Taking ownership of customer issues reported and seeing problems through to resolution Conducting product walkthrough and providing resolutions to customers queries Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Answering questions over email, phone calls, and live video calls. In 2025, we scaled to 500,000 properties, syncing daily with 60,000 customers worldwide, 300 globally remote team members, and 36 diversity.