help deliver exceptional customer experiences—all while building valuable communication, leadership, and professional skills. AO has successfully transitioned to a fully virtual environment, creating opportunities for individuals to build meaningful, rewarding careers without sacrificing flexibility or work-life balance.
p>As part of our remote team, you’ll engage with clients through virtual communication, provide professional support, and help deliver exceptional customer experiences—all while building valuable communication, leadership, and professional skills. AO has successfully transitioned to a fully virtual environment, creating opportunities for individuals to build meaningful, rewarding careers without sacrificing flexibility or work-life balance.
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Coordinate all aspects of proposal and SOQ preparation, including schedule tracking, team communications, and final production; Execute assigned proposal tasks with accuracy and minimal oversight; Lead the development and formatting of proposal content, ensuring compliance, clarity, and strong alignment with client needs and win themes; Maintain pursuit schedules and proactively communicate status updates, task reminders, and deadlines to technical and marketing teams; Support proposal kickoff and strategy meetings; prepare summary communications following check-ins; Assemble, organize, and archive proposal materials, including resumes, bios, project descriptions, and boilerplate text; Update and maintain proposal logs with status and outcomes; follow up on award results and capture debriefs when available; Prepare client-facing materials such as presentations, graphics, and supporting documentation; Coordinate with technical teams and consultants to collect and organize pursuit content across shared platforms (SharePoint, OneDrive, Teams, etc.); Maintain and manage procurement portals (e.g., PlanetBids, Ariba), including solicitation tracking, categorization, and email monitoring; and. Skills, Experience and Qualifications: A Bachelor’s degree in Marketing, Communications, Journalism, Business, or a related discipline and at least four (4) years of progressive professional experience in the AEC industry (Architecture, Engineering, Construction), an Associate's degree and 6 years of experience or at least eight (8) years of directly related experience is required or any equivalent combination of experience and training that provides the knowledge, skills and abilities to perform the responsibilities of the position.
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- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
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This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they''re buying, and we design products--and operate our company--to stand the test of time. Prepare "Shock Claims Summaries" - Review underwriting group reports to identify and extract data corresponding to individuals diagnosed with potentially catastrophic conditions and present to Underwriting.
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