Account Manager Specialist

The Office of the CXO (oCXO) at EA Experiences is dedicated to enhancing organizational effectiveness. We drive business planning, workforce development, and investment strategies across the company, ensuring operational excellence. Our team provides critical fan insights and internal technologysolutions to seize opportunities and achieve our goals, benefiting both our community and business. Our top priority is to empower teams and accelerate business outcomes through technology-based solutions.

As part of EA's Advertising & Sponsorships Media team, you will support and implement in-game media, sponsorships, and partnerships across our portfolio of games. You will report to the Account Manager, and work cross-functionally with sales, studio, development, and operational teams, ensuring the smooth execution and delivery of partner campaigns. Additionally, you will collaborate with multiple internal partners to identify solutions for brand integrations that drive new business growth and align with our franchise goals. This is a hybrid role, based in Orlando, FL.

Responsibilities:

• Be a primary contact for external clients and brands on assigned campaigns, effectively managing client expectations and communications throughout the campaign lifecycle.
• Work with internal teams (Development, Brand, Studio, Operations, and Communications) to facilitate seamless campaign execution, ensuring timelines and project milestones are met.
• Help develop and refine workflows, documenting best practices to enhance internal efficiencies in media execution and partnership management.
• Draft and deliver client-facing materials, ensuring that partner needs are met and that all communications are clear.
• Produce go-to-market materials, sales collateral, media plans, and evaluation documents to empower the account management team when engaging with brands.
• Be an internal resource by providing regular updates on media/partnership trends, evolving market expectations, and industry best practices.

Qualifications:

• Minimum of 4+ years in account management, brand partnerships, advertising, or a related field.
• Proven experience in client-facing roles, including setting and managing expectations, resolving issues, and delivering exceptional service.
• Proficiency in using CRM and Project Management tools to manage workflows, monitor progress, and generate performance reports.
• Bachelor's degree in marketing, communications, business, or a related field preferred, or equivalent experience.

Skills:

• Project Management: Ability to juggle multiple campaigns or accounts while meeting tight deadlines and delivering quality outcomes.
• Organization: Highly organized with the ability to manage competing priorities.
• Communication: Excellent written and verbal communication skills, with the ability to tailor messages for various audiences
• Client Relationship Management: Experienced in building trust and rapport with clients, maintaining long-term relationships, and delivering value.

About Electronic Arts

We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.