10% - Customer Service/Training • Assists in the development of training materials, as necessary, including periodic Lunch and Learn Sessions conducted throughout the year and weekly virtual labs (PCPS Playbooks) regarding accounts payable/vendor management processes and policies and procedures • Communicates to employees and administration regarding accounts payable and vendor related issues • Fields employee questions and researches accounts payable and vendor concerns • Works cooperatively and effectively with other departments • Provides consultative services to institutions based on functional area expertise in support of accounts payable/vendor management related best practice implementation - (Essential). The PCPS Service Center at the Tennessee Board of Regents (TBR) supports the System Office, Technical Colleges of Applied Technology (TCATs), Cleveland State Community College, Jackson State Community College, Northeast State Community College, Pellissippi State Community College, Volunteer State Community College, and Southwest TN Community College within the following functional areas: Human Resources, Payroll, Finance, Procurement, Contracts & Payment Services, and Student Records & Financial Aid.