OTHER

FEED

UNKNOWN

The right candidate has at least 5 years of customer service experience, 2 years of insurance experience, general knowledge of pet health, is an expert at communicating, extremely organized, desire to take on additional projects as needed and has strong analytical and problem-solving skills. This Customer Support Specialist role is crucial to this mission and requires a unique drive and desire to make certain every interaction, both internal and external, is handled professionally, positively, and results in the best possible outcome.

YEAR

Prudent Pet – Customer Support Specialist – Pet Insurance Professional – Remote Position About Our Company and TeamAt Prudent Pet Insurance Agency, we want our pets to enjoy great health and receive the best medical care possible throughout their lives. Like so many people today, we consider our pets to be members of the family and want to do whatever it takes to keep them safe.Knowing your options when it comes to pet insurance policies means you can protect your pet, your finances, and your overall pet care experience. That's why we offer policies that are easy to understand, easy to buy and easy to use. And what makes us truly unique is an outstanding, caring, and diverse team that allows us to provide the best of everything to our policy holders. We provide nationwide, customer centric service and are constantly looking to grow our team with those that are as passionate about pets as we are. We are searching for those with stellar personalities, unique perspectives, and those who understand the value of teamwork - all with the focus of pet health at top of mind.  We do what we love, and we love what we do! Join the #PrudentPetFam and help our policy holders keep their promise to their pets. Why Prudent Pet?If you are looking for a fast, fun, dynamic company that thrives on team involvement, pet passion, and fostering creativity, you have found your dream job. What do we offer in return? Plenty, but check out some highlights below:<ul><li style="line-height:normal;background:white;vertical-align:baseline">Base Salary plus monthly bonus opportunities</li><li style="line-height:normal;background:white;vertical-align:baseline">Generous benefits package including medical, dental and vision </li><li style="line-height:normal;background:white;vertical-align:baseline">An immediate PTO bank to use as well as flexible schedules</li><li style="line-height:normal;background:white;vertical-align:baseline">Employee discount on your pet insurance</li><li style="line-height:normal;background:white;vertical-align:baseline">Opportunities for sharing your knowledge and experience across the entire organization</li><li style="line-height:normal;background:white;vertical-align:baseline">A seat in a small, fast-growing company with opportunities for growth, leveraging your creativity, and promotions from within. </li><li style="line-height:normal;background:white;vertical-align:baseline">Being a part of an inspiring, brilliant, entertaining, highly efficient and productive culture that you can find nowhere else</li></ul> This is a career to get excited about! About the Role – Customer Support Specialist – Fully Remote PositionWe are looking for an experienced customer service insurance professional who is looking to grow in their career while still helping people take care of their furry family members. The Customer Support Specialist will join our Customer Service team, work closely with our Sales and Claims teams, and should have a strong background in pet health, certified vet tech experience preferred. Pet insurance experience is a plus but not required. It is essential the candidate possesses prior experience navigating difficult customer conversations toward positive resolutions. The right candidate has at least 5 years of customer service experience, 2 years of insurance experience, general knowledge of pet health, is an expert at communicating, extremely organized, desire to take on additional projects as needed and has strong analytical and problem-solving skills.  It is a core part of Prudent Pet's mission to be a customer centric organization. This means we strive for a positive customer experience at every stage of the customer journey. This Customer Support Specialist role is crucial to this mission and requires a unique drive and desire to make certain every interaction, both internal and external, is handled professionally, positively, and results in the best possible outcome. This role works Monday through Friday during regular business hours, rotating schedule between 8am-4pm, 9am-5pm, and 10am-6pm. We are hiring immediately, and this Customer Service position is fully remote. Core Responsibilities <ul><li style="line-height:normal;background:white;vertical-align:baseline">Works together with the Customer Service team to provide exceptional customer centric service to both the insured and other external parties to ensure a positive experience is the result.</li><li style="line-height:normal;background:white;vertical-align:baseline">Handle inbound calls, texts, tickets, and chats from existing policy holders, potential clients, and other external parties.</li><li style="line-height:normal;background:white;vertical-align:baseline">Respond to initial complaints from policy holders and customers relating to our product and service, providing feedback to management regarding customer issues. </li><li style="line-height:normal;background:white;vertical-align:baseline">Resolve customer issues ethically, professionally, and perform diligent follow up to ensure resolution is complete. </li><li style="line-height:normal;background:white;vertical-align:baseline">Analyze and investigate complicated insurance claims with respect to policy limits and terms to understand what should be appropriately communicated to the insured.</li><li style="line-height:normal;background:white;vertical-align:baseline">Works together with the Customer Service team to support other related business initiatives of the ownership group.</li><li style="line-height:normal;background:white;vertical-align:baseline">Assist with failed payment collection and other business initiatives.</li><li style="line-height:normal;background:white;vertical-align:baseline">Identify customers' needs to achieve satisfaction and/or improve processes. </li><li style="line-height:normal;background:white;vertical-align:baseline">Be a vital resource to both our claims and sales teams to streamline workflows for best costumer outcome. </li><li style="line-height:normal;background:white;vertical-align:baseline">Ask customers for reviews and referrals.</li><li style="line-height:normal;background:white;vertical-align:baseline">Performs all other duties as assigned.</li></ul> Principal Working Relationships<ul><li style="line-height:normal">Reports directly to AVP of Operations</li><li style="line-height:normal">Daily involvement with key home office employees including senior leadership </li><li style="line-height:normal">Works as a significant part of a thriving Downers Grove office Customer Service Support Team</li><li style="line-height:normal">Frequent interaction supporting both the Claims and Sales Teams</li></ul>Qualifications<ul><li style="line-height:normal;background:white;vertical-align:baseline">2 years P&C insurance experience preferred (pet insurance experience a plus)</li><li style="line-height:normal;background:white;vertical-align:baseline">5 years of customer service experience including successfully handling delicate and sensitive issues required</li><li style="line-height:normal;background:white;vertical-align:baseline">1 or more years Vet Tech or Pet Health experience preferred</li><li style="line-height:normal;background:white;vertical-align:baseline">Technically savvy and able to trouble shoot technical issues </li></ul><ul><li style="line-height:normal;background:white;vertical-align:baseline">Excellent communicator, willing and able to patiently answer any insurance policy question, navigate complicated insurance claims explanations, and empathize with customers as needed. </li><li style="line-height:normal;background:white;vertical-align:baseline">Self-motivated with a strong ability to focus in dynamic or distracting environments</li><li style="line-height:normal;background:white;vertical-align:baseline">Expert in managing multiple platforms simultaneously both in the office and while working remotely.</li><li style="line-height:normal;background:white;vertical-align:baseline">Possess a can-do, take-charge, energetic, and positive attitude, even in challenging situations.</li><li style="line-height:normal;background:white;vertical-align:baseline">It is critical that this person be flexible and can mold and adapt their processes as we continue to determine efficiencies.</li><li style="line-height:normal;background:white;vertical-align:baseline">Flexibility on hours/weekends is preferred, must be able to work both in the office and remote.</li></ul> Compensation - $45,000 Annual Salary  Core CompetenciesBased upon the responsibilities outlined, candidates should possess the following core competencies:<ul><li>Achievement Orientation-the capacity to be energized and excited by challenging goals and a concern for surpassing a standard of excellence.</li><li>Disciplined Action-acting proactively, which includes going beyond what is required for the job. It includes a willingness to act decisively and boldly to drive the business forward and attain exemplary levels of production.</li><li>Relationship Development-demonstrate an ability to develop and maintain relationships with policy holders immediately. </li><li>Collaborating With Others-the ability to create and sustain positive working relationships with others. It includes taking the initiative to establish relationships and strengthen them even when working remotely. In addition, it suggests a personal commitment to establishing an optimal working environment.</li><li>Professionalism- the ability to conduct business in a consistently professional manner. Being able to demonstrate integrity, honesty, and enthusiasm at all times.</li><li>Time Management- the ability to carry out customer service tasks with a positive attitude to achieve or exceed standards and goals set by the company.</li><li>Respect for Diversity- Supports a culture of diversity by fully utilizing the potential of all employees regardless of background or ethnicity. Will treat all employees, customers, and vendors with dignity and respect.</li></ul>  Job Posted by ApplicantPro

Prudent Pet

Customer Support Specialist – Pet Insurance – Remote Position

Analysis Skills

Animal Care

Business Skills

Communication Skills

Customer Experience

Customer Support/Service

Diversity

Exceeded Sales Goal

Identify Issues

Insurance

Insurance Claims

Leadership

Multiplatform/Cross-Platform

Needs Assessment

Organizational Skills

Patient Care

Problem Solving Skills

Process Improvement

Resolve Customer Issues

Sales

Team Player

Time Management

Work From Home

Talent Acquisition

Your keen problem-solving skills and passion for helping others will shine as you build strong relationships with our clients. As a part-time Customer Solution Associate, you'll play a pivotal role in making financial literacy and security accessible for everyone.

Join Us as a Customer Solution Associate - Part Time About GFI IkigaiAt GFI Ikigai, we believe that financial literacy is a fundamental right for everyone. Our mission is to combat financial illiteracy while positively impacting communities worldwide. We offer online tools and in-house training designed to foster personal and professional growth. If you're passionate about making a difference and enjoy the flexibility of multiple career paths, GFI Ikigai is the place for you. Position OverviewWe're excited to invite you to join us as a Customer Solution Associate on a part-time basis. In this dynamic role, you will be the cornerstone of GFI Ikigai's mission to provide exceptional customer service and support. Your keen problem-solving skills and passion for helping others will shine as you build strong relationships with our clients. Perks for You<ul><li>Flexible scheduling that suits your lifestyle</li><li>100% remote work with access to comprehensive online tools and training</li><li>Opportunities for leadership development and personal advancement</li><li>Competitive compensation ranging from $65,000 to $80,000 annually</li></ul> Your Responsibilities<ul><li>Serve as the primary contact for clients, offering timely, professional, and courteous assistance</li><li>Educate clients on essential financial topics such as business, investing, insurance, retirement, savings, and estate planning</li><li>Guide clients in creating tailored financial plans that include budgeting, debt reduction, and retirement planning</li><li>Identify growth opportunities through upselling and cross-selling while ensuring high client satisfaction</li></ul> What You Need<ul><li>Be 18 years or older and a U.S. citizen</li><li>Pass a background check</li><li>Possess strong verbal and written communication skills</li><li>Obtain or have a Life Producer license within two weeks</li><li>Familiarity with CRM systems and reporting skills</li><li>Analytical abilities to interpret account health metrics</li></ul> What We Value<ul><li>Experience in customer service, leadership, and management</li><li>A background in education, coaching, military, or elite athletic environments</li><li>Self-motivated individuals with entrepreneurial spirits and a passion for assisting others</li><li>Advanced negotiation and technical troubleshooting skills</li></ul> Why Work with Us?As a part-time Customer Solution Associate, you'll play a pivotal role in making financial literacy and security accessible for everyone. We can't wait to see how you contribute to our mission and help us achieve outstanding results! Apply today and let's embark on this exciting journey together!

GFI-Team Ikigai

Customer Solution Associate - Part Time

Background Investigation

Budget Management

Coaching

Cross-Selling

Customer Relations

Customer Relationship Management (CRM) Systems

Customer Satisfaction

Customer Training

Entrepreneurship

Estate Planning

Financial Literacy

Financial Planning

Metrics

Military

Negotiation Skills

Online Training

Presentation/Verbal Skills

Remote Access

Reporting Skills

Retirement Planning

United States Citizen

Up-Selling

User Documentation

Writing Skills

The Hire Talent

Successful State Farm Agency of 45 years is seeking a qualified professional to join their winning team for the part-time role of a hybrid remote/in-office Licensed Customer Service Representative. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

HOUR

Successful State Farm Agency of 45 years is seeking a qualified professional to join their winning team for the part-time role of a hybrid remote/in-office Licensed Customer Service Representative. We seek an licensed energetic professional interested in helping our business continue to grow through value-based conversations and remarkable customer experience. This role requires exceptional relationship building, organizational skills, attention to detail, and the ability to handle sensitive and confidential information with utmost discretion. The best candidate understands the State Farm Agency model and has market area operations acumen.This hybrid remote position is only available to candidates who meet the following criteria:<ol><li> Must have prior State Farm or other related insurance experience</li><li> Must have an active Property and Casualty license</li><li>Must be able to work part-time from home and in-office at our agency office location in Frankfort, IL</li></ol>Responsibilities include but not limited to:<ul><li>Establish customer relationships and follow up with customers, as needed</li><li>Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification</li><li>Use a customer-focused, needs-based review process to educate customers about insurance options</li><li>Maintain a strong work ethic with a total commitment to success each and every day</li></ul>As an Agent Team Member, you will receive...<ul><li>Starting hourly pay $20 - $25 per hour depending on experience</li><li> Paid Time Off (personal/sick days and vacation)</li><li>Paid Holidays</li><li>401(k) Retirement </li><li>Many fun team-building events</li><li>Positive place to work</li><li> Valuable experience</li><li> Growth potential/Opportunity for advancement within my office</li></ul>Requirements<ul><li> Property & Casualty license (required)</li><li> Life and Health license (required)</li><li> Excellent interpersonal skills</li><li> Excellent communication skills - written, verbal and listening</li><li> People-oriented</li><li> Organizational skills</li><li> Self-motivated</li><li> Detail oriented</li><li> Proactive in problem solving</li><li> Dedicated to customer service</li><li> Able to learn computer functions</li><li> Pride in getting work done accurately and timely</li><li> Ability to work in a team environment</li><li> Ability to multi-task</li><li> Provide timely and thorough activity reports to agent</li><li> Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education</li></ul> If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Work From Home Production Jobs in Fox Valley, IL

Resume Resources

Get noticed by top employers!

Work From Home Production Jobs in Fox Valley, IL

Customer Support Specialist – Pet Insurance – Remote Position Prudent Pet

Customer Solution Associate - Part Time GFI-Team Ikigai

Part-Time Hybrid Remote Customer Service Representative Ilene Semanic - State Farm Agency

Resume Resources