Account Representative

Position Title: Sales Account RepresentativeReports To: Director of Sales and MarketingLocation: Cincinnati, OH

Luxfer Magtech specializes in developing, manufacturing, and supplying a broad range of products that safeguard and protect, ranging from flameless ration heaters that give our U.S. Military a hot meal; innovative chemical response kits designed to detect and decontaminate chemical warfare agents; to nutritious hot food and beverage options for militaries and first responders.

PRIMARY RESPONSIBILITIES 

Responsible for managing and growing relationships with select customers, developing new business, and supporting sales opportunities from initial contact through order fulfillment. 

The Sales Account Representative processes sales orders, payments, and related documentation while conducting sales outreach, developing assigned accounts, and maintaining accurate customer and sales information. 

ESSENTIAL FUNCTIONS 

• Collaborate with the sales team to identify and grow sales opportunities. 

• Conduct outbound sales activity, prospect for new customers, qualify inbound leads, and maintain timely follow-up. 

• Manage and grow assigned accounts through customer outreach, reorder and quote follow-up, and identification of new opportunities. 

• Develop working knowledge of company products, applications, customers, and markets. 

• Maintain accurate customer, account, opportunity, and sales activity information in CRM and sales engagement systems. 

• Track and contribute to sales KPIs, including sales growth, new customers, leads/prospects, outbound activity, and customer response time. 

• Assist with customer requests and issue escalations as needed. 

• Review and enter customer purchase orders; coordinate lead times with Operations; and provide order acknowledgements to customers. 

• Maintain required order documentation and provide necessary information to Operations. 

• Process customer credit card payments and coordinate with Accounting as needed. 

• Prepare weekly open-order reports and other required sales reports. 

• Communicate relevant customer, market, and competitive information to the sales team. 

• Work cross-functionally to support customer needs and sales opportunities. 

• Support the Sales Manager and commercial team as needed. 

• Perform other duties as assigned. 

QUALIFICATIONS AND REQUIREMENTS 

• 0–2 years of sales, customer-facing, account support, or business development experience preferred; internship or co-op experience considered. 

• High school diploma or equivalent required; additional education or sales training preferred. 

• Comfortable conducting frequent outbound customer and prospect outreach. 

• Experience with, or ability to learn, CRM and sales engagement systems such as Salesforce and Outreach. 

• Exceptional verbal and written communication skills. 

• Strong time-management, organization, and attention to detail. 

• Strong interpersonal and customer relationship skills. 

• Self-motivated, curious, and consistent in following up on sales opportunities. 

• Ability to effectively participate in cross-functional teams. 

• Ability to work effectively through extended sales cycles, objections, and unsuccessful opportunities. 

• Must meet applicable U.S. export-control eligibility requirements when required for access to controlled products or information. 

We are committed to a safe, drug-free work environment and pre-employment drug screening, physical and background checks are required prior to starting.This position requires access to our export-controlled commodities, technical data, technology, and services. These items are restricted under the International Traffic in Arms Regulations (ITAR) to U.S. Citizens, Lawful Permanent Residents of the U.S., and properly licensed foreign persons. Therefore, employment is contingent on compliance with ITAR regulations and successfully obtaining and maintaining the necessary export authorization license from the U.S. Department of Commerce’s Bureau of Industry and Security, U.S. Department of State’s Office of Defense Trade Controls, or other applicable government agency. Candidates must be authorized to work in the US. Luxfer Magtech is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.