Academic Assistant II

This person will serve as the primary academic support for the Office of Continuing Pharmacy Education at the University of Florida College of Pharmacy. The role supports the daily operations of the office, ensures compliance with accreditation standards, and collaborates on the planning and execution of continuing pharmacy education programs. Contributes to help cultivate a culture of excellence for pharmacy professionals.

Communications and Coordination: Manages day‑to‑day communication—including answering the office phone, replying to emails via Salesforce and Outlook, and coordinating with faculty, staff, and learners. Oversees office inventory, schedules appointments and events, and handles honorarium payments and supply purchases. Establishes and maintains effective working relationships with faculty, administrative staff, and other campus departments. Communicates clearly and effectively in both written and verbal forms, fostering positive interpersonal relationships.

Continuing Pharmacy Education: Assists the Director of Lifelong Learning and the Director of Continuing Pharmacy Education with the development, implementation and maintenance of high-quality continuing pharmacy education (CPE) activities. Provides continuing education support to learners by receiving and reporting credit to the national and state accrediting bodies. Participates in the review, collection, and documentation of educational materials including activity content, needs assessments, learning objectives, and assessments. Collect, summarize, and disseminate continuing pharmacy education program evaluations and other data as appropriate. Maintain organized storage of course documents, materials and assets. Supports the development, management, and creation of e-learning course shells and program evaluations in the CloudCME learning management system (LMS).  Assists the Director of Lifelong Learning and the Director of Continuing Pharmacy Education with the maintenance and storage of online educational activities by ensuring appropriate storage of course documents and assets while adhering to Accreditation Council for Pharmacy Education standards.

Project Management: Works with the Director of Lifelong Learning and the Director of Continuing Pharmacy Education on multiple projects with competing deadlines. Oversees educational and other projects within the Office of Continuing Pharmacy Education to help ensure all components are organized, aligned, and completed in a timely manner, supporting the mission and vision of both the Office and the College of Pharmacy. Responsibilities include overseeing program tracking and identifying resource needs, priorities, and actions necessary to support timely program launches and maintain uninterrupted accreditation of existing programs.

Live Event Support: Coordinating live continuing pharmacy education events—scheduling speakers, preparing materials, communicating with participants, and attending the events.

Other Duties: Execute other duties as assigned to support CPE faculty, staff and the mission of the Office of CPE and Lifelong Learning.

- Proficient with Microsoft Office, including Word, Excel, and PowerPoint, to efficiently create, edit, and present documents, spreadsheets, and slides.

- Demonstrates outstanding customer service by addressing inquiries and concerns with a positive and helpful demeanor.

- Demonstrates strong critical-thinking and problem-solving skills, with the ability to independently identify challenges, develop appropriate solutions, and implement them effectively.

- Understands and applies institutional rules, regulations, and policies to ensure adherence to established standards.

- Showcases strong organizational skills, effectively juggling and managing multiple tasks and responsibilities concurrently.

- Possesses a professional attitude that is evident in all interactions, communications, and appearance.

- Possesses strong people skills, remains friendly, and is an effective team player.

- Takes ownership of one’s work, following through on execution and ensuring completion within allotted timeframes.

- Highly organized with a consistent track record of meticulous attention to detail.

- Able to collaborate within a cross‑functional team, contributing to the achievement of organizational objectives.

- Strong commitment to accuracy and compliance across all tasks and projects undertaken.

- Skilled at using office‑specific applications such as Form Assembly, Salesforce, Canvas, and related systems (training will be provided).