Responsibilities: • Travel within the US for customer deployments and general service • Install product(s) or systems at customer sites and deliver product training to customers • Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance • Assess customer's product application, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause • Systematic & detail-oriented troubleshooting, data collection and reporting of issues • Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback. Qualifications: • College or University education in Electrical, Electronic, or Computer disciplines • Passion for technology and learning new software and hardware products • Hands-on experience with IP Networking, server hardware and Linux OS • Unparalleled desire to help customers and deliver service excellence • Problem-solving ability while reacting to changing situations, & championing issues to resolution • Ability to multi-task in a fast-paced environment • Strong verbal and written communication skills.