911 Network Engineer Field Technician

Quantum Sky is searching for a 911 Network Engineer with expertise in public safety environments to join our dynamic team supporting our Enterprise NG9-1-1 solution supporting customer’s Public Service Answering Points (PSAP) across CONUS, Hawaii, and Guam. Technical knowledge of Next Generation 9-1-1 (NG9-1-1) systems, vendor coordination, stakeholder engagement with executives and agencies, and the ability to manage projects to meet deliverables on time and within scope.

Responsibilities:

• Collaborate with internal and external stakeholders, including executive leadership, government agencies, telecommunications vendors, and technical staff.
• Coordinate activities with telecommunications vendors and manage relationships to ensure successful system integration
• Monitor and evaluate systems health and performance to ensure compliance with operational standards. Implement improvements to optimize bandwidth, reduce latency, and enhance system reliability.
• Diagnose and resolve complex telecommunications issues, including connectivity problems and system faults. Provide technical guidance to support teams and ensure efficient resolution of issues.
• Maintain detailed records of system configurations, network diagrams, cabling, testing, changes made, and resolution steps for survey report.
• Work closely with engineers, project managers, and other team members to ensure seamless project execution. Communicate effectively with government and military personnel to coordinate installation and repair activities.
• Stay current with industry trends, best practices, and new technologies.
• Diagnosing and fix system failures, degraded transmission quality, and broken physical wiring or software configurations, with coordination of vendors.

Required:

• Bachelor Degree, or equivalent work experience
• Minimum of 10 years of experience in IT systems, Telecommunications, and networking. Experience in a 9-1-1 or public safety setting is highly desirable.
• Understanding of TCP/IP, common networking ports and protocols, traffic flow, system administration, OSI model, defense-in-depth, and common security elements In-depth knowledge of Cisco routers, switches, and firewalls.
• Proficient in network protocols (BGP, OSPF, EIGRP, MPLS).
• Experience with VoIP technologies and QoS implementations.
• Experience with legacy telephony technologies (PRI, POTS, CAMA)
• Familiarity with network monitoring tools (e.g., SolarWinds, Wireshark).
• Extensive knowledge with Cisco line of network equipment.  Additional vendor network equipment (Juniper, Fortinet, Ubiquiti, etc.) experience a plus
• Proficiency in Windows Operating Systems (Workstation and Server)
• Experience with Windows Domain environments
• Experience in Linux Operating Systems
• Experience supporting Direct Current (DC) powered facilities and equipment a plus.
• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration skills.
• Ability to work effectively under pressure and in emergency situations.

Certifications:

• Relevant certifications such as CompTIA A+, Network+, Linux+, Certified IP Telecom Network Specialist (CIPTS), Certified Telecommunications Network Specialist (CTNS), Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Certified Fiber Optic Specialist (CFOS). Security-related certifications (e.g., CompTIA Security+, Cisco Security) are advantageous.

Clearance:

• Minimum of Secret eligibility.

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between $70,000-$100,000. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits: