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Account Management Jobs in Chicago, IL

Account Manager

Access One
  • Chicago, Illinois
    30+ days ago

    Job Description

    Account Manager
    Access One is a business technology services and telecommunications provider founded in 1993. We deliver seamless, scalable solutions that evolve alongside our clients’ businesses. Our custom-tailored offerings can be deployed modularly or as a complete end-to-end solution, covering business phones, unified communications, managed IT services, cybersecurity, security systems, and cloud-based technologies.
     
    Position Overview
    The Account Manager is responsible for owning and growing a defined book of business by delivering exceptional client experience, driving contract renewals, and identifying expansion opportunities. This role manages approximately 100 client accounts totaling ~$4M in annual recurring revenue (ARR).
     
    Key Responsibilities
    • Build and maintain strong client relationships while serving as a trusted advisor and advocate
    • Execute contract renewals with a target of less than 5% revenue write-down on base renewals
    • Target 15% annual growth across assigned book of business through up/cross-selling
    • Serve as the primary point of contact for pricing, service changes, and issue resolution
    • Conduct quarterly client-facing business reviews (QBRs)
    • Coordinate with internal teams to ensure a best-in-class client experience
    • Perform client site visits as needed
    • Stay informed on product offerings and recommend solutions aligned to client needs
    Book of Business
    • Approximately 100 accounts across multiple industries
    • Approximately $4M in total ARR
    Compensation
    • Base Salary: $80,000 – $100,000 (commensurate with experience)
    • Unlimited commission structure: ~1% of Total Contract Value (TCV) for renewals and ~4% of TCV for new/cross-sell opportunities
    • Commissions are paid on Total Contract Value at the time of first billing, allowing for accelerated earnings
    Qualifications
    • 2–4 years of experience in account management, client success, or relationship management
    • Experience in a quota-bearing role with demonstrated success meeting or exceeding revenue targets
    • Experience at a Managed IT Services Provider (MSP) strongly preferred
    • Ability to manage both business and technical conversations with clients
    • Strong organizational and time management skills
    • Excellent communication and relationship-building abilities
    • Ability to manage a high-volume book of business in a fast-paced environment
    • Bachelor’s degree preferred or equivalent experience
    Why Access One
    • Opportunities to grow your career and expand your expertise
    • Continuous learning and professional development
    • Advancement opportunities based on consistent performance
    • Exposure to a broad portfolio of telecom and managed IT solutions
    Benefits
    • Comprehensive health, dental, and vision coverage
    • 401(k) with company match
    • Generous PTO and flexible work environment
    • Engaging company events supporting work-life balance
    • Volunteer and donation opportunities to support the community
     
    Access One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
     

     

    Numbers & Facts

    LocationChicago, Illinois
    Websitehttps://www.accessoneinc.com/about-us/careers/

    Skills

    • Billingunmatched
    • Business Servicesunmatched
    • Cloud Computingunmatched
    • Communication Skillsunmatched
    • Community Supportunmatched
    • Cross-Sellingunmatched
    • Customer Experienceunmatched
    • Customer Relationsunmatched
    • Develop and Maintain Customersunmatched
    • Exceeded Sales Goalunmatched
    • Fundingunmatched
    • Internet Securityunmatched
    • Management of Information Systems/Technology (MIS)unmatched
    • Organizational Skillsunmatched
    • Pricingunmatched
    • Problem Solving Skillsunmatched
    • Relationship Managementunmatched
    • Sales Managementunmatched
    • Telecommunicationsunmatched
    • Telephone Skillsunmatched
    • Time Managementunmatched
    • Unified Communicationsunmatched

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