NewCustomer Support Coach - NORAM Digital Arbitrage IncCustomer Support Coach - NORAMNYRemote$55,000–$77,000 / yearOur Customer Support Team: Join a dynamic, fully remote team of over 60 global Customer Support professionals united by our goal of delivering exceptional customer experiences across live chat, email, and phone. Since our founding in 2012, we''ve become the World''s Best Hotel PMS Solutions Provider and landed on Deloitte''s Technology Fast 500 again in 2024, but we''re just getting started.
Customer Strategy Manager Faro Health Inc.Customer Strategy ManagerNew York, NYRemote$143,000–$173,000 / yearCustomer Strategy Capability Development : Help evolve how Customer Strategy operates as Faro scales, contributing new ideas, customer learnings, frameworks, and best practices across customer success, strategic account management, change management, and AI-enabled clinical development transformation. You will serve as a strategic advisor to customer stakeholders, helping organizations define what success looks like, adopt AI-enabled ways of working, embed Faro into business processes, and translate emerging technology capabilities into real operational impact at enterprise scale.
East Regional Energy Savings Customer Success Manager Job Armstrong World Industries IncEast Regional Energy Savings Customer Success Manager JobNYRemote$80,000–$120,000 / yearWe are committed to: Engaging a diverse, purpose-driven workforce; Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet; Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play; Being a catalyst for change with all of our stakeholders; and. Manager of Energy Savings Ceilings, were seeking an East Regional Energy Savings Customer Success Manager who will support the execution of Energy Saving Ceilings (ESC) growth within a defined geography.
Director, Scaled Customer Success Remote, US Newsela Inc.Director, Scaled Customer Success Remote, USNYRemote$120,000–$144,000 / yearExperience building, leading, or optimizing scaled customer success models, including digital-touch, tech-touch, or hybrid coverage approaches, with a deep understanding of how to balance efficiency and customer experience, overseeing a large number of accounts, all while designing impactful customer journey. Hands-on experience designing and implementing automation models that support scaled Customer Success teams, alongside comfort partnering with CS Operations to build and optimize journeys, playbooks, health signals, lifecycle triggers, and automated engagement motions in tools like Gainsight, Planhat, or similar CS platforms.
NewCustomer Support Coach CloudbedsCustomer Support CoachGreece, NYRemoteOur Customer Support Team: Join a dynamic, fully remote team of over 60 global Customer Support professionals united by our goal of delivering exceptional customer experiences across live chat, email, and phone. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024, but we're just getting started.
Sr. Customer Success Manager, MM/ENT - AMER Remote Technology IncSr. Customer Success Manager, MM/ENT - AMERNYRemote$46,600–$131,100 / yearSolution-Oriented Account Ownership: Drives retention and expansion outcomes with minimal oversight, owning end-to-end mitigation and account plans rather than just tasks, and proactively escalating complex issues with proposed solutions already in hand. You will identify and spearhead strategic initiatives to enhance the team''s capabilities, particularly focused on consultative sales, while building strong cross-functional relationships with Product, Sales, Marketing, and Solutions Consultant teams to maximize organizational alignment.
Home-Based Reservation Specialist Jones Express TravelHome-Based Reservation SpecialistSyracuse, New YorkRemoteJones Express Travel Agency USA is seeking a Remote Travel Specialist to assist clients with planning and managing travel arrangements. This position supports travelers throughout the booking process and provides ongoing customer service before, during, and after travel.
Customer Support Specialist QwotedCustomer Support SpecialistNew York, New YorkRemoteWorking primarily in Intercom, you'll manage live chat conversations and support emails, troubleshoot platform issues, verify accounts, and guide users through every step of the Qwoted experience. We connect journalists, editors, and producers with the experts, brands, and small businesses they need as sources, using smart technology to make better matches happen faster.
NewCustomer Success Engineer, Enterprise Manifest Cyber IncCustomer Success Engineer, EnterpriseNYRemote$158,200–$169,500 / yearTroubleshoot technical questions independently where possible, working with databases, APIs, and JSON-based data (including SBOM/AIBOM/CryptographyBOM formats like SPDX and CycloneDX), and looping in Engineering or Support when deeper investigation is needed. Reporting to the Head of Business Operations, you''ll act as a trusted advisor on software supply chain security and AI risk, working closely with security, engineering, GRC, and procurement stakeholders at some of the most highly regulated organizations in the world.
NewAssociate Director, Customer Success - Life Sciences Helix OpCo LLCAssociate Director, Customer Success - Life SciencesNYRemote$162,000–$217,500 / yearAs an Associate Director, Customer Success (Life Science), you will: Own end-to-end customer success for Helixs Life Science data licensing business, sponsored testing programs, and clinical development engagements as the primary relationship owner across the portfolio. Helixs Life Science business sits at the center of how biopharma partners realize value from the Helix Research Network, spanning data licensing, sponsored testing programs, and clinical development engagements.
Customer Load Management Analyst Veterans Sourcing GroupCustomer Load Management AnalystWhite Plains, NYRemoteThe Customer Load Management (CLM) Analyst may work in various distinct areas, short-term forecasting, long-term forecasting, load research, load evaluations, capacity/UCAP forecasting, capacity reconciliation and various market and customer load related analytics. The CLM Analyst develops comprehensive, dynamic, and static forecasts of demand, energy, capacity and coincident peak loads, as well as production sales delivery and New York Independent System Operator (NYISO)-related bids and bilateral transactions for all of NYPA's customers as well as all of the enterprise-wide stakeholders.
Customer Training & Onboarding Specialist Feathr IncCustomer Training & Onboarding SpecialistNYRemoteFeathr believes candidates that have made it to this point in the interview process are truly talented individuals, and so we are open to dialoguing background screens before turning away candidates that have consistently excelled through the interview process. User Training: Providing comprehensive training sessions to new users, equipping them with the knowledge and skills needed to navigate and utilize the Feathr platform effectively.
Customer Support Specialist – Remote JbnetworkingCustomer Support Specialist – RemoteAlbany, New YorkRemoteWe are seeking an organized and solutions-focused Customer Support Specialist to assist clients with travel inquiries, reservations, and general customer support. We provide a learning-focused environment where you can develop your customer support abilities while gaining valuable experience with travel planning and client services.
Home-Based Digital Travel Assistance PrestigetravelpartnerHome-Based Digital Travel AssistanceNew YorkRemoteIn this role, you will assist clients with travel planning, communicate with customers through digital channels, and help create engaging travel content that inspires future trips. Training and mentorship are provided, making this a great opportunity for individuals who want to develop digital skills and grow within the travel industry while working from home.
Future Opportunity, Customer Account Executive Enterprise BilltrustFuture Opportunity, Customer Account Executive EnterpriseNYRemote$100,000–$120,000 / yearAs a B2B order-to-cash software and digital payments market leader, we help the world's leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes.
BD Customer Experience Specialist I Principal Financial Group IncBD Customer Experience Specialist INYRemote$20.34–$36.35 / hourWichita, KS: $20.34 - $27.26 / hour Des Moines, IA: $21.47 - $28.77 / hour Charlotte, NC: $22.60 - $30.29 / hour Chicago/Minneapolis: $24.86 - $33.32 / hour Los Angeles/New York City: $27.12 - $36.35 / hour Time Off Program Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Nonimmigrant Workers and Green Card for Employment-Based Immigrants Investment Code of Ethics For Principal Global Investors positions, you'll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household.
Manager, Customer Success, Strategic Zillow IncManager, Customer Success, StrategicNYRemote$89,700–$143,300 / yearAs Manager, Customer Success - Strategic Segment, you will lead a high-impact team of Customer Success Managers responsible for Zillow's largest and most complex agent customers across our multi-product portfolio, including Showcase, Zillow Pro, and Follow Up Boss. Lead and develop a team of Strategic Customer Success Managers supporting high-value, complex customers across Showcase, Zillow Pro, and Follow Up Boss, with accountability for adoption, customer value, retention, and expansion.
Enterprise Customer Success Manager Remote- US DZKICorp IncEnterprise Customer Success Manager Remote- USNYRemote$90,000–$110,000 / yearThe Customer Success Manager will be responsible for building and maintaining strong relationships with our clients, ensuring they receive exceptional service, and driving customer satisfaction and retention. Privacy- AWS provides customers with the option to store their data in AWS GovCloud (US), which is managed solely by US Citizens in US locations.
NewCustomer Success Manager, Southeast Zillow IncCustomer Success Manager, SoutheastNYRemote$33.90–$54.10 / hourZillow''s Agent Software and Advertising (ASA) organization partners with top real estate professionals to help them grow faster and operate smarter by enabling effective use of Zillow's offerings to turn insights into action, drive results, and build lasting value. Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2026, and included on TIME's America's Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
Senior Default Servicing Associate Point Digital Finance, Inc.Senior Default Servicing AssociateNYRemote$90,250–$99,750 / yearFurthermore, the Senior Associate plays a key leadership role in building and refining workflows, providing comprehensive subservicer oversight, handling escalated servicing requests, and actively training and coaching the Special Servicing team on new policies and procedures. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.