Accounting, Accounts Receivable, Analysis Skills, Background Investigation, Billing, Business-to-Business (B2B), Cargo/Freight, Chargebacks, Communication Skills, Credit and Collections, Customer Support/Service, Detail Oriented, Distribution Services, Documentation, ERP (Enterprise Resource Planning), Establish Priorities, Finance, Follow Through, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Product Family, Microsoft Word, Multitasking, Organizational Skills, Past Due Accounts, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Process Improvement, Reconciliation, Sales, Time Management, Trend Analysis, Writing Skills
This is a hybrid role working onsite at our Faulkner Road location on Tuesdays and Thursdays.
Job Summary
The Accounts Receivable Resolution Specialist is responsible for managing customer accounts to support timely cash collection and accurate resolution of invoice, payment, and deduction issues. This role researches pricing discrepancies, quantity discrepancies, unknown or unauthorized deductions, and other customer account variances while maintaining clear documentation and following issues through to resolution.
Job Responsibilities
- Monitor customer accounts and aging reports to identify past-due balances and prioritize collection activity.
- Contact customers regarding open invoices, past-due balances, short payments, and unresolved account issues.
- Research, analyze, and resolve pricing discrepancies, including customer deductions related to price variances or contract differences.
- Investigate quantity discrepancies, shortages, damaged goods claims, freight issues, and other invoice disputes.
- Identify unknown, unauthorized, or unsupported deductions and determine appropriate follow-up action.
- Coordinate with Sales, Customer Service, Pricing, Shipping, and Accounting teams to resolve disputes accurately and timely.
- Maintain detailed documentation of collection activity, deduction research, customer communication, and resolution support.
- Recommend appropriate actions for deduction recovery, chargebacks, credit memos, write-offs, or account adjustments.
- Reconcile customer account balances and assist with proper application of payments, credits, and deductions.
- Identify recurring deduction trends and communicate process improvement opportunities to management.
- Run D&B reports and send references for new customers if necessary.
- Establish and maintain credit limits within authorized level for new and established customers.
- Other duties may be assigned.
Success in this role will require
- Strong attention to detail with the ability to identify discrepancies and follow issues through to resolution.
- Self-motivated and able to work independently with minimal supervision.
- Accountable for assigned customer accounts, open items, deadlines, and follow-up commitments.
- Strong analytical, investigative, and problem-solving skills.
- Professional written and verbal communication skills, including the ability to work with internal departments and external customers.
- Organized, dependable, and able to manage multiple priorities in a deadline-driven environment.
- Proficiency in Microsoft office products (Word, Excel, Outlook).
- Comfortable working with ERP systems, customer portals, aging reports, and account reconciliation details.
What You'll Bring
- Associate Degree in Accounting, Finance, Business, or related field preferred; equivalent experience may be considered.
- Two or more years of experience in accounts receivable, collections, deduction management, credit, billing, or customer account reconciliation preferred.
- Experience researching pricing issues, quantity discrepancies, customer deductions, or invoice disputes is strongly preferred.
- Manufacturing, distribution, or business-to-business customer account experience is a plus.
Success Factors
The successful candidate takes ownership of account issues, proactively follows up on open items, maintains accurate support, and drives customer deductions and disputes to resolution. This individual demonstrates accountability.
#LI-Hybrid #LI-DM3
By applying for a position with HellermannTyton, you understand that should you be made an offer, it will be contingent on your undergoing and successfully completing a background check through the use of our 3rd party supplier. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, criminal check, driving history, and drug test. You will be notified during the hiring process of which checks are required by the position.
HellermannTyton Corporation is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.