Essential Job Functions

• Client Relationship Management: Serve as the primary point of contact for assigned clients, addressing inquiries and providing timely updates on shipment status. Build and nurture positive relationships with clients to enhance overall customer satisfaction.
• Shipment Coordination: Coordinate and monitor the end-to-end process of freight shipments, ensuring timely pick-up, transit, and delivery. Collaborate with carriers, agents, and other stakeholders to optimize shipment routes and resolve any logistical challenges.
• Documentation and Compliance: Prepare and review shipping documents, including invoices, bills of lading, and customs documentation. Ensure compliance with international shipping regulations and customs requirements.
• Communication and Updates: Communicate proactively with clients to provide shipment updates, address concerns, and manage expectations. Collaborate with internal teams to relay critical information and ensure smooth operations.
• Problem Resolution: Identify and address any issues or delays in the shipment process promptly. Work with relevant parties to resolve challenges and implement corrective actions.
• Rate Negotiation: Negotiate freight rates with carriers to secure competitive pricing for clients. Monitor market trends and recommend cost-effective shipping solutions.
• Reporting and Analysis: Generate and analyze reports related to shipment volumes, transit times, and customer satisfaction. Provide insights and recommendations for process improvement.

Education and Experience

• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field (preferred not required)
• High School diploma/ GED
• 3+ Years of customer service-related experience (Preferred). Proven experience in customer service or account management within the freight forwarding or logistics industry.
• Strong understanding of international shipping regulations and documentation.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficient in relevant software applications, including Microsoft Office and logistics management systems.

Compensation and Benefits

• Company Paid Holidays and PTO
• Eligibility to Enroll in company Benefit Plan (Medical, Dental, Vision, Life) Operational Bonus Plan Eligible

Workplace Policies and Agreements

• Account Coordinators must obtain and maintain TSA Certification upon hire
• Pre-Employment Drug Screen required