TTECNewLicensed Property & Casualty Insurance Agent - Remote USA TTECLicensed Property & Casualty Insurance Agent - Remote USAPompano Beach, FLRemoteWebcam participation is expected during all instructor‑led TTEC and client‑required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
Succession PartnersNewWork From Home | Financial Sales Consultant | Uncapped Commission Succession PartnersWork From Home | Financial Sales Consultant | Uncapped CommissionMiami, FLRemote$80,000–$120,000If you have worked in any of the following, you already have what it takes: Backgrounds that convert fast in this roleReal estate salesMortgage / lendingAuto salesTelecom / wireless salesB2B / SaaS salesTimeshare / vacation salesSolar / home servicesAny commission-based roleWhat you will be doing. Experienced reps typically hit $80,000 to $120,000 in year one — faster ramp than new agents due to existing sales skills.
Willis Towers Watson PLCNewCustomer Service Representative - Work From Home (Multiple Locations) | 2026 Willis Towers Watson PLCCustomer Service Representative - Work From Home (Multiple Locations) | 2026Miami, FLRemoteYour goal as an AFR is to be an advocate for our actively employed participants and assist them with debit card issues, general questions, and concerns, and facilitate their enrolled funding benefit plans, including Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), Commuter and other available benefits. When you apply for the Customer Service Representative role, you will be placed in one of four specialties: Application Customer Service Representative (ACSR), Customer Service Representative (CSR), Active Funding Representative (AFR), or Service Operations Administration Resource (SOAR).
Allen AgencyMortgage Protection-Life Insurance Agent-Work from Home Allen AgencyMortgage Protection-Life Insurance Agent-Work from HomeMiami, FloridaRemoteYou’ll have access to an exclusive CRM, a fully digital platform with up-to-date resources, and the ability to be contracted with multiple carriers, offering in-demand products like living benefits and more. This opportunity is perfect for career-driven professionals who want room to grow, sharpen leadership and business skills, and truly own their success.
HGS Healthcare LLCLicensed Health Insurance Agents Specialty-Work from Home HGS Healthcare LLCLicensed Health Insurance Agents Specialty-Work from HomeFLRemoteSagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.
Summers AgencyWork From Home Insurance Sales – Flexible Hours Summers AgencyWork From Home Insurance Sales – Flexible HoursMiami, FLRemoteThe Summers Agency is hiring motivated individuals for a fully remote insurance sales role with strong income potential and opportunities for advancement. Your role is to connect with clients, understand their needs, and help them choose appropriate coverage.
Summers AgencyTitle: Work From Home Insurance Sales – Flexible Hours Summers AgencyTitle: Work From Home Insurance Sales – Flexible HoursMiami, FLRemoteThe Summers Agency is hiring motivated individuals for a fully remote insurance sales role with strong income potential and opportunities for advancement. Your role is to connect with clients, understand their needs, and help them choose appropriate coverage.
American Income Life: AO - Heidi McMullinWork From Home American Income Life: AO - Heidi McMullinWork From HomeMiami, FLRemoteStep into our legacy of serving working class families since 1951, providing life, accident, and supplemental health products to safeguard members of labor unions, credit unions, associations, and their beloved families. We are seeking representatives who can forge long-term relationships with clients, meeting them where they feel most comfortable: their homes, through the convenience of Zoom Virtual Calls.
MINK Life & Legacy AgencyEntry Level Sales Agent - Work From Home | 80K + | No Experienced Needed - Mentorship Provided | Inhouse Leads - No Cold Calls MINK Life & Legacy AgencyEntry Level Sales Agent - Work From Home | 80K + | No Experienced Needed - Mentorship Provided | Inhouse Leads - No Cold CallsMiami, FLRemote$2,500–$6,000If you're tired of long commutes or missing moments with family, this work-from-home opportunity offers a real path to a meaningful career — with free, proven training and full support. MINK Life & Legacy is seeking motivated, coachable individuals who want more time and more control.
Kennedy-FsRemote Customer Service Representative – Work From Home | Flexible Hours Kennedy-FsRemote Customer Service Representative – Work From Home | Flexible HoursMiami, FLRemoteYou’ll work closely with clients to understand their travel goals, offer guidance, and create experiences they’ll never forget. This role combines your love of travel with your ability to connect, communicate, and provide excellent service.
Globe Life AONOW HIRING: FULLY REMOTE WORK FROM HOME POSITION Globe Life AONOW HIRING: FULLY REMOTE WORK FROM HOME POSITIONMiami, FLRemoteThis opportunity is ideal for individuals looking to start a long-term remote career with step-by-step guidance and ongoing support from an experienced team. In this fully remote role, you will communicate with clients through calls, emails, text messages, and chat while following a simple and structured system.
Spade RecruitingCustomer Service Rep - Work From Home Spade RecruitingCustomer Service Rep - Work From Homemiami, FLRemoteFull timeDaily activities include Inbound and outbound calling, setting appointments, performing presentations to members of unions that request our benefits, basic computer knowledge, completing the necessary paperwork, quality control, and leadership development. With a client base that includes over 40,000 unions and associations internationally, we've specialized in providing both supplemental and permanent benefits to hard-working families for over 60 years.
Spade RecruitingEntry Level Customer Service - Work From Home Spade RecruitingEntry Level Customer Service - Work From HomeFort Lauderdale, FLRemoteFull timePartnering with over 40,000 unions and associations across North America and beyond, we’ve built a legacy of trust by helping millions of essential workers — teachers, healthcare professionals, firefighters, veterans, and more — protect what matters most: their families, their health, and their future. For more than 60 years, we’ve stood shoulder-to-shoulder with hardworking families as the only 100% union-labeled supplemental benefits provider in the world.
Kennedy-FsRemote Scheduling Coordinator | Work From Home | Training Provided Kennedy-FsRemote Scheduling Coordinator | Work From Home | Training ProvidedMiami, FLRemoteThis role is suitable for individuals in the Miami area seeking a flexible remote position with structured guidance and consistent support. The role offers flexible scheduling and structured training to support coordination of service and itinerary-related requests.
New Freedom Financial LLCWork from Home Sales Opportunity - Remote New Freedom Financial LLCWork from Home Sales Opportunity - RemoteMiami, FLRemoteFull timeMany of our highest-performing partners create a significant, scalable income by building teams and recurring revenue streams. Meet clients virtually (Zoom / phone) and guide them through the protections that build generational wealth.
The Gainey AgencyRemote Client Agent – Work From Home | Training Provided The Gainey AgencyRemote Client Agent – Work From Home | Training ProvidedMiami, FLRemoteAs a Remote Client Agent, you will assist with client communication, support onboarding processes, and help ensure a smooth and positive experience for customers. This is a work-from-home opportunity with full training and ongoing support provided.
American Logistics AuthorityLogistics Coordinator (Work From Home) – $1,800 to $3,500 Weekly American Logistics AuthorityLogistics Coordinator (Work From Home) – $1,800 to $3,500 WeeklyMiami, FLRemote$1,800–$3,500You'll play a key role in helping freight move efficiently across the country while building valuable experience in one of the fastest-growing fields in logistics. As a Remote Logistics Coordinator, you'll assist with scheduling, communication, and freight coordination between drivers and clients — all from home.
American Logistics AuthorityWork From Home Truck Driver Recruiter – Earn $800–$2,000+/Week – Leads & Ad Support Providedwis American Logistics AuthorityWork From Home Truck Driver Recruiter – Earn $800–$2,000+/Week – Leads & Ad Support ProvidedwisMiami, FLRemote$800–$2,500Work From Home Truck Driver Recruiter – Earn $800–$2,000+/Week – Leads & Ad Support Provided. Start earning $800–$2,000+/week while working from home with leads and ad support already in place.
Scholastic CorpNew Business Sales Representative - Work from Home Scholastic CorpNew Business Sales Representative - Work from HomeFlorida - Remote, FLRemote$48,000–$56,000 / yearMinimum of three (3) years of proven successful sales experience in district/territory sales, event management, personal selling, and customer service with noted leadership ability and qualities demonstrated. Conduct high-volume outbound phone outreach to schools, districts, and organizations, working leads generated through marketing campaigns including email and digital programs.
GIA Legacy Planning🏡 Mortgage Protection Life Insurance Agent - Work from Home🏡 GIA Legacy Planning🏡 Mortgage Protection Life Insurance Agent - Work from Home🏡Pembroke Pines, FloridaRemoteIf you have a passion for helping others, enjoy building relationships, and seek an opportunity with unlimited earning potential, we want to hear from you! We are looking for motivated and results-driven Sales Representatives to join our growing team.
Kennedy-FsLuxury Travel Specialist – Work From Anywhere Kennedy-FsLuxury Travel Specialist – Work From AnywhereMiami, FLRemoteThis fully remote role offers flexibility while leveraging expertise in cruises, resorts, and global destinations to craft personalized itineraries that turn travel aspirations into reality. Communicate with clients via email, phone, or video calls, accommodating Eastern Time zone schedules as needed for Miami-based clients.
Nova Southeastern UniversityCustomer Service Representative I - NCC - 993882 ** Remote work only in Broward, Dade, Palm Beach and Lee County ** Nova Southeastern UniversityCustomer Service Representative I - NCC - 993882 ** Remote work only in Broward, Dade, Palm Beach and Lee County **FLRemotePrimary Purpose: Delivers exceptional front-line customer assistance and troubleshooting to new and returning patients, students, parents, and staff, addressing inquiries or issues regarding admissions, enrollment, registration, financial aid, student records, patient care activities, accurate appointment scheduling and pre-registration services to achieve first contact resolution. Leads students through enrollment processes including, but not limited to web registration, create account and program application, FAFSA, accessing email, transcript requests, setting up payment plans, accessing tax documents, registering for testing, new student informational sessions, and enrollment verifications.
Nova Southeastern UniversityCustomer Service Representative I - NCC - 996212 **Remote work only in Broward, Dade, Palm Beach and Lee County** Nova Southeastern UniversityCustomer Service Representative I - NCC - 996212 **Remote work only in Broward, Dade, Palm Beach and Lee County**FLRemotePrimary Purpose: Delivers exceptional front-line customer assistance and troubleshooting to new and returning patients, students, parents, and staff, addressing inquiries or issues regarding admissions, enrollment, registration, financial aid, student records, patient care activities, accurate appointment scheduling and pre-registration services to achieve first contact resolution. Leads students through enrollment processes including, but not limited to web registration, create account and program application, FAFSA, accessing email, transcript requests, setting up payment plans, accessing tax documents, registering for testing, new student informational sessions, and enrollment verifications.
PT Holdings, LLCNewTechnical Support Specialist Cold Side (Remote Work Schedule) PT Holdings, LLCTechnical Support Specialist Cold Side (Remote Work Schedule)Davie, FLRemoteAs an Inside Service Technician (also known as a Tech Wizard), you will directly communicate with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non-warranty cold side foodservice equipment! As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently.
American Income Life Insurance CompanyBenefits Specialist (Remote Work) American Income Life Insurance CompanyBenefits Specialist (Remote Work)Pembroke Pines, FLRemoteFull timeSince 1951, the company has focused on delivering life insurance, accident coverage, and supplemental health benefits designed to help protect union members, credit union members, association groups, and their families. Representatives build lasting relationships with the individuals they serve, providing guidance and support in a way that is convenient and comfortable for each client.
Brave Health IncRegistered Clinical Social Work Intern (RCSWI) - Remote - Spanish Speaking Brave Health IncRegistered Clinical Social Work Intern (RCSWI) - Remote - Spanish SpeakingFLRemoteComfortable with utilizing technology at all points of the day, including telehealth software, video communication, and internal communication tools. We not only partner with commercial health plans, but are also a licensed Medicaid and Medicare provider and see patients across the lifespan.
Brave Health IncRegistered Clinical Social Work Intern (RCSWI) - Remote Brave Health IncRegistered Clinical Social Work Intern (RCSWI) - RemoteFlorida, FLRemoteComfortable with utilizing technology at all points of the day, including telehealth software, video communication, and internal communication tools. We not only partner with commercial health plans, but are also a licensed Medicaid and Medicare provider and see patients across the lifespan.
Trident SEField Service Mechanic - Remote Work Trident SEField Service Mechanic - Remote WorkMiami, FLRemoteFull timeWe're proud to represent America's largest machine tool builder, offering a complete range of; 5-axis universal machining centers, vertical machining centers, horizontal machining centers, multitasking turning centers, CNC lathes, CNC mills, rotary tables and 5C collet indexers. With years of experience supporting the metalworking community HFO/Trident Southeast is the best-in-class and exclusive distributor for Haas CNC machine tools and rotary products.
The Max Spencer Co.Sales Representative: Home-Based The Max Spencer Co.Sales Representative: Home-BasedBoca Raton, FLRemoteFull timeJoin our expanding sales team at Max Spencer Co. and unlock a remote opportunity that blends flexibility, support, and limitless earning potential. Comprehensive Training: Access to a robust online training platform and ongoing mentorship from industry leaders.
Succession PartnersNewHigh-Income Remote Sales Consultant – Financial Services Succession PartnersHigh-Income Remote Sales Consultant – Financial ServicesMiami, FLRemote$80,000–$120,000In this role, you will help families find the right financial protection coverage for their needs — working entirely by phone and Zoom from your home. Life and Health Insurance License required before start date — or demonstrated willingness to obtain quickly (exam prep resources provided).
AloricaNewBilingual Remote Healthcare Customer Service Representative AloricaBilingual Remote Healthcare Customer Service RepresentativePlantation, FLRemoteLocation Note: We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Maryland, Missouri, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most.
Alorica, Inc.Remote Healthcare Customer Service Representative Alorica, Inc.Remote Healthcare Customer Service RepresentativePlantation, FLRemoteRequired: • High school diploma or GED • 6+ months of customer service or sales experience preferred • Work at home environment is in a private residence and matches the address listed on file • Comfortable working with company-issued equipment such as a webcam if applicable • An Internet/Broadband Internet Connection such as DSL or Cable only. • Bold - We challenge conventions and take smart risks • Relentless - We deliver results, no matter what it takes • Connected - We work as One Alorica because were stronger together • True - We show up as our authentic selves, every single day.
Allstate Insurance CompanyRepresented Bodily Injury Adjuster - Florida Allstate Insurance CompanyRepresented Bodily Injury Adjuster - FloridaFLRemote$53,500–$84,625 / yearA day in the life of a Florida Represented Bodily Injury Adjuster, and what it takes to do the job: As a Florida Represented Bodily Injury Adjuster, your main focus will be investigating automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury with attorney/litigation involved. You'll wear a few hats to fill a few roles throughout your day that all require a level of experience: The Customer Service Expert -you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each casualty claim.
NTT DATA Services, LLCCustomer Care Associate NTT DATA Services, LLCCustomer Care AssociateMiami, FLRemoteDesignated quiet area to complete calls while working from home • New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process • All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. Basic Qualifications: • 1 year experience (WAH) remote customer service • 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications • Minimum High school diploma or GED • Spanish Bilingual.
Globe Life AIL - Lisa RusselREMOTE Customer Support Rep – Entry Level Globe Life AIL - Lisa RusselREMOTE Customer Support Rep – Entry LevelHollywood, FLRemoteFull timeSkills Enhancement: Specialized training programs to sharpen leadership and management skills. Mentorship & Growth: Learn from experienced leaders dedicated to helping you excel in customer service management.
The Cigna GroupNewManager, Account Management and Member Experience - Evernorth Health Services - Remote The Cigna GroupManager, Account Management and Member Experience - Evernorth Health Services - RemoteFlorida Work at Home, FLRemoteDirect activities of internal Account Managers and influence extended team members as related to client strategic objectives and escalated service issues that improve member experience, client retention, and organizational effectiveness. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
InsuraTecDistrict Sales Manager InsuraTecDistrict Sales ManagerMiami, FLRemoteInsuraTec Services Group is a fast-growing leader in insurance solutions, dedicated to helping clients protect their financial future through personalized service and innovative products. As a District Sales Manager, you will play a key role in helping clients find insurance solutions that meet their needs while building lasting relationships based on trust and service.
InsuraTecVirtual Telesales Manager InsuraTecVirtual Telesales ManagerFort Lauderdale, FLRemoteInsuraTec Services Group is dedicated to helping individuals and families secure their financial future through trusted life insurance and financial solutions. At InsuraTec Services Group, we welcome individuals from all backgrounds and experiences who are ready to succeed in a supportive, purpose-driven environment.
FreightosSales Development Representative NORAM / LATAM - SaaS/B2B (Part Time: 20 hours per week) FreightosSales Development Representative NORAM / LATAM - SaaS/B2B (Part Time: 20 hours per week)Miami, FLRemote$20–$25 / hourThis role offers the opportunity to contribute to the ongoing digital transformation of the global freight industry by introducing customers to innovative solutions that streamline rate management, freight booking, and related logistics processes. In this role, you will be responsible for qualifying and nurturing inbound leads, identifying outbound sales opportunities, and preparing prospects for successful engagement with the sales team.
InsuraTecLife Insurance Agent InsuraTecLife Insurance AgentHollywood, FLRemoteIf you’re passionate about helping families secure their future and want the flexibility of a remote career with uncapped earning potential, we’d love to hear from you. Receive ongoing training, coaching, and support designed to help you succeed — whether you’re experienced or brand new to the industry.
Aon PlcSeasonal Benefit Enrollment Counselor - Virtual Aon PlcSeasonal Benefit Enrollment Counselor - VirtualFLRemoteYou Bring Knowledge and Expertise Required Experience: Experience in Customer Service and/or sales experience in person and over the phone Ability to work in a fast paced environment with minimal instruction and a high degree of accuracy Proficiency in computer skills including the ability to navigate dual computer screens, work with a variety of enrollment systems, web tools, and ability to set up computer for remote work environment Ability to work in a team environment Ability to work a flexible 8 hour shift with call center hours of 8am-8pm Ability to flexible for on call work with peak season of September to December Ability to work from home, any location within the United States Preferred Experience: 1 + years of experience in Customer Service and/or sales experience in person and over the phone Benefits experience Bi-lingual Spanish Education: High school diploma or equivalent. Your Impact As An Associate On Call Benefit Enrollment Counselor Job Responsibilities: Virtually attend orientation and client training Elevate the enrollment experience of our client's workforce Proficiency in the benefit enrollment cases which have been assigned Ability to support the communication and enrollment of core and voluntary employee benefits in a call center environment Be polite and courteous to all customers and staff.
AloricaRemote Healthcare Advocate-Hawaii Only AloricaRemote Healthcare Advocate-Hawaii OnlyPlantation, FLRemoteMLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
CVS Health CorpNewCustomer Relations Representative CVS Health CorpCustomer Relations RepresentativeWork At Home-Florida, FLRemote$17–$31.30 / hourRemote colleagues are responsible for maintaining internet service that meets CVS Health technical specifications: Minimum 50 Mbps download / 10 Mbps upload (when available). The Customer Relations Representative supports CVS retail pharmacy stores by responding to customer inquiries through the 1-800-SHOPCVS line.
Globe Life AIL - Lisa RusselVirtual Customer Support Representative – Entry Level Globe Life AIL - Lisa RusselVirtual Customer Support Representative – Entry LevelHollywood, FLRemoteFull timeThis opportunity allows you to work from home, enjoy a flexible schedule, and grow professionally through mentorship, leadership development, and ongoing training—all while maintaining a healthy work-life balance. Whether you’re beginning your career or looking for a fresh start, AO provides the support, systems, and growth opportunities to help you succeed in a fully remote environment.
The Stepping Stones Group LLCCharter School - Occupational Therapist (OT) The Stepping Stones Group LLCCharter School - Occupational Therapist (OT)Broward, FLRemoteProspect Mundelein Naperville New Lenox North Aurora North Chicago Northbrook Oak Brook Oak Forest Oak Lawn Oak Park Oaklawn O'Fallon Orland Park Oswego Palatine Pana Plainfield Plano Posen Prospect Heights Richton Park Rockford Romeoville Roselle Round Lake Roxana Saint Anne Saint Charles Sangamon Schaumburg Schiller Park Shabbona Shorewood Skokie Smithton South Holland Southwestern area St. School-Based - Enjoy your summers off while still earning a competitive salary Nationwide Opportunities - Work with schools across the country, choosing a time zone that fits YOUR lifestyleMore Awesome Perks: Cross licensing reimbursement & assistance Wellness stipend & professional development allowance HIPAA/FERPA-compliant platform to deliver therapy services safely Collaborate with a nationwide network of therapy providers for the best support and teamwork Why The Stepping Stones Group?
LAMPS PLUS, INC.NewFull-Time Remote Customer Retention Specialist (TX, AZ, NV, OR, FL) (LP-04362) LAMPS PLUS, INC.Full-Time Remote Customer Retention Specialist (TX, AZ, NV, OR, FL) (LP-04362)FLRemoteUnder the supervision of the Customer Retention Manager(s), the Remote Customer Retention Specialist acts as the primary point of contact for all inquiries and issues involving Internet Customer Service via phone acting as a liaison to the Processing Department team. Identifying trends on issues that may affect customer satisfaction levels and consistently communicates them to management in measurable terms including employee errors on orders, product misrepresentation, etc.
Morley Companies, IncNewWarranty Pre-Authorization Specialist (Remote - Michigan) Morley Companies, IncWarranty Pre-Authorization Specialist (Remote - Michigan)FLRemoteOffer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us.
The Cigna GroupCollections Specialist- Evernorth- Remote The Cigna GroupCollections Specialist- Evernorth- RemoteFLRemote$17.75–$26 / hourThese states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
CALL TEAM SIX LLCAutomotive Service BDC Representative CALL TEAM SIX LLCAutomotive Service BDC RepresentativeBoca Raton, FLRemoteThis role involves contacting potential service customers, understanding their needs, providing information about available dates and times, and scheduling appointments for them to visit the dealership service department. The Automotive Service BDC Representative is responsible for taking inbound service calls from prospective customers interested in getting their vehicle serviced.
TransPerfect IncRemote Bilingual Interpreter (English <> Vietnamese) TransPerfect IncRemote Bilingual Interpreter (English <> Vietnamese)FLRemoteProvide consecutive interpretation services between English and Vietnamese across various industries (medical, legal, customer service, etc.) • Ensure complete accuracy, clarity, and neutrality in interpretation-preserving tone, intent, and emotion • Maintain confidentiality and impartiality at all times • Manage call flow professionally, including respectfully intervening when clarification is needed • Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions • Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges • Remain strictly within the interpreter's role without offering personal opinions or advice • Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance • Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity. High school diploma or equivalent (required); college education preferred Fluency in English and Vietnamese, with B2+ proficiency or higher Ability to pass a language and interpreting skills assessment Minimum of 6 months of call center, customer service, or interpreting experience Strong verbal communication, bilingual accuracy, and ethical decision making Proven ability to think clearly and act professionally in fast moving, emotionally complex situations Strong sense of professional responsibility, integrity, and time management Comfortable with assertive communication and session control Basic computer skills, including typing and MS Office navigation Quiet, distraction-free workspace conducive to active listening and sustained concentration Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted).