Account Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Territory Management & Prospecting:

• Develop and execute a strategic sales plan for the assigned territory to maximize market penetration and achieve revenue goals.
• Identify and qualify new business leads through cold calling, networking events, referrals, industry research, and existing client relationships.
• Conduct in-depth market research to understand local trends, competitive landscape, and client needs within the territory.

Client Engagement & Relationship Building:

• Schedule and conduct in-person meetings, presentations, and product demonstrations with prospective clients.
• Build and maintain strong, long-lasting relationships with clients, acting as a trusted advisor and understanding their unique business challenges.
• Actively listen to client needs, pain points, and objectives to propose relevant and effective solutions.
• Provide exceptional pre-sale and post-sale support, ensuring client satisfaction and fostering loyalty.

Sales Process & Closing:

• Manage the entire sales cycle, from initial contact and discovery to proposal development, negotiation, and closing deals.
• Prepare and deliver compelling sales proposals, quotes, and contracts tailored to client requirements.
• Collaborate with internal teams (e.g., solution engineers, marketing, product, client service) to ensure seamless execution of client solutions and a positive client experience.

Reporting & Performance:

• Accurately track and manage sales activities, client interactions, and pipeline progress using CRM software (e.g., Salesforce, HubSpot).
• Consistently meet or exceed weekly, monthly, and quarterly sales quotas and key performance indicators (KPIs).
• Provide regular reports on sales performance, market insights, and competitor activities to sales management.

Product Expertise & Market Awareness:

• Maintain a comprehensive and up-to-date knowledge of our products/services, features, benefits, and competitive advantages.
• Stay informed about industry trends, market developments, and competitor offerings to effectively position our solutions.
• Attend industry events, trade shows, and training sessions to expand professional network and enhance product knowledge.

EDUCATION, TRAINING, AND EXPERIENCE:

Required

• High School Diploma
• Solid knowledge of Managed IT and Telcom industries and terminology, or clear capability to learn quickly.

 Preferred

• Bachelor’s degree in Business, Marketing, Communications, or a related field highly preferred or combination of equivalent education and experience.
• 2+ years proven track record in sales
• 2+ years experience in business, marketing, telecommunications, or information technology sales
• Previous experience in Information Technology or Telecommunications

 REQUIRED SKILLS:

• Exceptional questioning skills, curiosity and “best-in-class” listening skills.
• Strong interpersonal skills to establish and maintain effective relationships with clients, employees, leaders and business contacts. in a professional, timely and courteous manner.
• Strategic thinking and the ability to accurately estimate the stage and close dates for business/sales opportunities.
• Excellent written and oral communication skills
• Flexibility and focus. Able to comfortably navigate a variety of tasks, frequent changes and some degree of uncertainty. 
• Creative and deep problem-solving skills. Must be able to discern the “real” problem and help clients solve it, ideally using Aureon products and solutions.
• Independent thought and action. Must be able to work independently with little direct supervision and ensure their work contributes to a team environment.
• Ability to make sound decisions using the information at hand, courage to decide when decisiveness is called for.

TOOLS, EQUIPMENT, AND SOFTWARE:

• Demonstrated knowledge of personal computer applications Microsoft Windows and Microsoft Office, including Microsoft Outlook.
• Demonstrated commitment to and discipline for the use of whichever CRM solution or other tools are defined as mission critical to the work.
• Must have and maintain a valid Driver’s license

 WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Mix of indoor work in an office environment and work at and going between prospect locations
• Frequent utilization of manual dexterity, computer screen(s), teleconferencing technologies and similar tools.
• Frequent travel by vehicle with minimal overnight