Account Manager (Client Strategist)- M3 Group

M3 Group is a fully integrated, digitally focused, strategically driven branding and marketing agency located in Lansing, MI. M3 group is a subsidiary of the Reseda Group, a wholly owned credit union service organization (CUSO) of Michigan State University Federal Credit Union. We help our clients understand their target markets, prioritize efforts, and develop engaging, visually compelling content that connects. We can help with everything from breakthrough ad creative to full-scale integrated marketing campaigns. Need help developing your marketing strategy? We've got it. Just want world-class implementation? No problem, we're on it. Go to our website, M3 Group, to learn more about our company!

Position Summary:

Our Client Strategists are responsible for managing multiple client accounts. Their responsibilities include maintaining a thorough knowledge of M3 Group's business and offerings, developing and implementing strategic plans to support and grow accounts, managing and strengthening client relationships, identifying new business opportunities, and coordinating with internal teams to deliver on client expectations.

Our Senior Client Strategists at M3 Group bolster their colleagues in client strategy by tackling inquiries, reinforcing processes, and assisting in client meetings as necessary. Leveraging years of project management expertise, they provide solutions to challenges faced by fellow Client Strategists.

Work Arrangement: This position is able to work hybrid arrangement. Expectation to work onsite on Tuesday-Thursday at the East Lansing office.

Schedule: Monday-Friday 8:30am-5:00pm ET

An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (hybrid) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment.

Compensation & Benefits:

• 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
• Up to 19.5 days of PTO within your first year, as well 8 Paid Holidays
• 401(k) with a company match
• Up to 6 Weeks of Paid Parental Leave

Essential Duties & Responsibilities:

Client Strategist:

• Work directly in a pod team (content strategy and graphic design) to ensure clients receive projects on time and within budget to achieve goals and objectives.
• Coordinate deadlines with internal teams and monitor milestones are being met.
• Provide regular updates to management on status of client projects.
• Maintain a thorough knowledge of M3 Group's business offerings.
• Identifies upselling or cross-selling opportunities.
• Crafts compelling proposals to grow existing accounts and introduce new services.
• Strategize and be proactive in meeting client needs by suggesting additional support.
• Maintain schedules, track time and communicate regularly with clients and colleagues.
• Builds strong, trusted relationships with clients.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities Required:

Client Strategist:

• B.A. in advertising, marketing or business-related field; or equivalent work experience.
• Minimum of two to three years of account management experience.
• Strong interpersonal skills.
• Detail oriented and organized.
• Creative problem-solving skills.
• Excellent oral and written communication skills.
• Excellent customer service and client/account retention skills.
• Ability to manage multiple projects, prioritize and meet deadlines.
• Proficient in all Microsoft Office applications

Physical Demands & Work Environment:

• May be required to remain in a stationary position for an extended period of time
• Ability to operate standard office technology, equipment and tools, which may include many hours of computer and phone usage.
• Occasionally needs to move about inside of office area
• Exposure to potentially hazardous condition, i.e. robbery. Receives detailed instructions and procedures to be followed to minimize the exposure
• This position is able to work in onsite, hybrid, or remote working arrangements

Disclaimer:

• Note this job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and MSU Federal Credit Union reserves the right to change this position description and/or assign tasks for the employee to perform, as MSUFCU may deem appropriate.
• MSUFCU is an affirmative-action, equal-opportunity employer.
• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.