What You'll Do: • Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime • Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates • Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate • Support both reactive and preventive maintenance following established procedures • Collaborate with internal teams and customers during service events to ensure clear communication and resolution • Document work performed and contribute to shared knowledge and best practices • Participate in on-call rotations and support extended coverage when needed. You will be successful in this role if you have: • 3-5+ years of experience in technical support, field service, or data center roles • Associate or Bachelor's degree in IT or related field (or equivalent experience) • Dell or other vendor certifications are a plus, but not required • Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules.