Account Manager

This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.

Job Description: Account Manager

This job serves as a critical link between clients and the insurer, focusing on client retention and risk assessment support. It involves managing policy renewals, cross-selling coverages, and ensuring service excellence. The job requires adherence to underwriting guidelines and the development of junior staff within the Underwriting Support Account Manager sub-family.

What you will do in this role:

The Account Manager is responsible for delivering high-quality and efficient service to both internal and external clients, serving as a critical partner to the underwriting teams and placing brokers. Working closely with the Senior Account Manager (Sr.AM) and underwriting teams, the AM focuses on maintaining service excellence, managing the book of business, and achieving key metrics in retention, profitability, and growth.

Leveraging expertise in Property & Casualty (P & C) commercial insurance, the AM contributes to the company's overall success by building and maintaining relationships with underwriters and brokers, ensuring exceptional customer service, and facilitating new account marketing and renewal retention efforts.

Key Duties & Responsibilities:

Policy Administration and Processing:

• Perform advanced administrative tasks related to new and renewal business, including policy binding, issuance, and endorsements.
• Review policy documents for accuracy and compliance with regulatory standards.
• Identify opportunities for process improvement and efficiency enhancement within service delivery and underwriting operations.

Relationship Building, Client Engagement and Communication:

• Acts as a key point of contact for brokers and clients, addressing inquiries, providing updates, and ensuring exceptional customer service.
• Cultivate and nurture relationships with key broker contacts and decision-makers through regular communication and engagement.
• Provide guidance and mentorship to junior team members, fostering a collaborative and supportive work environment.

Data Management and Documentation:

• Maintain accurate records of policy and underwriting data, ensuring timely input and retrieval as needed.
• Utilize diary systems to track and manage information flow and deadlines effectively.
• Review underwriting documents and policies for accuracy and compliance with company guidelines and regulatory requirements.
• Review underlying policies and endorse changes as needed.
• Adhere to compliance standards and maintain accurate account files and underwriting documentation.

You may also be required to take on additional duties, responsibilities, and activities appropriate to the nature of this role.

Required Qualifications and Experience:

• High school diploma or equivalent required.
• Undergraduate degree in business, finance, or related field preferred, but not required.
• Minimum of 2+ years' experience in the commercial insurance industry as an Account Manager or equivalent insurance experience is required.
• Solid understanding of Property and Casualty insurance coverage is necessary.
• Proficient in written and verbal communication, capable of independently interacting with internal and external business partners such as brokers on behalf of Operations and Underwriting.
• Experience with Microsoft Office Suite (Word, Excel, and Outlook), or similar software is necessary.
• Strong aptitude for learning new computer/software programs is required.
• Strong customer service skills and professional attitude are required.
• Completion of professional development coursework in the industry is preferred.

Critical Competencies:

• Strong organization and time management skills.
• Self-motivated and capable of working well independently.
• Able to organize and prioritize work with limited supervision.
• Proficient in multitasking.
• Excellent verbal, written, and interpersonal communication skills.
• Attention to detail and accuracy.
• Strong math skills.
• Strong customer services skills.
• Ability to work collaboratively within a team; a team player.
• Ensure tasks a completed attentively and thoroughly.

Critical Skills:

• Building Relationships: Build and maintain professional networks with internal and external customers.
• Communicating with Impact: Clearly and confidently communicate information to a wide audience.
• Driving Results: Demonstrate drive and initiative to deliver outstanding work and achieve positive outcomes that affect the bottom line.
• Developing Self and Others: Exhibit a growth mind-set, open to new ways of working to achieve ambitious goals. Remain intellectually curious, questioning the status quo, offer ideas, and respect alternative perspectives. Seek to learn and share knowledge.
• Making Disciplined Decisions: Use data and analytics to form plans and actions, exercising sound judgment. Effectively and efficiently make decisions, using sound logic and analysis, which are mutually beneficial for colleagues, clients, and peers.

What we offer:

For this position, we currently expect to offer a base salary in the range of $50,000 to $75,000. Your salary offer will be based on an assessment of a variety of factors including your specific experience and work location.

In addition, you will be offered competitive target incentive compensation, with awards based on overall corporate and individual performance. On top of this, you will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.

Where this role is based in the United States of America, this role is [Non-Exempt] for FLSA purposes.

Underwriting Assistant

Under limited supervision, the Underwriting Assistant performs a variety of advanced administrative duties involving the processing of new and renewal business including maintenance of records and materials and related work as required. This position requires the ability to work independently, exercising judgment and initiative and performs related work as required.

Specific responsibilities include:

o Input policy and underwriting data in appropriate systems

o Works to prepare submission information into systems for review by the underwriter

o Provide backup support for existing underwriting Assistants

o Prepare the renewal for underwriting review and evaluation for quotations and binders

o Works with identified resources to maintain a structured diary system. Working with identified resources to structure and maintain file organization.

o Manage diary system to ensure that all necessary information is received within established timelines

o Follow up of delinquent data

o Maintain policy files according to documented standards

o Works with premium accounting to resolve premium and data discrepancies.

o Handle special projects and assignment as directed.

o Works with the unit underwriters and Operations Manager to issue policies, process endorsements and to maintain Broker relationships.

o Provides good customer service by responding promptly and courteously to all requests for information

o Review and e-mail binder letters

o Prepare policies for policy issuance

o Review policies for accuracy and regulatory standards

Required Education/Training & Experience:

o Must have a high school diploma,

o Professional Lines experience required

Desired skills and characteristics:

o Good mathematical aptitude

o Proficient in Microsoft Office products (particularly, Excel and Word)

o Good computer skills

o Excellent organization skills

o Strong written and verbal communication skills

o Good multi-tasking skills

o Team player

o Ability to work independently with little direct supervision

This posting is for an existing vacancy.