Account Director

Agency:

Snow

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

Job Description: Account Director AKA Product Manager, Patient Experience Marketing, Neuroscience Job DescriptionResponsible for collaborating with partners across brand and market access marketing to execute the overall post-prescription patient experience strategy.  They will work closely with the patient solutions teams to deliver on the patient journey, ensuring that more patients can start and stay on therapy.  The Individual will also work on driving awareness and confidence in CAPLYTA withMe with key stakeholders.The Product Manager, Patient Experience (Px) Marketing, Neuroscience is responsible for executing fulfillment and adherence strategy to support the end-to-end patient experience for patients prescribed our therapies. The role will require implementation of strategy through customer-facing tactical development as well as training for a variety of constituents.They will be a member of the Neuroscience Px team, working across brand marketing, market access and field teams to deliver a patient experience that impacts the patient and supports business strategy and objectives. A Day in the LifeEvery patient’s healthcare experience is unique – shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. Johnson & Johnson recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.  The Product Manager, Patient Experience (Px) Marketing, Neuroscience works in service to our patients, as an advocate for their needs. Day-to-day responsibilities include:Enhancing Caplyta withMe Message Library Shaping and maintaining CWM resource management approach (inclusive of iMR submissions, supply and print management) Field Support inbox follow up of Field Inquiries Shaping and establishing CWM communication approach (ie, CWM Did You Know Newsletter, etc) Shape and establish CWM Field Reporting approach (ie,Savings and voucher utilization, etc) Monthly new hire training Schizophrenia team supportQualificationsEducationDegree in Administration, Business, Project Management, or a related field preferred.Experience2+ years of experience in project coordination, operations, patient experience in pharmaceutical/biotech or healthcare environments preferred.Neuroscience experience preferred. working with cross-functional teams, vendors, and customer support staff.Technical SkillsProficiency with Microsoft Office (Excel, PowerPoint, Word); comfortable building and interpreting reports.Comfort with collaboration tools such as Microsoft Teams and SharePoint.CompetencyStrong verbal and written communication skills.Excellent organizational skills with the ability to manage multiple priorities and deadlines.Analytical mindset with attention to detail.Problem-solving orientation and ability to escalate appropriately.Team player who can work independently when needed.Self-starter & Independent thinker, confident in front of a large group.Working ConditionsRemote or Office-based / hybrid work modelAvailability for ad-hoc support during launches and Hypercare periods (may require flexible hours)Frequent collaboration via Teams and participation in cross-functional meetingsReportingThis position reports to the Associate Director, CAPLYTA PECS PX

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

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