Job of the Week: Help Desk Coordinator

Interested in becoming a Help Desk Coordinator? Here’s the low down on what skills you need and what salary you can expect as a Help Desk Coordinator.

Most help desk positions require you to hold at least a bachelors degree, usually in computer science or technology, and some roles might require prior experience in the field. Holding a certification or master’s degree will benefit your chances of obtaining a job as a help desk coordinator. You can expect to work regular office hours, but sometimes you may need to work nights or weekends.

As a help desk coordinator you can expect to help out with a company’s technical needs and provide support to employees. You will need to report any technical issues and their resolutions, generally using a computerized help desk system. There are a number of policies and procedures tied to the job that make sure you are working inline with laws and regulations.

According to PayScale, the average salary for a Help Desk Coordinator is $39,994 per year. On average, people with 20 years experience or more in this position will move onto another role. You will need strong customer service skills and you should expect to communicate regularly with clients and other employees.

Desk Coordinator Tasks

• Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
• Respond to technical issues as they arise.
• Provide continuous status information to ensure customer satisfaction.
• Initiate customer contact, escalate to appropriate parties and resolve incidents.

Check out openings on Monster for Help Desk Coordinator jobs in your area.