This role manages a team of Application Consultants (AppCons) delivering utility and municipal customer information system (CIS) implementations - spanning billing, customer service, field operations, and integrations with adjacent systems such as Customer Self-Service Portal), MWM (mobile workforce management), and ERP/financial systems. Champion modern, AI-assisted tools (e.g., Claude, Microsoft Copilot, etc.) to streamline administrative burdens - such as Statement of Work drafting, status report generation, test case documentation, meeting summaries, and variance analysis - enabling the team to focus on proactive client delivery and strategic relationship management.