Job SummaryFacilitate invoice collection and resolution of account issues for a portfolio of customers in Receivables Management. Manages the end-to-end process of collecting outstanding invoices, investigating and resolving account discrepancies, maintaining accurate records, and seeking long-term solutions to repetitive problems to enhance the customer experience. This role requires detail orientation as well as strong analytical, communication, and organizational skills.Primary Activities and ResponsibilitiesProactively manage the collection of assigned invoices, ensuring timely payments are received and applied.Review invoices and support documentation to ensure billing accuracy.Coordinate and build strong relationships with internal departments and external customers to research discrepancies, gather information, and provide fact-driven responses.Analyze data to identify trends and work with management team to implement appropriate solutions.Maintain composure when tackling new tasks, when dealing with ambiguity, and when faced with periods of high workload.Miscellaneous activities and responsibilities as assigned by manager.Minimum QualificationsAssociate Degree/2-year Degree3 or more years of experience in Accounting, Business, Finance, Customer Service Operations, Receivables, Billing, or related fieldHigh school diploma or GED5 or more years of experience in Accounting, Business, Finance, Customer Service Operations, Receivables, Billing, or related fieldEquivalent QualificationsHigh school diploma or GED5 or more years of experience in Accounting, Business, Finance, Customer Service Operations, Receivables, Billing, or related fieldPreferred QualificationsBachelor's Degree/4-year Degree3 or more years of experience in Accounting, Business, Finance, Customer Service Operations, Receivables, Billing, or related field1 or more years of railroad experienceOracle/SAP experienceRequired SkillsStrong understanding of accounts receivable, billing, invoice collection, payment application, credits, adjustments, and account reconciliation processes.Ability to research and resolve invoice discrepancies, account issues, and customer inquiries using sound judgment and fact-based analysis.Excellent attention to detail with the ability to review invoices, supporting documentation, customer accounts, and payment records for accuracy.Strong written and verbal communication skills, including the ability to communicate professionally with customers and internal business partners.Effective time management, organization, and prioritization skills with the ability to manage a portfolio of accounts and meet deadlines in a fast-paced environment.Demonstrated ownership, accountability, and follow-through in driving open items to resolution.Proficiency with financial systems, spreadsheets, account records, and reporting tools; ability to learn and apply new systems and processes efficiently.Ability to collaborate across departments to gather information, resolve issues, and support long-term process improvements.Adaptability and composure when managing changing priorities, ambiguous situations, or periods of high workload.Continuous improvement mindset with the ability to identify recurring issues, recommend solutions, and improve the customer experience.Job RequirementsWork hours may vary in length and schedule (may include a non-standard work week)#J-18808-Ljbffr