Account Manager

OVERVIEW

Account Manager - Property & Casualty

We are seeking highly motivated colleagues who bring experience and enthusiasm to our GO Team! The GO Team's mission is to provide exceptional support and maintain operational excellence within the Commercial Department by seamlessly integrating into various roles. This includes covering eligible staff absences and managing overflow, ensuring continuity, and superior service for all clients.

The GO Team can step into a variety of Commercial P&C roles, depending on the needs of the department. This may include handling client communications, managing renewals, covering administrative tasks, or any other function critical to maintaining service levels.

Alera Group was founded in 2017 and has grown to become the 14th largest broker of US business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

This role will focus on client servicing, claims support, sales growth, and collaborate with producers, account managers, carriers, clients, internal operations teams.

Why Alera Group

• Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
  
• Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
  
• Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way
  

RESPONSIBILITIES

What You'll Do / Your ImpactClient & Relationship Partnership

• Support Property & Casualty clients by delivering proactive service, account management, and insurance support
• Collaborate with producers, account executives, carriers, and internal service partners to ensure seamless execution
• Contribute to client retention and satisfaction through responsiveness, accuracy, and consistent follow-through

Operational & Strategic Execution

• Manage key account servicing processes including renewals, endorsements, policy changes, certificates, and billing support
• Ensure accuracy, compliance, and alignment with underwriting guidelines, regulatory requirements, and internal best practices
• Leverage systems and tools such as agency management systems and Microsoft Office to manage workflows, documentation, and reporting

Growth & Innovation

• Identify opportunities for improvement in service delivery, workflows, and client experience
• Support renewals, new business activity, and cross-selling efforts as applicable
• Partner with internal teams to support ongoing process improvement and operational efficiency

QUALIFICATIONS

What You BringRequired

• Experience in a Property & Casualty account management, client service, or insurance support role
• Experience in client service, consulting, or insurance operations
• Strong communication and relationship management skills
• Ability to manage multiple priorities in a dynamic environment

Preferred

• Experience with agency management systems and carrier platforms
• Analytical and problem-solving capability
• Property & Casualty insurance license preferred

Core Competencies

• Detail orientation
• Accountability and follow-through
• Collaborative mindset
• Client-first thinking

ADDITIONAL INFORMATION

Compensation:
Hourly range: $30 - $43 per hour

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is Remote

Professional Development - Alera Group Academy
At Alera Group, growth isn't left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You'll have access to:

• Role-specific learning paths
  
• Leadership development programs