UNKNOWN

FEED

Schedule patient appointments by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and as needed, offering alternative and canceling/rescheduling appointments. Strives to understand and anticipate patient needs to improve the patient encounter and overall Penn Medicine experience, manages service recovery efforts when needed, enlisting management assistance as appropriate.

Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? <div class="pf-rwd-jobdetails-detail-row" id="DETAIL_ROW_1"><div class="pf-rwd-jobdetails-detail-row" id="DETAIL_ROW_1">Entity/Unit: CPUP - Access Center - Various Departments Location: Remote Shift: Monday-Friday from 7am and 6pm; depending on the departments you are paired with Currently Interviewing for August 2026 CohortSummary: <ul><li>The Access Services Associate (ASA) is a call center-based customer service position supporting Penn Medicine ambulatory practices. This phone based, high volume role supports several types of patient interactions including registration, appointment scheduling, referrals and pre-authorizations. The position requires superior and compassionate customer service skills with a focus on Productivity to satisfy financial and operational targets of the Health System. This is primarily a Work from Home position This position requires the agent to learn and execute several protocols for a limited number of UPHS Departments.</li></ul></div>Responsibilities:<ul><li>Strives to understand and anticipate patient needs to improve the patient encounter and overall Penn Medicine experience, manages service recovery efforts when needed, enlisting management assistance as appropriate. </li><li>Answer phones supporting Access Center SL goals and follow department protocols to manage patient requests. Communicate patient need by thoroughly completing encounter documentation, taking detailed notes and route appropriately through EMR.</li><li>Complete call processing in an efficient manner; remain aware of call volumes and Service Level performance (when notified); work as part of the team to handle the call volumes. </li><li>Schedule patient appointments by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and as needed, offering alternative and canceling/rescheduling appointments.</li><li>Communicates with patients by using the AIDET model (Acknowledge, Introduce, Duration, Explanation and Thank You) and keeps manager aware of potential issues as they arise.</li><li>Issues referrals for patients as required and as per protocol.</li><li>Maintain knowledge of basic medical terminology, Computer and EMR skills.</li><li>Ensure patients are well prepared for their visit by accurately scheduling with the appropriate physician and specialty. Accurately communicate and set patient expectations in a clear, empathetic manner to help ensure they arrive for their appointment with all pertinent information and care coordination (medical records, test results, referrals, copays). In addition, patients will be provided information on directions, parking and building navigation.</li><li>Coordinates clinical and administrative aspects of the new patient scheduling encounter.</li><li>May Assist with some Computer and System setup for Telemed Patient.</li><li>Explain the functionality on the MyPennMedicine App.</li><li>Perform within the expected outcome of the Automated Call Distribution (ACD) environment.</li><li>Solves telephone issues and timely reports problems related to volume to manager.</li><li>Follow established downtime procedures for registration.</li><li>As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment ‘bumping’, wait list scheduling, resource scheduling, and team scheduling.  </li><li>Financial: </li><li>Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral.</li><li>Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols</li><li>Other/Regulatory</li><li>Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc.)</li><li>Flexible and readily adopts new processes and engages in practice operation changes.</li></ul><ul></ul>Education or Equivalent Experience: <ul><li>H.S. Diploma/GED (Required)</li><li>3+ years medical office experience, or customer service experience is preferred.</li><li>A degree may be considered in lieu of experience. </li></ul></div>We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's WorkWe are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

Penn Medicine

Access Services Associate I

Automatic Call Distributor (ACD)

Billing

Calendar Management

Call Centers

Call Volume

Centers for Medicare and Medicaid Services (CMS)

Cisco ASA (Adaptive Security Appliance)

Co-Payments

Compensation and Benefits

Customer Support/Service

Demographics

Documentation

Electronic Medical Records

Employee Benefits

FDA (Food and Drug Administration)

Federal Laws and Regulations

Financial Operations

HIPAA (Health Insurance Portability and Accountability Act)

Health Plan

Insurance

Maintain Compliance

Managed Care

Medical Billing

Medical Office

Medical Records

Medical Terminology

Medical Tests

Medical Treatment

Medicine

Needs Assessment

Patient Care

Patient Care Authorizations

Patient Registration

Problem Solving Skills

Procedure Development

Quality of Care

Regulations

Research Skills

Schedule Development

State Laws and Regulations

Systems Administration/Management

Telephone Skills

Time Management

Work From Home

Jobvite Talemetry Organic Easy Apply

Associates who live outside of a 60-mile radius of a corporate office (Carmel, Chicago, and Orlando) may perform this role full-time work from home (WFH) from any US based location, as long as you are willing to work central or eastern time zone hours. This position requires extensive knowledge and expertise with SEC, FINRA, SEC 1940 Act, State, ERISA, DOL, rules and regulations and appropriate experience of regulatory agencies and exchanges.

YEAR

Job DetailsThe stated pay range is based on a national-average location. Actual salary is determined by factors including relevant work experience, skills and location. This position is bonus eligible. Candidates and associates may be asked to travel to corporate offices for interviews, training and/or meetings. Work cannot be performed from outside of the United States.CNO Financial Group's Legal Department is hiring a Sr. Compliance Analyst, Broker/Dealer to be a key contributor on the Broker/Dealer Compliance team and will be effective in the implementation, maintenance, and administration of the Compliance Program. This position requires extensive knowledge and expertise with SEC, FINRA, SEC 1940 Act, State, ERISA, DOL, rules and regulations and appropriate experience of regulatory agencies and exchanges. Because of the experience necessary to fulfil the Senior Compliance Analyst role, a broad degree of latitude in decision making and defining appropriate solutions is entrusted to the individual fulfilling this role.As a Sr. Compliance Analyst, Broker/Dealer, your responsibilities will include:<ul><li>Investigate and resolve customer complaints in line with regulatory standards and firm policies.</li><li>Act as conduit between the firm and regulator.</li><li>Assess all communications of the Firm according to current, pertinent regulatory requirements including internal guidelines and procedures.</li><li>Protects highly confidential nature of such communications.</li><li>Monitor and test against applicable guidelines for potential business practice issues and/or regulatory concerns.</li><li>Analyzes history and other sources of information of potential issues.</li><li>Performs further investigation and obtains additional detailed research by discussing and questioning the source(s) of the communication.</li><li>Identifies and escalates potential issues to Senior management, from business areas as directed.</li><li>Conduct in-depth surveillance of various functions and processes throughout the organization to ensure compliance with the firm's policies and procedures.</li><li>Regulatory developments - internal and industry regulations, guidelines, policies and issues impacting the content, use and distribution of email communications.</li><li>Possesses working knowledge of each business unit and their specific business needs both internally and in the industry.</li><li>Develop policies and procedures and communicates policies and procedures to assigned areas; communicates new regulatory developments.</li><li>Tests supervision structure and workflows and makes recommendations on ways to increase efficiency while maintaining internal controls.</li><li>Participates as subject matter expert in special projects of the Firm and the Corporate Enterprise.</li><li>Conduct inspections of field offices and offices of supervision, including identification of potential advisor sales practice violations.</li><li>Create and maintain key risk indicators and metrics using test results and other identifiers</li><li>Provide timely updates and communication to Supervisory Principals and OSJ/Branch BOAs regarding compliance and regulatory topics.</li><li>Support/review compliance, operations and other corporate communications; disseminate relevant materials to management and associates.</li></ul>The Sr. Compliance Analyst, Broker/Dealer position is well-suited for you if you have:<ul><li>Excellent analytical skills, including the ability to evaluate a broad scope of data to define potential risks.</li><li>Excellent organization skills, ability to manage multiple priorities, ability to work independently.</li><li>Ability to meet time sensitive deadlines, and provide in-depth reporting to executives, regulators and legal counsel.</li><li>Demonstrated leadership competency, including the ability to build relationships.</li><li>Collaborate as a subject matter expert for the broker dealer and RIA with enterprise groups and sales force.</li><li>Excellent communication skills, both written and verbal. Proven ability to communicate.</li><li>Ability to travel approximately 30%.</li></ul>What you'll need:<ul><li>Series 7 and 24</li><li>Series 63 and/or 65/66</li><li>Bachelor's degree or 8 years experience as equivalent</li><li>Three years of experience in a securities/investment environment</li><li>An understanding of FINRA rule 4530 and how to apply it</li></ul>What will set you apart:<ul><li>Ability to work in Central or Eastern US Time Zone Business Hours</li><li>Experience in a compliance function with the following concentrations: SEC-registered investment adviser experience, FINRA member firm, complaint resolution</li><li>Experience reviewing marketing materials and RFPs for an investment adviser</li><li>Industry and securities markets, as well as knowledge of securities laws that relate to governance</li><li>Compliance and business risk, and implement solutions to address and mitigate such risk</li><li>Relational database models</li><li>Participation in special projects related to business processes, internal controls and audit verification</li></ul>The Company offers the following benefits for this position, subject to applicable eligibility requirements:<ul><li>medical insurance</li><li>dental insurance</li><li>vision insurance</li><li>401(k) retirement plan with company match</li><li>short-term & long-term disability insurance</li><li>Paid time-off and corporate holidays,</li><li>paid parental leave</li><li>company paid life insurance</li></ul>Click on this link for additional information.CNO embraces flexibility and encourages you to work where you're most productive. Associates who live within a 60-mile radius of a corporate office (Carmel, Chicago, and Orlando) have access to come into that office.Associates who live outside of a 60-mile radius of a corporate office (Carmel, Chicago, and Orlando) may perform this role full-time work from home (WFH) from any US based location, as long as you are willing to work central or eastern time zone hours.All associates may be asked to travel to varying corporate offices periodically. Work cannot be performed from outside of the United States.CNO Financial Group, Inc. (NYSE: CNO) secures the future of middle-income America. CNO provides life and health insurance, annuities, financial services and workforce benefits solutions through our family of brands, including Bankers Life, Colonial Penn, Optavise and Washington National. Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.3 million policies and more than $38.3 billion in total assets. Our 3,300 associates, 4,900 exclusive agents and more than 6,500 independent partner agents guide individuals, families and businesses through a lifetime of financial decisions.We are financially strong and well positioned for continued growth, and we are grounded in our core values of People Focused, Integrity, Customer Driven, and Excellence. We have offices in more than 220 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Chicago and Orlando.At CNO Financial Group, we're always looking forward-to the security and stability we help create for our insurance brands' customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences.If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit CNOinc.com.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.CompensationPay Range: $81,100.00 - $121,700.00 AnnualWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

CNO Financial Group mission is to be a leading provider of financial security for life, health and retirement needs of middle market Americans. Headquartered in suburban Indianapolis, Indiana, our companies provide supplemental health insurance, life insurance and annuities. Through our subsidiaries and a nationwide network of distributors, CNO Financial Group helps more than 4 million customers step up to a better, more secure future. CNO Financial Group is a Fortune 500 company, with more than $4 billion in annual revenues. Our common stock is traded on the New York Stock Exchange under the symbol "CNO."

CNO Financial Group Inc

Sr Compliance Analyst, Broker/Dealer - REMOTE

Analysis Skills

Brokerage

Business Processes

Communication Skills

Consumer Branding

Corporate Communications

Dental Insurance

Diversity

ERISA (Employee Retirement Income Security Act of 1974)

Enterprise Sales

Health Insurance

Internal Audit

Investment Services

Leadership

Legal

Life Insurance

Marketing

Materials Management

Multitasking

Office Management

Operational Audit

Organizational Skills

Policy Development

Presentation/Verbal Skills

Quality Metrics

Registered Investment Advisor (RIA)

Regulatory Compliance

Regulatory Requirements

Request for Proposals (RFP)

Resolve Customer Issues

Risk

Risk Management

Sales

Securities

Securities Investments

Securities Law

Securities and Exchange Commission (SEC)

Surveillance

Vision Plan

Willing to Travel

Writing Skills

FULL_TIME

You’ll work directly with union members who request information about their benefits, walking them through available options and making sure they feel fully supported at every stage. Partnering with thousands of unions and associations across North America, we’re proud to be the only organization of our kind that carries a 100% union label.

<h2>Who We Are</h2>For decades, our mission has been clear: protect and serve working families by ensuring they have reliable access to the benefits they’ve earned. Partnering with thousands of unions and associations across North America, we’re proud to be the only organization of our kind that carries a 100% union label. Families count on us for security and peace of mind—and we deliver with consistency, care, and trust.<h2>The Role</h2>This isn’t just another remote job—it’s an opportunity to build a meaningful career. You’ll work directly with union members who request information about their benefits, walking them through available options and making sure they feel fully supported at every stage.On a typical day, you’ll:<ul><li>Connect with members by phone or video</li><li>Schedule and lead benefit review appointments</li><li>Explain coverage options in clear, simple terms</li><li>Complete paperwork and conduct quality checks</li><li>Provide follow-up support to maintain lasting relationships</li></ul>Every call and every interaction matters because the programs you explain impact families’ financial futures.<h2>What You’ll Gain</h2><ul><li>Competitive Income – Weekly pay plus bonuses (average ~$55K in year one)</li><li>Advancement Opportunities – A clear track toward leadership and career growth</li><li>Flexibility – Create a schedule that fits your life</li><li>Fully Remote – 100% online with digital tools and support</li><li>Long-Term Security – Residual income from policy renewals</li><li>Health Coverage – Comprehensive benefits package available</li><li>Personal Development – Training, mentorship, and one-on-one coaching</li><li>Recognition & Rewards – Annual company-paid trips (destinations have included Cancun, Las Vegas, Disney, Puerto Rico, and the Bahamas)</li></ul><h2>What We’re Looking For</h2><ul><li>Strong communication skills and a genuine interest in helping others</li><li>Reliable organizational and time-management abilities</li><li>High school diploma or equivalent (college education is a plus)</li><li>Background in customer service, retail, or sales is an asset but not required</li></ul><h2></h2>Powered by JazzHR

Spade Recruiting

Customer Service Trainee

Futures

Retail

partner JazzHR

As a Forward-Deployed Engineer at HealthVerity, you will embed with customers and cross-functional teams to rapidly translate complex business problems into well-designed data flows, AI-enabled capabilities, and production-ready systems. Combined with Identity Manager, the industry's most accurate and efficient solution for patient identity, privacy and governance, we support critical applications in clinical development, commercial strategy, regulatory decision-making, population health, underwriting and more.

How you will helpAccelerate customer and partner needs into clear, reliable, and scalable data and AI solutions, while strengthening HealthVerity's engineering framework through real-world application and feedback.As a Forward-Deployed Engineer at HealthVerity, you will embed with customers and cross-functional teams to rapidly translate complex business problems into well-designed data flows, AI-enabled capabilities, and production-ready systems. You will help turn fragmented or bespoke customer requirements into smooth, repeatable data processes that align with our platform strategy.Through hands-on delivery, you will also advance HealthVerity's engineering and AI frameworks; validating patterns, surfacing gaps, and shaping standards that make it easier for teams to build, deploy, and operate intelligent data products at scale. What you will do<ul><li>Lead technical discovery engagements with customers or internal partners to deeply understand business workflows, constraints, data realities, and success criteria.</li><li>Rapidly prototype and iterate on pragmatic solutions; often using AI/ML, data pipelines, and backend services to validate value early and reduce delivery risk.</li><li>Design and deliver production ready systems, including APIs, data pipelines, ML workflows, and cloud-native services, aligned with HealthVerity's architecture and security standards.</li><li>Own deployments and scaling efforts, troubleshooting complex issues across data, infrastructure, and application layers in real customer environments.</li><li>Translate field learnings into leverage, feeding actionable insights back into product strategy, platform roadmap decisions, and reusable engineering patterns.</li></ul>How success will be defined<ul><li>Successfully deliver multiple high-impact customer or partner engagements, translating ambiguous business needs into production-ready technical solutions.</li><li>Drive adoption and demonstrated the value of HealthVerity platform capabilities within real customer environments.</li><li>Build strong, trusted relationships with customers and internal stakeholders, reflected in consistently positive feedback on technical delivery and collaboration.</li><li>Influence product and platform direction by bringing concrete, field-driven insights into roadmap, architecture, and prioritization discussions.</li><li>Leave behind durable, maintainable solutions and reusable patterns that scale beyond individual engagements.</li></ul>Required skills and experience<ul><li>8+ years of software engineering experience, delivering production systems in Python, and/or JavaScript/TypeScript.</li><li>Experience building data-intensive, distributed systems, including APIs, data pipelines, and cloud-native services (AWS or similar).</li><li>Demonstrated experience owning and productionizing AI/ML solutions—taking them beyond experimentation into reliable, monitored workflows and systems</li><li>Strong ability to operate in ambiguous, customer-driven problem spaces and make sound technical decisions.</li><li>Clear communicator with the ability to work effectively across engineering, product, and customer teams.</li></ul>Desired skills and experience<ul><li>Experience working in regulated or compliance-driven environments (e.g., healthcare, life sciences, financial services).</li><li>Background in customer-facing or domain-embedded engineering roles (e.g., forward-deployed, solutions, or consulting).</li><li>Familiarity with modern data platforms and analytical workloads (e.g., Databricks, Spark, Snowflake).</li><li>Experience influencing product or platform direction through real-world delivery or field-driven insights.</li></ul> Base salary for the role is commensurate with experience and can range between $170,000 - 220,000 + annual bonus opportunity.<div class="content-conclusion"><div> </div><div> </div><div><h3>Hiring Locations</h3>Our main office is located in Center City, Philadelphia, where we operate on a hybrid model with in-office work required three days a week for local employees. We believe collaboration is most effective when teams come together, which is why we prioritize hiring in the Philadelphia area.For certain roles, we also hire from hub locations—regions where we have an established presence with multiple team members working remotely. While these employees primarily work from home, we bring them together in person at lease once a year for team-building, collaboration, and strategic planning.Due to tax and labor regulations, we can only hire from specific states. Remote work is supported in the following key hub locations and approved states:Hub Locations:<ul><li>Philadelphia, Pennsylvania</li><li>Boston, Massachusetts</li><li>New York City, New York</li><li>Baltimore, Maryland</li><li>Washington, D.C.</li><li>Charlotte, North Carolina</li><li>Raleigh-Durham, North Carolina</li><li>Atlanta, Georgia</li><li>Chicago, Illinois</li></ul>Approved States for Remote Work: CT, DE, FL, GA, IL, IN, MA, MD, MI, NC, NJ, NY, OH, PA, TN, and VA. About HealthVerityHealthVerity is the leader in privacy-protected real-world data exchange, transforming how healthcare and life sciences organizations connect and analyze disparate healthcare and consumer data. We continue to innovate HealthVerity Marketplace, the nation's first and largest real-world data ecosystem comprising more than 75 leading data providers and over 340 million US patients.  Combined with Identity Manager, the industry's most accurate and efficient solution for patient identity, privacy and governance, we support critical applications in clinical development, commercial strategy, regulatory decision-making, population health, underwriting and more.  HealthVerity has raised more than $140 million to date and works closely with its data providers, partners and clients to Synchronize the Science.  To learn more about HealthVerity, visit <a href="http://healthverity.com/" rel="nofollow noopener noreferrer" target="_blank">healthverity.com</a>. Why you'll love working hereWe are making a difference – Our technology is at the forefront of some of the biggest healthcare challenges in the world. We are one team – Our people define our culture and always will. We take time out to celebrate each other, and acknowledge the value that each of us adds towards our greater mission. Come share all you have to offer with our 200-person team.We are learners – Every team member is continually learning, no matter if we've been in a role for one year or much longer. We are committed to learning and implementing what is best for our clients, partners, and each other. Benefits & PerksOur benefits package is thoughtfully designed to support and enrich the experience of our full-time employees, with eligibility limited to those in permanent positions.<ul><li>Compensation: competitive base salary & annual bonus opportunity (for non-commissioned roles)</li><li>Benefits: We offer a 401(k) plan and stock options. Health, dental, and vision coverage start on day 1, while 401(k) eligibility and stock options follow soon after.</li><li>Flexible location: Remote workdays and 3 days a week of in-office collaboration for team members in the Philadelphia area. Check location requirements with the recruiting team.</li><li>Generous PTO: Take time off as needed, targeted at 4 weeks per year, including vacation, personal and sick time, plus paid parental leave.</li><li>Parental Leave: 12 weeks paid leave for childbearing, surrogacy, and adoption; 6 weeks for non-childbearing parents.</li><li>Comprehensive and individualized onboarding: mentorship program, departmental talks, and a library of resources are available beginning day 1 for each new team member to minimize the stress of starting a new job</li><li>Professional development: biweekly 1:1s, hands-on leadership that is goal-and growth-oriented for each team member, and an annual budget to support professional development pursuits</li></ul> We believe incorporating different ideas, perspectives and backgrounds make us stronger and encourages an environment where ageism, racism, sexism, ableism, homophobia, transphobia or any other form of discrimination are not tolerated. All qualified job applicants will be given consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. At HealthVerity, we're working towards an innovative and connected future for healthcare data and believe the future is better together. We can only do that if everyone has a seat at the table.  If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to careers@healthverity.com Remote opportunities are not available in all areas and require team members to work from a fixed location due to tax and labor law implications - specific questions about remote positions can be discussed during the interview process with your recruiter.</div></div>

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Access Services Associate I Penn Medicine

Sr Compliance Analyst, Broker/Dealer - REMOTE CNO Financial Group Inc

Customer Service Trainee Spade Recruiting

Forward Deployed Engineer (SW Engineer IV+) HealthVerity

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