Northbrook, Il30+ days ago
Job Description: Job Responsibilities: Complete all required duties: contract maintenance, order creation, delivery schedules, balance adjustments, and any other tasks as needed Maintain thorough and consistent communication with internal and external customers to ensure all needs are met, ranging from timely shipment to day-to-day inquiries Use internal systems/databases to create orders, issue credits/debits, inventory adjustments, assemble proper backup documentation, and review customer data as needed Assist with the approval process for disputes, customer concerns, fee adjustments, and contract related changes Be the main point of contact for any changes that occur with customer accounts Collaborate with the Sales, Supply Chain, Finance/Accounting, Logistics, and Marketing teams to meet or exceed customer expectations Be engaged and energetic to learn about all aspects of CF’s business including production capabilities, industry trends, and information about CF products and markets Opportunities to travel to meet with customers, visit production facilities, and storage terminals Requirements: Bachelor’s Degree or equivalent Well-developed communication skills for internal and external relations Good organization, administrative, and task management skills Strong problem resolution and analytical skills. Must be able to exercise independent judgment within established guidelines Familiar with Microsoft Office programs (Word, Excel, PowerPoint, Outlook) Ability to learn and navigate computer systems, SAP, and proprietary CF software Familiarity with fertilizer/chemical industry, supply chain, or logistics is a plus, but not required Ability to add to the CF culture in which everyone strives to succeed Position Scope: A successful candidate in this position will have strong communication, organization, and problem-solving skills.