Account Manager

About Planet DDS 

We’re on a mission to fix dental software - and we’re not playing small. Our platform replaces clunky, outdated systems with modern, cloud-based, AI-powered technology built to actually work at scale. From practice management to imaging to revenue cycle automation, we’re tearing down the old infrastructure and rebuilding the future of dentistry. Planet DDS is the fastest-growing provider of dental practice management solutions and the #1 cloud platform for DSOs and multi-location groups.

Here, you won’t just join a team - you’ll join a movement. We want bold thinkers who are ambitious enough to push limits, empathetic enough to work as one, and accountable enough to own big outcomes. Trust is our currency, collaboration is our edge, and impact is our fuel. If you’re ready to grow fast, challenge the status quo, and help reinvent an entire industry, Planet DDS is where you belong.

To learn more, visit: Planet DDS. 

*Ability to work a hybrid schedule in one of our office locations preferred: Irvine, CA; Atlanta, GA; Phoenix, AZ

Overview

The Account Manager, Strategic Accounts will be the primary point of contact for key customer accounts, responsible for managing relationships, driving up-sell and cross-sell opportunities, and promoting deeper product penetration among existing customers.   

Job Duties

• Develop and maintain strong relationships with key stakeholders within customer organizations to foster trust and loyalty
• Analyze customer feedback and product usage data to promote deeper engagement and optimize their organizational health
• Identify opportunities for up-selling and cross-selling our products and services to existing customers, with a focus on meeting or exceeding quota targets.
• Understand customers’ business needs, goals, and pain points to identify potential areas for additional product or service adoption. 
• Leverage satisfied clients to generate referrals and expand our customer base
• Maintain a deep understanding of our products and stay informed about industry trends and best practices.
• Provide clients with updates on new features, product enhancements, and industry developments that may benefit their business. 
• Maintain accurate records of client interactions, sales, and other relevant data to track performance and inform strategy.

Skills and Qualifications

• 2-4 years of experience in account management or related field.
• Prior experience in a SaaS environment 
• Dental SaaS experience preferred
• Strong communication and interpersonal skills with the ability to build rapport and trust with clients.
• Excellent organizational skills with attention to detail. 
• A proactive approach to identifying and addressing client needs and opportunities. 
• Comfortable using CRM software and other relevant tools to manage accounts and track performance. 
• Bachelor’s degree in Business, Marketing, or a related field is preferred but not required

Benefits:

• Medical, dental and vision insurance 
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or Vacation
• Sick Time
• Employee Well-Being program
• 11 paid holidays
• Volunteer Time Off
• Employee Referral program
• Additional perk and voluntary benefit programs

Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.  This position is also eligible for variable pay as part of the total compensation package.

PLANET DDS CORE IDEOLOGY:

To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:

• Collaborative – Working independently and across teams, we create scalable solutions to enable company growth
• Empathetic – We are educated on the experience of our customers and feel vested in their success
• Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes
• Trustworthy – We operate with integrity and honest, making promises we know that we can keep
• Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

Planet DDS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.