Account Manager - Martech - REMOTE

Account Manager

You will join a collaborative, high-performing team focused on delivering innovative solutions that support brand, creative, and product teams across the enterprise landscape.

Job Description

Own and grow a portfolio of existing enterprise accounts, consistently achieving and exceeding retention and expansion targets (90%+).

Develop and execute strategic account plans to uncover growth opportunities and increase solution adoption.

Identify, qualify, and close upsell and cross-sell opportunities by deeply understanding client challenges and aligning solutions to business objectives.

Act as a trusted advisor, delivering value through industry insight, product knowledge, and a consultative engagement style.

Lead client conversations end-to-end, including renewals, negotiations, and expansion discussions across multiple stakeholder groups.

Collaborate cross-functionally with marketing, product, and customer success teams to ensure seamless delivery and client satisfaction.

Maintain accurate pipeline management and forecasting using CRM tools.

Monitor market trends and competitive activity to proactively identify new opportunities.

Represent the voice of the customer internally, contributing to product and go-to-market improvements.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

Bachelor's degree in Business or a related field.

4-7 years' experience in Account Management, Sales, or Customer Growth roles within SaaS, digital media, or technology environments.

Proven success in retention-focused roles with revenue growth responsibility.

A hunter-farmer mindset: equally comfortable nurturing long-term relationships and driving new revenue.

Strong communication, negotiation, and presentation skills, with the ability to engage senior-level stakeholders.

Highly organised, proactive, and commercially minded with excellent follow-through.

Experience using CRM systems (Salesforce preferred).

Willingness to travel up to 25% domestically.

What's on Offer

Structured onboarding, training, and ongoing professional development.

Flexible working arrangements within a high-trust culture.

Competitive health benefits and retirement plan.

Inclusive, collaborative environment with strong employee engagement.