Accounts Receivable & Collections Specialist

Civitas Senior Living | Corporate Office

Join a Team Where Your Work Makes a Difference

At Civitas Senior Living, we believe great communities are built by great people. Every team member plays an important role in creating exceptional experiences for our residents, families, and employees.

We're looking for a motivated, detail-oriented Accounts Receivable & Collections Specialist to join our corporate Operations team and help strengthen financial performance across our growing portfolio of senior living communities.

This is an opportunity for someone who enjoys problem-solving, takes ownership of results, and thrives in a fast-paced, collaborative environment.

In this role, you'll do more than monitor outstanding balances. You'll take an active role in driving collections efforts, resolving account challenges, and partnering with community leaders to ensure our accounts receivable processes are accurate, consistent, and effective.

What You'll Do

As our Accounts Receivable & Collections Specialist, you'll support collections performance across multiple Independent Living, Assisted Living, and Memory Care communities.

Your responsibilities will include:

• Drive Collections Performance: Monitor accounts receivable aging, identify delinquent accounts, prioritize collection efforts, and take proactive steps to improve outstanding balances.

• Manage Collection Activities: Conduct collection outreach, follow up on payment commitments, and work toward timely resolution of outstanding accounts.

• Partner with Community Leaders: Collaborate with Executive Directors, regional leaders, and business office teams to develop action plans, resolve challenges, and maintain accountability.

• Coordinate AR Reviews: Support regular accounts receivable reviews, monitor progress toward collection goals, and ensure timely follow-through on outstanding items.

• Resolve Account Discrepancies: Research resident account balances, identify billing or payment discrepancies, and coordinate appropriate corrections.

• Maintain Accurate Documentation: Track collections activity, account updates, and follow-up commitments using RealPage OneSite, Smartsheet, and other company systems.

• Analyze Performance: Review aging reports, identify trends, and recommend opportunities to improve collections effectiveness.

• Improve Processes: Help strengthen collection procedures, operational consistency, and financial accountability across our communities.

What We're Looking For

We're seeking someone who combines hands-on collections experience with strong organizational skills, initiative, and the ability to communicate effectively with a variety of stakeholders.

Ideal qualifications include:

• 2–4 years of experience in accounts receivable, collections, billing, or related financial operations.

• Demonstrated experience managing delinquent accounts, conducting collections outreach, and resolving outstanding balances.

• Experience in senior living, healthcare, multifamily housing, property management, or multi-location operations preferred.

• Familiarity with RealPage OneSite or a comparable billing or property management platform preferred.

• Strong Microsoft Excel skills, including the ability to analyze financial data, reconcile balances, and maintain accurate reports.

• Excellent organization, attention to detail, and problem-solving abilities.

• Strong written and verbal communication skills, including confidence navigating sensitive financial conversations.

• Ability to manage competing priorities, meet deadlines, and work independently with minimal supervision.

• Experience with Smartsheet or similar workflow management tools is a plus.

• An associate's or bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred; relevant experience will also be considered.

What Will Make You Successful

At Civitas, we value people who see challenges as opportunities to make things better. You'll thrive in this role if you:

• Take Ownership: Follow through on commitments, anticipate challenges, and work proactively toward solutions.

• Are Results-Oriented: Understand how to prioritize collections efforts and stay focused on measurable improvements.

• Communicate with Confidence: Balance professionalism, persistence, and empathy when navigating challenging conversations.

• Stay Organized: Manage multiple priorities, maintain accurate records, and consistently meet deadlines.

• Think Critically: Look beyond the numbers to identify underlying issues and practical solutions.

• Build Strong Relationships: Collaborate effectively with community teams and corporate leadership.

• Embrace Improvement: Identify opportunities to make processes more efficient, accurate, and consistent.

Why Civitas Senior Living?

At Civitas Senior Living, our mission is centered on creating exceptional experiences for the people who live and work in our communities.

Our corporate team plays a critical role in making that mission possible. We believe in empowering employees, encouraging innovation, and building a culture where accountability and collaboration go hand in hand.

This position offers the opportunity to contribute directly to the financial health of our communities, partner with operational leaders, and help shape more effective business practices across our organization.

Ready to make an impact?

If you're a motivated financial operations professional who values accuracy, accountability, and making a difference, we'd love to learn more about you.

Apply today and become part of the Civitas Senior Living team.

Civitas Senior Living is an equal opportunity employer. We are committed to providing employment opportunities without regard to legally protected characteristics.