Description
The Account Services Specialist manages the administrative lifecycle, operational governance, and backend account configurations for Brivo’s global network of reseller partners and enterprise end-users.
This role serves as the authoritative operational execution point for complex account transitions—including partner acquisitions, ownership restructuring, account transfers, split-billing setups, and cloud platform activations/deactivations. The Specialist coordinates across Revenue Operations, Channel Sales, Billing, and Technical Support to ensure accurate, secure, and seamless platform operations while adhering strictly to company compliance and risk mitigation guidelines.
Key Responsibilities
- Coordinate and execute administrative partner modifications, including reseller acquisitions, corporate legal entity updates, name changes, and branch/local office expansions.
- Administer Partner Portal permissions and evaluate, verify, and fulfill portal administrator change requests.
- Maintain clean system-of-record integrity across CRM and backend billing engines following dealer organizational restructuring.
- Process and validate account ownership transfers between dealers, partners, and enterprise end-users in accordance with master services agreements.
- Configure, modify, and audit split-billing requests to ensure downstream invoicing accuracy across multi-entity partnerships.
- Execute backend lifecycle commands, including suspensions, cancellations, reactivations, and panel deregistrations across cloud hardware networks.
- Fulfill service-level platform provisioning, such as integrations/activations for Envoy and Central Alarms, as well as Camera Manager subscription deactivations.
- Maintain operational queues within established Service Level Agreements (SLAs), verifying all authorizations, documentation, and compliance checkpoints prior to executing structural account updates.
- Audit and triage incoming escalations, correctly routing out-of-scope inquiries to appropriate cross-functional teams (e.g., Tier 1 Support, Accounting, Professional Services).
Skills, Knowledge & Expertise
- Experience: 2–4 years of experience in Account Operations, RevOps, Customer Operations, or SaaS Lifecycle Provisioning either working directly with customers or within a dealer/reseller network.
- Industry Background: Prior experience in B2B SaaS, recurring-revenue subscription platforms, or IoT/Cloud-connected hardware ecosystems.
- Systems Fluency: Hands-on experience working in modern CRM and subscription management systems (e.g., Salesforce, HubSpot, Zuora, NetSuite, Zoho Desk) and being IT-savvy with the ability to quickly learn new systems and tools.
- Risk & Compliance Orientation: Proven judgment handling sensitive data, business ownership transfers, contract verification, and platform administrative credentials.
- Detail & Accuracy: High precision in tracking records across disparate systems where errors directly impact downstream revenue and physical security access.
- Familiarity with physical access control, video surveillance (VSaaS), or physical security industry channels.
- Understanding of channel partner/reseller models (VARs, MSPs, systems integrators).
Why Work For Us?
Innovation drives our vibe, but purpose drives our mission. You will work on essential systems that protect the health, safety, and welfare of people and property worldwide. At Brivo, your voice is heard, your talent is respected, and your contributions have a global impact.
- The Brivo Experience: We thrive on in-person collaboration and a "one-team" atmosphere. We embrace our international presence, leveraging diverse ideas and backgrounds to improve our culture and our products. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces—ensuring you have everything you need to stay focused while building the future of security.
- Total Rewards: We support our people with competitive medical, vision, and dental plans (including company-offset premiums), a 401k with company match, and a Paid Time Off (PTO) policy that empowers you to take the time you need to maintain a healthy work-life balance.
Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition, Brivonians enjoy a robust benefits and perks package tailored to their work location.