(BSD) - Customer Service Representative

Job Title: Customer Service Representative
Location: Phoenix, AZ

Job Description: Seeking a Customer Service Representative to support the Open Enrollment 2027 initiative. The selected candidate will answer incoming calls from state employees and retirees, providing assistance and information related to benefits enrollment, coverage options, and related inquiries. The ideal candidate will have strong communication skills, excellent customer service abilities, and experience working in a fast-paced call center environment.

Required Qualification:

• Minimum 1 year of call center experience

Preferred Qualification:

• Experience supporting open enrollment processes
• Benefits administration or benefits customer service experience

Key Responsibilities:

• Answer and manage incoming calls from employees and retirees
• Provide accurate information regarding benefits and enrollment options
• Document customer interactions and inquiries
• Deliver exceptional customer service while meeting performance expectations
• Escalate complex issues as needed