Account Representative

Account Representative


Location:

Lakeland, FL, US, 33815


Requisition ID: 19520


Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .


Overview


As anAccount Representative, you will support Brightstar Lottery's Instant Ticket and Fast Play customer portfolio by serving as a trusted advisor, project lead, and subject matter expert throughout the game development lifecycle. You will manage customer relationships, guide product strategy, coordinate cross-functional teams, and ensure successful game launches while delivering an exceptional customer experience. This role will be located onsite in Lakeland, Florida.


What You'll Do


+ Build and maintain strong relationships with customersand internal stakeholders throughout the game development process.

+ Lead assigned games and projects from concept through launch, ensuring deliverables meet customer expectations and timelines.

+ Collaborate with Game Planners and cross-functional teams to develop specifications, game plans, and product strategies.

+ Analyze customer portfolios, launch schedules, and market trends to provide recommendations that drive performance and profitability.

+ Coordinate design requests, prize structures, game mechanics, and development requirements to support new game creation.

+ Monitor production, printing, and packaging activities to ensure compliance with customer requirements and quality standards.

+ Mentor team members by providing training, guidance, and subject matter expertise while helping prioritize departmental requests.

+ Perform other duties as assigned.


What You'll Bring


+ Bachelor’s degree in Business, Sales, Marketing, Finance, Printing, or a related field, or equivalent professional experience.

+ Minimum 6 years of customer service, account management, or related industry experience.

+ Minimum 3 years of experience in printing, lottery, manufacturing, or a similar industry.

+ Demonstrated expertise in project management, time management, and organizational planning.

+ Advanced proficiency in Microsoft Excel, including formulas and calculations.

+ Proficiency with Microsoft Office applications and Adobe Acrobat.

+ Experience creating Prize Structures and Guaranteed Low-End Prize Structures (GLEPS).

+ Strong written, verbal, interpersonal, and presentation skills.

+ Proven ability to manage multiple priorities, solve problems, and work effectively under tight deadlines.

+ High level of professionalism, integrity, discretion, and attention to detail.

+ Effective at working independently while collaborating effectively with cross-functional teams.

+ Capability to lead meetings with customers and internal stakeholders.

+ Ability to read, write, and communicate effectively in English is required


What Will Make You Stand Out


+ Master’s degree in Business, Sales, Marketing, Finance, Printing, or a related field.

+ Foreign language proficiency in French, German, Portuguese, or Spanish.

+ Experience managing or supporting international customer accounts.

+ Previous team lead, supervisory, or people management experience.


Physical Requirements


+ Full-time, in-office work schedule from 8:00 AM to 5:00 PM.

+ Ability to travel occasionally within assigned territory, including overnight travel as needed.


Success Profile


+ Leading Complexity

+ Leading People

+ Leading the Business

+ Leading Self


#LI-MS1


At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $40,887 - $115,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.


Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.


Immigration sponsorship is not available for this role.


All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.