Account Manager

Vortexa is the decision intelligence layer for the physical energy market, built from the bottom-up - cargo by cargo, vessel by vessel - so every number traces back to source. By connecting freight, inventories and flows, and backed by energy specialists, Vortexa tracks over $3.4 trillion in waterborne energy trades a year, giving traders, analysts, charterers and shipping professionals the clarity to act with confidence. Headquartered in London, with offices in Geneva, Dubai, Singapore, Houston and New York.

The Role:

Vortexa is seeking a proactive and driven Account Manager to join our growing commercial team in Houston. This is a foundational role in our Account Management function, working closely with global colleagues to shape how we engage and grow client relationships.

In this role, you will own expansion for a portfolio of clients to include both GRR and NRR, acting as the primary commercial contact. You'll collaborate closely with Sales, Customer Success Managers and Solution Architects to deliver the best-in-class experience and drive long-term account growth. This is a hands-on role where you'll engage directly with clients, build trusted relationships, identify and close new opportunities to maximise value.

You must be a self-starter that thrives in the face of challenge, with a resourceful and positive approach to problem-solving in a fast-paced and constantly evolving scale-up environment.

You will be responsible for:

• Driving retention and growth within your book of business, meeting and exceeding expansion targets as well as renewals.
• Leading commercial discussions, including negotiations and upsell opportunities.
• Partnering with Sales, Product, Customer Success, Marketing, and Revenue Operations to develop account plans, map stakeholders, and identify growth opportunities.
• Understanding client goals and challenges, translating them into opportunities to deliver seamless client experiences.
• Building strong, collaborative relationships with decision-makers and influencers at client organisations.
• Using CRM and Customer Success tools to maintain accurate account data, forecast new opportunities and renewals including leveraging insights to mitigate risk and uncover expansion potential.
• Working with Revenue Operations and Finance to ensure accurate forecasting, and smooth contract execution.