Account Manager - Final Control, Houston/Freeport

Company Description:

For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties:

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

• Process Control & Safety Systems
• Control Valves & Regulators
• Isolation Valves & Actuation
• Oil & Gas Automation
• Reliability Solutions & Services
• Pressure Management
• Specialty Pumps & Rotating Equipment
• Instrumentation
• Maintenance & Repair Services

Duties and Responsibilities:

• Responsible for the maintenance and growth of professional business relationships with customers in selected accounts who influence the selection of technology, products and services.
• Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive sales results for all final control products.
• Prospects, qualifies, develops, and closes potential new customer accounts and sales opportunities.
• Maintains a high degree of product and application knowledge.
• Maintains a high degree of refining, petrochemical, and power industry knowledge and awareness, including; trends, technology advancement, significant accomplishments by others in the business, state of the competition, significant events related to our business and the customers’ businesses.
• Maintains comprehensive customer support with a primary base on customer retention.
• Establishes relationships, builds rapport to assist with influencing customer preference and specifications to include Puffer-Sweiven.
• Collaborates with Sales Team Leader on product and service expansion opportunities. Works within account teams as required developing and implementing the Account Plan.
• Works with multiple departments and support staff to provide customer solutions quickly and efficiently.
• Maintains and updates Salesforce opportunities and monthly sales reports and other required correspondence in a timely and effective manner.

QUALIFICATIONS:

Education/Knowledge:

• BS/BA degree required, engineering or associated technical degree preferred.
• Strong knowledge of refining and petrochemical and/or power industry applications, operations and technology.

Experience/Skills:

• A minimum of 3-5 years proven sales experience in the downstream or power industry. Solid network of current industry contacts is preferred.

COMPETENCIES:

• Excellent demonstrated ability to interface with and influence technical decision makers.
• Excellent prospecting/opportunity skills. Strong innovation in selling and servicing techniques.
• Excellent analytical and creative problem-solving skills.
• Strong effective written and excellent oral communication skills, including strong presentation skills.
• Strong technical ability to evaluate potential product applications and alternatives.
• Strategic thinker- Cognizant of factors that may affect account strategy.
• Strong customer service skills, including the ability to develop rapport and trust with customers while creating dependency.
• Strong ability to interact effectively with all levels of customer contacts and internal personnel.
• Strong interpersonal skills including engaged listening and acknowledging skills, as well as questioning and discovery skills.
• Team player - Good conflict management/ consensus building skills.
• Strong drive and initiative, highly motivated.
• Strong negotiating skills.
• Strong information management skills, including personal computer use.
• Strong ability to manage customer expectations relative to deliverables and timeframes.
• Exhibits strong self-management skills including a high degree of professionalism and dependability.