Remote Customer Service Representative-Texas, Arkansas, or Oklahoma Secured AssistRemote Customer Service Representative-Texas, Arkansas, or OklahomaTexarkana, ArkansasRemoteHandle both incoming and outgoing calls as it pertains to our client's accounts; System documentation to reflect all communications with consumers; Review, quality control and accuracy of information is required; Tracking all information including system documentation and necessary logs; Basic office work as needed, and. High integrity & professionalism with the ability in all situations to maintain a customer service demeanor.
Remote Call Center Supervisor-Texas, Arkansas, or Oklahoma Secured AssistRemote Call Center Supervisor-Texas, Arkansas, or OklahomaTexarkana, ArkansasRemoteEnsures effective day-to-day supervision and leadership of CSRs consistently to deliver a positive borrower experience, accurately resolve borrower inquiries and achieve high quality assurance metrics. Provides a positive work environment by the reinformcement of the values, mission and vision of the organization and foster engaged, empowered employees with a sense of job performance, ownership and accountability.
Remote Quality Assurance Supervisor-Texas, Arkansas, or Oklahoma Secured AssistRemote Quality Assurance Supervisor-Texas, Arkansas, or OklahomaTexarkana, ArkansasRemoteEnsures effective day-to-day supervision and leadership of CSRs consistently to deliver a positive borrower experience, accurately resolve borrower inquiries and achieve high quality assurance metrics. Provides a positive work environment by the reinformcement of the values, mission and vision of the organization and foster engaged, empowered employees with a sense of job performance, ownership and accountability.
Remote Quality Assurance Agent-Texas, Arkansas, or Oklahoma Secured AssistRemote Quality Assurance Agent-Texas, Arkansas, or OklahomaTexarkana, ArkansasRemoteMonitor and Evaluate call center activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment. May perform other functions as requested by management within scope of level or occassional support of lower-level functions as business/volume needs require.