Sample Housekeeping Interview Questions and Answers

Learn how to develop smart answers to interview questions for housekeeping positions.

Sample Housekeeping Interview Questions and Answers

Here's how you can answer housekeeping interview questions.

As a housekeeper, you might work for private residences or commercial establishments, including offices, hotels, casinos, and healthcare facilities. While housekeeping jobs entail maintaining tidy, germ-free environments, employers look for more than the ability to clean carpets and do laundry when hiring. They look for job candidates who are trustworthy, detail oriented, organized, and customer friendly. Before they hire you, they'll ask a series of housekeeping interview questions to determine if your skills, qualities, and ethics match the job.

Your interview is your chance to show potential employers how they can benefit from hiring you. Here's Monster's guide to what to say in a housekeeping interview, with commonly asked questions and answers below.

Housekeeping Interview Questions

  1. Why Do You Want to Work as a Housekeeper?
  2. What Cleaning Chemicals Are You Familiar With?
  3. Are You Able to Complete Multiple Housekeeping Tasks in a Day?
  4. Tell Us About a Time You Benefited From Constructive Criticism.
  5. Explain What You Would Do if a Client Were Dissatisfied With Your Work.
  6. What Makes a Good Housekeeper?

Question #1: Why Do You Want to Work as a Housekeeper?

This is one of the most common housekeeping job interview questions. Before deciding to hire you, employers want to know how enthusiastic you are about your job. While this might seem like a straightforward question, it's easy to stumble if you're not prepared with an answer. When devising an answer to why you want this job, consider the following criteria:

  • Do your skills match the job?
  • What qualities will you bring to the job?
  • What do you like about housekeeping jobs?

How You Could Answer

"I've always had a good eye for tidiness. I previously worked at a multi-office building where I cleaned offices after business hours. I always stayed organized and used my time wisely to ensure that each room, office, and bathroom was properly cleaned. I also made sure that the trash and recycling bins were emptied and bathrooms were fully stocked. I feel that my skills and qualities could easily translate to a housekeeping job. One of the things I love about housekeeping is the sense of accomplishment after I've put in the elbow grease to make a room spotless."

Question #2: What Cleaning Chemicals Are You Familiar With?

Part of being a housekeeper is handling chemical cleaning agents, which can be hazardous if not used properly. When answer housekeeping interview questions about chemicals, be sure to show employers that you know how to follow proper safety protocol by discussing:

  • The types of cleaning chemicals you're familiar with or have used.
  • What precautions you take before using them.
  • Clean-up measures you take after using them.
  • Protective attire you use while handling chemicals.

How You Could Answer

"The cleaning chemicals I have the most experience with include detergents, bleaches, and ammonia solutions used on floors, bathrooms, and some countertops. I understand the risks of handling certain cleaning materials, and I always make sure that they're used separately—allowing certain cleaning chemicals to mix can be extremely hazardous. Before handling cleaning chemicals, I always wear gloves, protective eyewear, and a mask. When I'm done cleaning, I ensure that surfaces are thoroughly rinsed so no residue gets left behind."

Question #3: Are You Able to Complete Multiple Housekeeping Tasks in a Day?

Housekeeping jobs are often fast paced. A key quality employers look for when hiring housekeepers is the ability to manage time well and handle multiple tasks. When answering housekeeping interview questions like this, draw from your previous experience, including:

  • How you manage your time when you have multiple tasks.
  • Examples from previous jobs.

How You Could Answer

"At my last job, I became accustomed to working in a fast-paced environment with many tasks to complete within a limited amount of time. I make sure that all cleaning supplies are organized and easily accessible to make each task as efficient as possible. I also avoid distractions so I'm able to focus exclusively on the work at hand. At my last job, I was assigned 10 businesses in the multi-office building to clean each day. I always aimed to complete the larger businesses before moving on to the smaller ones. The first three businesses I cleaned took me an average of an hour and a half to complete. The smaller businesses usually took about 30 to 45 minutes. Within an eight-hour shift, I had enough time to complete all my tasks, take a 30-minute break, and have some flexibility in case another employee needed my help."

Question #4: Tell Us About a Time You Benefited From Constructive Criticism.

Employers ask housekeeping interview questions about how you respond to constructive criticism to gauge your willingness to learn. Think about a time when you benefited from constructive criticism either in a previous housekeeping job or another time. Here's what you should include:

  • An overview of the task.
  • The constructive criticism given to you.
  • What you learned from the criticism.

How You Could Answer

"When I first started working for the multi-office building, I originally emptied each of the trash bins into a bag and walked them out to the dumpster each time I filled a bag. My supervisor offered me some advice on how to save myself time. They suggested loading up a wheel cart that was normally used for cleaning supplies with full bags of trash and taking them out to the dumpers in one trip. I saved myself roughly 20 to 30 minutes each shift, since one trip to the dumpster would take about five minutes. This allowed me to work more efficiently and complete my tasks within the allotted time."

Question #5: Explain What You Would Do if a Client Were Dissatisfied With Your Work.

In the housekeeping field, you're not going to make everyone happy all the time. When asking housekeeping interview questions about customer complaints, employers want to know how well you're able to solve problems in a calm and professional manner. Create an answer to this question by considering the following:

  • How do you view customer complaints?
  • Are you able to solve problems quickly and efficiently?
  • How do you ensure customer satisfaction?

How You Could Answer

"When a customer shows dissatisfaction, I don't take it personally. Instead, I remain calm, listen to a customer's complaint, and strive to provide the best possible service in a timely manner. For example, at my last job, one business owner made a complaint that the used pods in a built-in coffee machine were not being emptied. I was unaware that the pods had been piling up and that it was my duty to empty the pods. While I wasn't able to speak with the customer directly, I assured my employer that I would make it my first priority when cleaning the customer's office. The next time I cleaned the customer's office, I not only made sure that the pods were emptied, but I also thoroughly wiped down the coffee machine. The customer later expressed gratitude for my work."

Question #6: What Makes a Good Housekeeper?

Employers will ask housekeeping questions about what skills and qualities you'll bring to the job. It's important that you provide an honest answer and draw from your own knowledge and experience. These are some things to think about when answering more subjective housekeeping interview questions like this:

  • What are the key skills and qualities housekeepers should possess?
  • What value would I bring to the job?

How You Could Answer

"A good housekeeper not only possesses knowledge of cleaning procedures and materials, but is also reliable, detail oriented, well organized, a good communicator, and able to learn from constructive criticism. These are all skills and qualities that I would bring to the job."

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