Customer Support Associate Bluevine Capital, Inc.Customer Support AssociateJersey City, NJRemoteBacked by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed. Ensure customer requests are resolved efficiently and effectively while addressing the customers' stated and unstated short-term & long-term needs.
Director of Customer Support Digital Arbitrage IncDirector of Customer SupportNYRemote$140,000–$180,000 / yearThe support organization spans roughly 66 coaches and advanced support specialists across LATAM, EMEA, and APAC, organized into teams led by experienced leads and senior leads. We''re 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven''t dared to tackle.
Customer Support Coach - NORAM Digital Arbitrage IncCustomer Support Coach - NORAMNYRemote$55,000–$77,000 / yearOur Customer Support Team: Join a dynamic, fully remote team of over 60 global Customer Support professionals united by our goal of delivering exceptional customer experiences across live chat, email, and phone. Since our founding in 2012, we''ve become the World''s Best Hotel PMS Solutions Provider and landed on Deloitte''s Technology Fast 500 again in 2024, but we''re just getting started.
Customer Support Specialist QwotedCustomer Support SpecialistNew York, New YorkRemoteWorking primarily in Intercom, you'll manage live chat conversations and support emails, troubleshoot platform issues, verify accounts, and guide users through every step of the Qwoted experience. We connect journalists, editors, and producers with the experts, brands, and small businesses they need as sources, using smart technology to make better matches happen faster.
Home-Based Reservation Specialist Jones Express TravelHome-Based Reservation SpecialistStamford, ConnecticutRemoteJones Express Travel Agency USA is seeking a Remote Travel Specialist to assist clients with planning and managing travel arrangements. This position supports travelers throughout the booking process and provides ongoing customer service before, during, and after travel.
Customer Load Management Analyst Veterans Sourcing GroupCustomer Load Management AnalystWhite Plains, NYRemoteThe Customer Load Management (CLM) Analyst may work in various distinct areas, short-term forecasting, long-term forecasting, load research, load evaluations, capacity/UCAP forecasting, capacity reconciliation and various market and customer load related analytics. The CLM Analyst develops comprehensive, dynamic, and static forecasts of demand, energy, capacity and coincident peak loads, as well as production sales delivery and New York Independent System Operator (NYISO)-related bids and bilateral transactions for all of NYPA's customers as well as all of the enterprise-wide stakeholders.
Customer Training & Onboarding Specialist Feathr IncCustomer Training & Onboarding SpecialistNYRemoteFeathr believes candidates that have made it to this point in the interview process are truly talented individuals, and so we are open to dialoguing background screens before turning away candidates that have consistently excelled through the interview process. User Training: Providing comprehensive training sessions to new users, equipping them with the knowledge and skills needed to navigate and utilize the Feathr platform effectively.
NewCustomer Success Engineer, Enterprise Manifest Cyber IncCustomer Success Engineer, EnterpriseNYRemote$158,200–$169,500 / yearTroubleshoot technical questions independently where possible, working with databases, APIs, and JSON-based data (including SBOM/AIBOM/CryptographyBOM formats like SPDX and CycloneDX), and looping in Engineering or Support when deeper investigation is needed. Reporting to the Head of Business Operations, you''ll act as a trusted advisor on software supply chain security and AI risk, working closely with security, engineering, GRC, and procurement stakeholders at some of the most highly regulated organizations in the world.
Associate Director, Customer Success - Life Sciences Helix OpCo LLCAssociate Director, Customer Success - Life SciencesNYRemote$162,000–$217,500 / yearAs an Associate Director, Customer Success (Life Science), you will: Own end-to-end customer success for Helixs Life Science data licensing business, sponsored testing programs, and clinical development engagements as the primary relationship owner across the portfolio. Helixs Life Science business sits at the center of how biopharma partners realize value from the Helix Research Network, spanning data licensing, sponsored testing programs, and clinical development engagements.
BD Customer Experience Specialist I Principal Financial Group IncBD Customer Experience Specialist INYRemote$20.34–$36.35 / hourWichita, KS: $20.34 - $27.26 / hour Des Moines, IA: $21.47 - $28.77 / hour Charlotte, NC: $22.60 - $30.29 / hour Chicago/Minneapolis: $24.86 - $33.32 / hour Los Angeles/New York City: $27.12 - $36.35 / hour Time Off Program Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Nonimmigrant Workers and Green Card for Employment-Based Immigrants Investment Code of Ethics For Principal Global Investors positions, you'll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household.
Future Opportunity, Customer Account Executive Enterprise BilltrustFuture Opportunity, Customer Account Executive EnterpriseNYRemote$100,000–$120,000 / yearAs a B2B order-to-cash software and digital payments market leader, we help the world's leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes.
Customer Success Manager (Ongoing Opportunity) Feathr IncCustomer Success Manager (Ongoing Opportunity)NYRemoteExecutive Presence & Commercial Acumen: You are comfortable leading strategic and sometimes difficult conversations with senior decision-makers and stakeholders, and are adept at managing the end-to-end renewal process, including contract negotiations. Marketing Subject Matter Expert: Applies evolving marketing best practices to customers campaign strategies, personal workflows, and customer conversations in alignment with Feathrs positioning.
Manager, Customer Success, Strategic Zillow IncManager, Customer Success, StrategicNYRemote$89,700–$143,300 / yearAs Manager, Customer Success - Strategic Segment, you will lead a high-impact team of Customer Success Managers responsible for Zillow's largest and most complex agent customers across our multi-product portfolio, including Showcase, Zillow Pro, and Follow Up Boss. Lead and develop a team of Strategic Customer Success Managers supporting high-value, complex customers across Showcase, Zillow Pro, and Follow Up Boss, with accountability for adoption, customer value, retention, and expansion.
Enterprise Customer Success Manager Remote- US DZKICorp IncEnterprise Customer Success Manager Remote- USNYRemote$90,000–$110,000 / yearThe Customer Success Manager will be responsible for building and maintaining strong relationships with our clients, ensuring they receive exceptional service, and driving customer satisfaction and retention. Privacy- AWS provides customers with the option to store their data in AWS GovCloud (US), which is managed solely by US Citizens in US locations.
Financial Services Representative, College Graduate - Scarsdale NY FidelityFinancial Services Representative, College Graduate - Scarsdale NYScarsdale, New YorkRemotePlease be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. During your onboarding experience in this role, you’ll support Fidelity’s customers over the phone by answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades, while working from home and spending one day per week in the Investor Center.
Financial Services Representative - Upper East Side, NY FidelityFinancial Services Representative - Upper East Side, NYNew York, New YorkRemoteDuring your onboarding experience in this role, you’ll support Fidelity’s customers over the phone by answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades, while working from home and spending one day per week in the Investor Center. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.
Remote Travel Customer Representative AlmaaventureraRemote Travel Customer RepresentativeStamford, ConnecticutRemoteIn this 100% work-from-home role, you will assist clients with travel-related questions, provide trip support, and ensure a smooth, stress-free experience from start to finish. This position is ideal for someone who enjoys helping people, is highly organized, and is excited about working remotely in the travel industry.
Senior Service Designer Humana IncSenior Service DesignerNYRemote$94,900–$130,600 / yearTo ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Humana's Insurance Product Experience team was established to think holistically about the member experience, embedding with business stakeholders and looking across channels to identify and define opportunities to better support our members across the healthcare and health insurance experience.
Customer Success Manager - US EST Kentik IncCustomer Success Manager - US ESTNYRemote$100,000–$120,000 / yearWork closely with your team of Post-Sales Engineers, Account Executives, Product Management, Sales Engineers and Kentik Leadership to ensure customers have an optimal experience and achieve their desired outcomes. You will be working at a fast-growing, well-funded startup alongside industry thought leaders and network aficionados as we build the future of observability and set the high bar for how network operations and digital businesses should run.
Customer Support Associate Bluevine - USCustomer Support AssociateJersey City, NJ; Salt Lake CityRemoteBacked by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed. Ensure customer requests are resolved efficiently and effectively while addressing the customers’ stated and unstated short-term & long-term needs.