Agente De Mesa De Ayuda N1 / Bogota

What success looks like in this role:

• Responde preguntas de complejidad moderada, siguiendo los lineamientos establecidos y aplicando su criterio con base en la experiencia previa con incidentes y solicitudes de servicio similares.
• Atiende solicitudes relacionadas con soporte de hardware, software, aplicaciones del cliente y aplicaciones comerciales, así como con la administración de redes y usuarios.
• Escala problemas complejos a otros equipos de resolución o proveedores, según sea necesario.
• Utiliza habilidades analíticas y de resolución de problemas para solucionar eficazmente incidentes de mayor complejidad.
• Brinda soporte a los agentes de Nivel 1 (L1) en las consultas cotidianas relacionadas con incidentes, solicitudes y preguntas de los clientes.

You will be successful in this role if you have:

Certificado de Preparatoria/Bachillerato requerido

1-2 años de experiencia

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