FULL_TIME

FEED

OTHER

Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to [1] www.speedtest.net). - Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior.

Essential Duties and Responsibilities:<br/>- Provide feedback regarding the design, development and distribution of training programs and materials as needed.<br/>- Conduct, plan, and coordinate training to a variety of audiences.<br/>- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.<br/>- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.<br/>- Maintain records of training activities, participant progress, and program effectiveness.<br/>- Provide production floor support and answer questions.<p><strong>Essential Duties and Responsibilities</strong></p><p>- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge<br/> - Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior<br/> - Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided<br/> - Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service<br/> - Provide recommendations for graduation and/or termination from new hire training<br/> - Plan and coordinate internal training logistics and activities<br/> - Track virtual classroom activities<br/> - Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting. Make recommendations as appropriate<br/> - Administer up-training sessions as needed<br/> - Communicate training class progress to Training Lead as appropriate<br/> - Actively strive to develop strong working relationships with all contact center personnel<br/> - Lead activities to ensure smooth operations of the training process<br/> - Work hours on-site that support operational and training needs<br/> - Occasional travel to other sites may be required</p><p>Minimum Requirements </p><p>- High School diploma or equivalent required; Bachelor's degree preferred.<br/>- 3 years of leadership and/or training experience required.<br/>- May have additional training or education in area of specialization.</p><p><strong>Education and Essential Qualifications </strong></p><p>- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required. </p><p>- Two (2) years of progressively responsible production/call center experience preferred. </p><p>- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred. </p><p>- High level of initiative and enthusiasm about training and employee development. </p><p>- Ability to effectively communicate with multiple levels within the organization by phone, in person, or through written correspondence. </p><p>- Professional demeanor and attitude. </p><p>- Project management, leadership, problem solving and organizational skills desired. </p><p>- Facilitation, presentation and public speaking skills. </p><p>- Adapts well to frequent change. </p><p>- Ability to work independently. </p><p>- PC Proficiency, especially MS products (Word, Excel, Project, PowerPoint, & Access). </p><p>- Strong MS Office skills and experience. </p><p>- This position requires all work to be performed within the Continental US. </p><p><strong>Home Office Requirements: </strong></p><p>- Must provide your own device/equipment: Computer or Laptop required. </p><p>- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.) </p><p>- OS for Windows - Windows 10 or Windows 11 </p><p>- OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3) </p><p>- Head set with microphone and monitor required. </p><p>- Hardwired internet (ethernet) connection. </p><p>- Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to [1] www.speedtest.net). </p><p>- Private work area and adequate power source. </p><p>- Must have a Smartphone which will be required to log into Maximus systems </p><p>- Video calls may be requested on occasion. Proper background and attire is required. </p><p>EEO Statement <br/><br/> Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. </p><p>Pay Transparency <br/><br/> For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. </p><p><strong>Accommodations</strong><br/>Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at <strong>applicantaccom@maximus.com</strong>. </p><p>Minimum Salary <br/><br/> $ </p><p>20.01 </p><p>Maximum Salary <br/><br/> $ </p><p>36.32 </p><p/><ul><li/></ul><img alt=" " height="1" src="https://ars2.equest.com/?response_id=2a274e43c22a88c16eae466c51b4cb02&view" width="1"/>

MAXIMUS provides business services to help governments operate health and human services programs, mostly at the state and national levels. The company's health services segment offers outsourced program management and administrative services,

Maximus

Trainer I (Remote and Temporary)

Call Center Management

Call Centers

Communication Skills

Computer Skills

Computer Workstations

Customer Support/Service

Data Entry

Data Quality

Documentation

High School Diploma

Laptop PC

Leadership

Logistics

Microsoft Access Database

Microsoft Excel

Microsoft Office

Microsoft PowerPoint

Microsoft Product Family

Microsoft Windows Operating System

Microsoft Word

On Site Support

Operating Systems

Operational Support

Organizational Skills

Performance Testing

Presentation/Verbal Skills

Problem Solving Skills

Production Support

Program Evaluation

Project/Program Management

QoS (Quality of Service)

Quality Assurance

Quality Monitoring

Record Keeping

Smartphones

Staff Development

Staff Training

Team Lead/Manager

Training Program Development

Training/Teaching

Training/Teaching Materials

Willing to Travel

equestftpin

UNKNOWN

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Task Management: Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new/renewal business workflows.

YEAR

<p><b>Description</b></p><p style="text-align:left"><u><b>Job Description:</b></u></p><p style="text-align:inherit"/><div><div><p><b>Title: Account Associate - Commercial Lines</b> </p></div><div><p><b>Work Mode: </b>Remote, with appropriate licensing. (Eastern and Central Time Zones Only) <b> | </b><b>Location/Supporting: </b>Longwood, FL<b> | Book Focus: </b>General, Construction, Hospitality</p><p> <br/><i>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations</i> </p></div><div><p> <br/><b>About the Role:</b> Assist the account team in completing day-to-day administrative tasks, recurring customer service tasks, and meeting performance requirements regarding production and quality. Ensure no liability associated with errors or omissions occurs. Responsibilities include resolving basic and routine administrative and customer service issues. </p></div><div><p> <br/><b>Key Responsibilities:</b> </p></div><div><ul><li><p><b>Team Support:</b> Assist in directing day-to-day activities of Team Support/Receptionist and Account Assistant. </p></li></ul></div><div><ul><li><p><b>Office Support:</b> Assist with general office tasks and administration. </p></li></ul></div><div><ul><li><p><b>Policy Processing:</b> Handle endorsements, audits, cancellations, reinstatements, policy releases, check requests, invoices, finance agreements, summaries, loss runs, MVRs, ID cards, certificates, and binders. </p></li></ul></div><div><ul><li><p><b>Task Management:</b> Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new/renewal business workflows. </p></li></ul></div><div><ul><li><p><b>Data Management:</b> Maintain accurate and up-to-date data in agency systems. </p></li></ul></div><div><ul><li><p><b>Activity Monitoring:</b> Ensure timely completion of tasks and activities. </p></li></ul></div><div><ul><li><p><b>Communication:</b> Keep the account team informed of workload status and any issues. </p></li></ul></div><div><ul><li><p><b>Service Excellence:</b> Provide proactive and responsive service. </p></li></ul></div><div><ul><li><p><b>Performance Monitoring:</b> Ensure productivity and quality standards are met. </p></li></ul></div><div><ul><li><p><b>Promote Culture:</b> Participate in team building and promote a positive work environment. </p></li></ul></div><div><ul><li><p><b>Continuous Improvement:</b> Seek and adopt best practices. </p></li></ul></div><div><ul><li><p><b>Compliance:</b> Stay updated on company policies and procedures. </p></li></ul></div><div><ul><li><p><b>Professional Development:</b> Enhance technical skills and industry knowledge. </p></li></ul></div><div><ul><li><p><b>Relationship Building:</b> Foster positive relationships with colleagues and leadership. </p></li></ul></div><div><ul><li><p><b>Champion IOA Values:</b> Demonstrate integrity and leadership. </p></li></ul></div><div><p> <br/><b>Ideal Candidate Qualifications:</b> </p></div></div><div><div><ul><li><p>2+ years of industry experience, OR 5+ years of related experience in customer service </p></li></ul></div><div><ul><li><p>Thorough knowledge of insurance brokerage and client needs </p></li></ul></div><div><ul><li><p>Required active licensing </p></li></ul></div><div><ul><li><p>Strong analytical, problem-solving, and decision-making skills </p></li></ul></div><div><ul><li><p>Exceptional customer service, communications. multitasking, and organizational skills </p></li></ul></div><div><ul><li><p>Proficiency in MS Office (Outlook, Word, Excel) </p></li></ul></div><div><ul><li><p>High School Diploma (or equivalent) </p></li></ul></div><div><p> <br/><b>What We Offer:</b> </p></div><div><ul><li><p>Competitive salaries and bonus potential </p></li></ul></div><div><ul><li><p>Company-paid health insurance </p></li></ul></div><div><ul><li><p>Paid holidays, vacations, and sick time </p></li></ul></div><div><ul><li><p>401K with employer match </p></li></ul></div><div><p> </p></div><div><ul><li><p>Professional growth and career progression opportunities </p></li></ul></div><div><ul><li><p>Respectful culture and work/family life balance </p></li></ul></div><div><ul><li><p>Community service commitment </p></li></ul></div><div><ul><li><p>Supportive teammates and a rewarding work environment </p></li></ul></div><div><p> <br/><b>What to Expect (Application Process):</b> </p></div><div><ul><li><p>30-Minute Phone Screen, Online Assessments, and Interview(s) </p></li></ul></div></div><p style="text-align:inherit"/><p style="text-align:left"><u><b>Salary Range</b></u></p><p><i>The expected pay range for this position is 40-60K annually, depending on experience, relevant skills, and geographic location.</i></p><p style="text-align:inherit"/><p style="text-align:left">Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>

Insurance Office of America

Account Associate- Commercial Insurance- Remote

Administrative Skills

Aged Care

Best Practices

Billing

Brokerage

Childcare

Continuous Improvement

Corporate Policies

Data Management

Diversity

Health Insurance

Hospitality Construction

Insurance

Insurance Sales

Licensing

Microsoft Outlook

Multitasking

Performance Analysis

Quality Metrics

Time Management

Work From Home

Jobvite Talemetry Organic Easy Apply

aptihealth’s structured therapy programs are centered on its proprietary 15 Life Domain Clinical Framework© that efficiently provides collaborative care teams with the most thorough understanding of a patient’s behavioral health needs. As a Licensed Mental Health Therapist at aptihealth, you’ll play a vital role in delivering personalized, high-quality virtual care to patients across New York.

<p><strong>Life at aptihealth<br/></strong>aptihealth is a fast-growing health tech company transforming behavioral healthcare. Our digital platform and affiliated medical group make it easier for people to access high-quality care when and where they need it. You’ll join a mission-driven team that’s curious, collaborative, and passionate about improving lives through technology and care innovation. Here, ideas turn into action and learning happens every day. We’re proud to be named one of the world’s top health tech companies of 2025, recognized for advancing digital behavioral healthcare. Together, we’re building a better, more accessible future for mental health. </p><p><strong>What We Offer</strong></p><ul><li>The chance to make life better for millions of people</li><li>Smart, supportive colleagues who care about what they do</li><li>A place where new ideas quickly turn into real results</li><li>A culture that values curiosity, collaboration, and inclusion</li><li>A team built on trust, accountability, and continuous learning</li><li>Flexible working hours</li></ul><p><strong>About the Role</strong><br/> As a Licensed Mental Health Therapist at aptihealth, you’ll play a vital role in delivering personalized, high-quality virtual care to patients across New York. Working as part of an integrated care team, you'll provide individual therapy and help patients achieve their mental health goals through evidence-based practices and innovative tools.</p><p>We match therapists with patients based on clinical expertise to ensure the most effective and meaningful care experience. You'll use the aptihealth platform to support treatment planning, track outcomes, and collaborate with other care providers for truly comprehensive support.</p><p><strong>If you're passionate about transforming behavioral healthcare through innovation, collaboration, and measurable results — we’d love to have you on our team.</strong></p><p><strong>Requirements</strong></p><ul><li>Active, unrestricted New York license (LCSW, LMHC, or equivalent)</li><li>Minimum 3 years of experience providing individual therapy</li><li>Proven ability to support diverse populations using a variety of therapeutic approaches</li><li>Strong clinical documentation and communication skills</li><li>Comfortable using technology and able to work independently in a fully remote environment, with access to high-speed internet and a private, secure workspace</li></ul><p><strong>What You’ll Do</strong></p><ul><li>Deliver high-quality, virtual individual counseling to a diverse patient population</li><li>Provide a minimum of 30 clinical hours of individual therapy per week</li><li>Utilize the aptihealth telehealth platform to deliver engaging, secure, and effective virtual care</li><li>Develop personalized care plans using aptihealth’s tools and technology</li><li>Monitor patient progress, adjust treatment plans as needed, and document clinical findings</li><li>Collaborate with multidisciplinary care teams to ensure coordinated and holistic care</li></ul><p><strong>Benefits</strong></p><ul><li>Comprehensive Medical, Dental, and Vision plans available</li><li>Paid Time off, Sick Time and Paid Company Holidays</li><li>401k Retirement Savings Program with 2% Company matching</li><li>Voluntary Life Insurance</li><li>Employee Assistant Program (EAP)</li><li>Annual business-related expenses stipend</li><li>Competitive Salary + Productivity Incentives</li><li>Work from home with flexible working hours!</li></ul><p><strong>Compensation<br/></strong>The full-time compensation range for this role is <strong>$58,000–$90,000 annually</strong>, depending on a variety of factors. Our compensation model includes a stable base salary, paid administrative time, and additional production-based incentives for time spent directly supporting clients. This structure provides predictable income while also having the opportunity to increase total income through direct clinical work. More information about the salary range specific to your experience and other factors will be shared during the hiring process.</p><p><strong>About aptihealth<br/></strong>aptihealth, inc. is a behavioral health engagement company that seamlessly integrates physical and behavioral healthcare. Our platform connects medical providers, behavioral health specialists and patients with our proprietary assessment and treatment management protocols to get and keep patients healthier faster. aptihealth’s structured therapy programs are centered on its proprietary 15 Life Domain Clinical Framework© that efficiently provides collaborative care teams with the most thorough understanding of a patient’s behavioral health needs. For more information, please visit <a class="external" href="http://www.aptihealth.com/" rel="nofollow noreferrer noopener">www.aptihealth.com</a></p><p>To all recruitment agencies: aptihealth does not accept agency resumes. Please do not forward resumes to us, our employees or any other organization location. aptihealth is not responsible for any fees related to unsolicited resumes.</p><p>aptihealth, inc. | 1785 Route 9, Clifton Park, NY 12065</p>

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Trainer I (Remote and Temporary) Maximus

Account Associate- Commercial Insurance- Remote Insurance Office of America

Licensed Mental Health Therapist, LCSW, LMHC | (Full-time, Remote) aptihealth

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