Description
Job Overview:
This Accounts Receivable Coordinator position has a special focus on AR Resident Support & Billing. This individual is responsible for supporting homeowners and internal teams while maintaining accurate account records across two functional areas: AR Resident Support and AR Billing. In the resident support capacity, this role handles homeowner inquiries, assists in the lobby, resolves account discrepancies, researches missing or misapplied payments, and reconciles open credits. In the billing capacity, this role posts charges and credits, processes account changes, manages write-offs and refunds, and produces key operational reports across multiple systems. The ideal candidate demonstrates strong organizational skills, high attention to detail, the ability to manage multiple tasks with limited supervision, and a commitment to accuracy and clear communication. A background in the HOA industry is preferred. .
Job Responsibilities:
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned to every duty.
Customer Service Inquiry Management and Resolution
- Research inquiries of resident accounts. Ensuring prompt and accurate responses aligned with established procedures.
- Manage inquiries related to bank activity and ClickPay transactions, ensuring issues are investigated, resolved, and properly documented.
- Manage account adjustments (charges and/or credits) and ensure proper documentation and compliance.
- Deliver a high level of customer service by maintaining timely follow-up, proactive communication, and complete resolution of resident inquiries and concerns.
- Track and monitor open requests to ensure timely resolution, appropriate escalation when necessary, and a positive customer experience.
Account Maintenance of Resident Accounts
- Process transfers, refunds, and payment requests.
- Process cash receipts and adjustments.
- Perform comprehensive reconciliation and reviews of resident ledger reports, applying payments and/or processing adjustments.
- Process reclassification of payments and ensure accurate alignment with resident ledgers and accounting requirements.
- Maintain organized documentation for all transactions, adjustments, and communications related to resident accounts.
- Support cross‑functional teams by providing required information for reporting, audits, or follow‑up requests related to resident account activity.
Billing, Reporting & Special Items
- Run and distribute reports from various systems as required.
- Produce new property aging reports to support collections and management review.
- Post charges accurately and in accordance with scheduled timelines.
- Update prior owner billing addresses to ensure accurate correspondence and collections records.
Additional Duties:
- Practices and adheres to FirstService Residential Global Service Standards.
- Always conducts business with the highest standards of personal, professional and ethical conduct.
- Performs or assists with any operations required to maintain workflow and to meet schedules.
- May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain a specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
- Follows all policies and Standard Operating Procedures as instructed by Management.
- Performs any range of special projects, tasks and other related duties as assigned.
Skills & Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Strong verbal and written communication skills.
- Demonstrates thoughtful leadership in creating efficiencies and process improvements.
- Detail oriented and strong organizational skills and multi-tasking skills.
- Project management experience with focus on process improvement
- Must have strong proficiency in Windows and Microsoft Office, including but not limited to word processing, spreadsheet maintenance, navigating in databases, record keeping and researching the Internet.
- Ability to work with sensitive or confidential information.
- Ability to meet deadlines and work well under pressure.
- Ability to work in a team environment as well as independently and be self-driven
- Critical thinking, financial acumen, problem solving and decision-making abilities
Education & Experience:
Minimum of 1–3 years of experience in Accounts Receivable. Associate’s degree preferred, or an equivalent combination of education and relevant work experience.
Compensation
$ 24-25/hr
Disclaimer Statement
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel
national_recruiting@fsresidential.com
.
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at
national_recruiting@fsresidential.com
; we will respond in accordance with Local Law 144, within 30 days.