Key Responsibilities: ā¢ Provide consecutive interpretation services between English and Target Language across various industries (medical, legal, customer service, etc.) ā¢ Ensure complete accuracy, clarity, and neutrality in interpretation-preserving tone, intent, and emotion ā¢ Maintain confidentiality and impartiality at all times ā¢ Manage call flow professionally, including respectfully intervening when clarification is needed ā¢ Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions ā¢ Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges ā¢ Remain strictly within the interpreter's role without offering personal opinions or advice ā¢ Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance ā¢ Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity. Required Qualifications: ā¢ High school diploma or equivalent (required); college education preferred ā¢ Fluency in English and Target Language, with B2+ proficiency or higher ā¢ Ability to pass a language and interpreting skills assessment ā¢ Minimum of 6 months of call center, customer service, or interpreting experience ā¢ Strong verbal communication, bilingual accuracy, and ethical decision making ā¢ Proven ability to think clearly and act professionally in fast moving, emotionally complex situations ā¢ Strong sense of professional responsibility, integrity, and time management ā¢ Comfortable with assertive communication and session control ā¢ Basic computer skills, including typing and MS Office navigation ā¢ Quiet, distraction-free workspace conducive to active listening and sustained concentration ā¢ Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted).