Work Schedule:** Shifts are assigned between **9:45AM and 3:30PM CT.** Shifts beginning at **12:30PM local time or later receive a 10% shift differential.** **Basic Qualifications** + High school diploma or equivalent + Typically, at least 18 months of customer service or related experience **Preferred Skills/Experience** + Effective problem-solving and negotiation skills + Ability to navigate multiple computer systems, applications, and utilize search tools to find information + Proven time management skills and ability to multitask + Experience interacting positively with unsatisfied customers + Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies + Proficient computer navigation skills using a variety of software packages including Microsoft Office applications This is a **remote position** with preference for candidates residing near the following hubs: + Cincinnati, OH + Milwaukee, WI + Fargo, ND + Knoxville, TN + Twin Cities, MN + St. In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.