The Program Manager provides continuous support of the Illinois Department of Corrections & Pretrial accounts through on-site technical support, training, troubleshooting, report analysis, and programmatic assistance and guidance to operate an effective electronic monitoring (EM) program with high satisfaction levels. Meets with IL DOC and Pretrial Managers/Supervisors within each State office location, preferred to be at least once annually, to understand the program health for their respective offices and area of responsibility, address problem areas, and provide recommended solutions.