Account Executive, Long Island Ducks

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

JOB SUMMARY: The Account Executive is responsible for generating ticket revenue through the sale of group tickets, season tickets, mini-plans, suites, picnics, birthdays, party decks, and other ticket packages. The position is focused primarily on group sales and requires consistent prospecting, outbound sales activity, relationship development, sales presentations, closing business, and account management.

The Account Executive will also assist with the execution of group events, ticket operations, sponsorship and promotional initiatives, and other general business operations of the Long Island Ducks. The position requires a highly motivated, organized, customer-focused individual who can work independently while contributing to the overall goals of the organization.

ESSENTIAL RESPONSIBILITIES

• Prospect and solicit companies, organizations, schools, community groups, and individuals for group and package ticket sales, with an emphasis on group sales.
• Manage the complete group sales process, including prospecting, outreach, sales meetings, proposals, agreements, closing sales, account management, and follow-up.
• Sell and coordinate group sales opportunities, including regular group tickets, suite rentals, picnics, birthday parties, party decks, and other group experiences.
• Develop and maintain strong relationships with existing and prospective clients to generate new and repeat business.
• Facilitate the execution of season ticket and package ticket sales, including contracts, invoices, ticket production, fulfillment, and mailing when necessary.
• Work with the GM/SVP to facilitate and track group ticket printing, ticket pickup, account information, and related accounting requirements.
• Assist with the execution of in-season group sales events, including picnics, birthdays, suite rentals, game sponsorships, and other special events.
• Assist with ticket operations for special events at the ballpark that require in-house ticketing.
• Assist with the daily operation of the retail box office, will-call window, and advance ticket window as needed.
• Assist with managing game-day promotional staff and game-day promotion execution.
• Maintain accurate and timely customer and sales information within applicable ticketing and CRM systems, including Glitnir and SEAT/FileMaker.
• Work directly with other departments on promotions, sales, marketing, sponsorship, community appearances, promotional operations, event execution, and quality control.
• Identify and pursue additional revenue opportunities and contribute ideas that support department and organizational sales goals.
• Participate in community appearances and represent the Long Island Ducks in a professional and positive manner.
• Assist with other operational functions and organizational initiatives as assigned by management.
• Provide exceptional customer service throughout the sales and account-management process.
• Meet established individual and department sales goals and activity expectations.
• Maintain a professional, organized, and team-oriented approach while working in a fast-paced sports and entertainment environment.

WORK SCHEDULE & ENVIRONMENT

This position requires flexibility based on the Long Island Ducks' schedule and business needs. The position requires regular evening, weekend, and holiday work, particularly during the baseball season.

In-season game days: Generally 11:00 a.m. through the conclusion of the game, unless otherwise directed by management. In-season non-game days: Generally 9:00 a.m. – 5:00 p.m. Off-season: Generally 9:00 a.m. – 5:00 p.m.

The Account Executive must be willing and able to work extended hours, weekends, holidays, and other non-traditional hours as required by the team's schedule and business needs.

COMPENSATION

• Hourly rate range between $17.00 - $19.00 dependent upon experience, guarantee 40 hour paid weeks, plus overtime and commission.
• Overtime is paid at 1.5 times the regular hourly rate for hours worked over 40 in a workweek, in accordance with applicable law.
• Eligible for commission opportunities based on applicable sales programs, including:
  • 0.25% commission on qualifying net group ticket sales.
  • 10% of net sales on new sponsorship clients and 7% of net sales on renewal sponsorship clients.
  • 10% on qualifying new season ticket accounts when applicable individual sales goals are achieved.
• Group sales revenue may include group tickets, net picnic revenue, net birthday revenue, and suite rental ticket revenue.

Commission programs are subject to applicable sales policies and agreements. Commissions are generally calculated and paid quarterly based on qualifying revenue that has been earned and paid in full to the Long Island Ducks. Additional commission eligibility requirements may apply.

BENEFITS

Eligible full-time employees may receive benefits including:

• Medical, dental, and vision insurance
• 401(k) retirement plan with company nonelective 4% contribution
• Life insurance
• Disability benefits
• Flexible Spending Account (FSA)
• Personal/sick time
• Vacation time

Eligibility and waiting periods are subject to applicable plan documents and company policies.

Vacation requests during the Championship Season are generally restricted due to the operational requirements of the baseball season. A blackout period generally applies from March 1 through Opening Day, during which time off will only be approved under special circumstances.

QUALIFICATIONS & SKILLS

• Previous sales, ticket sales, hospitality, sports, entertainment, or customer service experience preferred.
• Strong prospecting, communication, presentation, negotiation, and closing skills.
• Ability to develop and maintain professional relationships with clients and community organizations.
• Strong organizational and time-management skills.
• Ability to manage multiple accounts, deadlines, and responsibilities simultaneously.
• Comfortable making a high volume of outbound sales calls and conducting face-to-face sales meetings.
• Proficiency with Microsoft Office and the ability to learn ticketing, CRM, and other business systems.
• Ability to work independently while functioning effectively as part of a team.
• Positive, professional attitude and strong commitment to customer service.
• Ability to work in a fast-paced environment and adapt to changing priorities.

ORGANIZATIONAL EXPECTATIONS

The Account Executive is expected to represent the Long Island Ducks professionally and positively at all times, contribute to a team-oriented work environment, and support the organization's overall business and operational objectives. The position requires discretion, initiative, sound judgment, accountability, and the ability to work independently while understanding and supporting department and organizational goals.

GENERAL DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by an individual assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions associated with the position. Duties and responsibilities may be modified, expanded, or reassigned based on organizational needs.

The Long Island Ducks and REV Sports Management are an equal opportunity employer and maintain an at-will employment relationship, subject to applicable federal, state, and local law.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!