Account Manager

Job Title

Account Manager

Job Description

What You'll Do

• Manage and grow a portfolio of existing customer accounts.
• Conduct regular customer touch points, business reviews, and proactive outreach.
• Drive customer retention and identify opportunities for upselling and cross-selling products and services.
• Partner with internal teams including operations, customer service, production, scheduling, and quality to ensure customer satisfaction.
• Handle customer inquiries, service issues, and escalations while providing timely resolutions.
• Educate customers on new products, solutions, and best practices.
• Maintain accurate CRM records and track account activity.
• Support customers through product launches, forecasting discussions, and strategic growth initiatives

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

What We're Looking For

• 2-4 years of account management, customer success, inside sales, or client-facing relationship management experience.
• Strong ability to build relationships and influence stakeholders at multiple levels.
• Excellent communication, organization, and problem-solving skills.
• Experience managing multiple accounts and priorities simultaneously.
• Customer-first mindset with a proactive approach to identifying opportunities and resolving challenges.
• Experience using CRM platforms such as Salesforce or similar systems.
• Bachelor's degree preferred

What's on Offer

• Opportunity to work with growing consumer brands and innovative products
• High-growth environment with strong career advancement potential.
• Collaborative environment focused on customer success and continuous improvement.
• Clear pathway for growth into senior-level account management positions based on performance