Operations Support Associate

Buckeye State Credit Union

Never Worked for a Credit Union Before? No Problem.

If you enjoy helping people, solving problems, and being the behind-the-scenes force that keeps everything running smoothly, Buckeye State Credit Union may be the perfect fit for you.

At Buckeye, we're more than a financial institution. We're a team of passionate people dedicated to improving the financial lives of our members while creating a workplace where employees can thrive, grow, and be themselves. If you're looking for a career where your work makes a difference and your voice matters, we'd love to meet you.

As an Operations Support Associate, you'll play a critical role in supporting our branches, employees, and members by ensuring operational excellence, regulatory compliance, and efficient back-office processes. From ACH processing and card services to audits and compliance support, you'll help keep the credit union running at its very best. This position is an on-site role Akron Ohio 44308

What You'll Do

As an Operations Support Associate, you will:

• Process, research, correct, and track EFT and ACH transactions while responding to related inquiries.
• Provide card services support, including file maintenance, PIN requests, card recovery assistance, and operational reporting.
• Assist with the implementation and maintenance of internal audit policies and procedures.
• Support procedural compliance, Anti-Money Laundering (AML) and Act Bank Secrecy Act (BSA) compliance throughout the organization.
• Conduct branch audits and reviews of operational and loan procedures to ensure compliance with credit union policies and regulations.
• Serve as the primary resource and subject matter expert for teller operations across the organization.
• Prepare operational reports and provide back-office support to various departments.
• Collaborate with team members to identify process improvements and enhance operational efficiency.
• Assist members and employees by providing accurate information, guidance, and solutions.
• Take on additional projects and responsibilities that contribute to the success of the credit union.

What You'll Need

Required Qualifications

• High School Diploma or GED
• Strong accounting and balancing knowledge
• Excellent problem-solving and analytical skills
• Strong verbal and written communication skills
• Detail-oriented mindset with the ability to multitask effectively
• A genuine desire to help people and support team success

Preferred Qualifications

• Banking, credit union, or financial services experience
• Experience with ACH processing and operations
• Knowledge of the Anti-Money Laundering (AML) Act
• Compliance, auditing, or operational support experience

Our Core Values

Connect

We pull together, build relationships, and energize one another.

Simplify

We reduce friction and make things easy for our members and teammates.

Adapt

We innovate, embrace change, and remain resilient.

Compensation

Pay Range: $17.00-$20.00/hour

The Perks

Award-Winning Culture

Buckeye State Credit Union has been recognized as one of Northeast Ohio's Top Workplaces for seven consecutive years (2019-2026). We believe people perform their best when they can bring their authentic selves to work.

Enjoy:

• Smart casual dress code (yes, jeans are welcome!)
• Music and movie-theater popcorn in our branches
• Personalized workspaces
• An inclusive and supportive team environment
• Leaders who genuinely care about your growth and success

Who We Are

Scrappy

We're resilient, determined, and focused on our mission.

Quirky

We do things differently and aren't afraid to challenge the status quo.

Cheerful

We know our members by name and are genuinely happy to help.

Personable

We treat people like neighbors, not account numbers.

An Environment of Growth

At Buckeye, learning never stops. We are committed to helping employees develop their skills, expand their knowledge, and advance their careers. Through coaching, training, and new opportunities, we invest in your future because your success drives our success.

Benefits

Eligible employees enjoy a comprehensive benefits package that includes:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Company Match
• Life Insurance
• Short-Term Disability Coverage
• Profit Sharing
• Employee Referral Incentives
• Professional Development Opportunities

Join the Buckeye Team

If you're detail-oriented, enjoy solving challenges, and want to play a key role in supporting an organization that puts people first, we'd love to hear from you.

Apply today and discover why Buckeye State Credit Union continues to be one of Northeast Ohio's best places to work.