Pediatric Triage Administrative Assistant
Glendale Pediatrics | Full-Time | Benefits Available
Glendale, CA
Join Our Dedicated Team!
Glendale Pediatrics, a physician-owned private pediatric practice, is looking for a friendly, compassionate, energetic, and highly organized Pediatric Triage Nurse Administrative Assistant to join our team.
This is an important front-line administrative role for someone who enjoys helping families, communicating with people, and working in a fast-paced healthcare environment. As part of our triage and administrative team, you will be one of the first points of contact for parents and caregivers reaching out with questions or concerns about their children. You will help ensure that each family feels heard, supported, and connected with the appropriate member of our medical team. This is a non-patient-facing administrative role.
The ideal candidate is someone who is warm and approachable, provides excellent customer service, remains calm under pressure, and confidently manages multiple priorities while maintaining attention to detail. Pediatric healthcare experience is a plus, but we are especially interested in someone who brings a positive attitude, strong communication skills, reliability, and a genuine desire to help children and their families.
About the Role:
The Pediatric Triage Administrative Assistant works closely with our physicians, clinical staff, and administrative team to coordinate patient communication and care. This position does not provide medical advice or clinical assessment. Instead, you will gather and document information from families, identify the appropriate workflow, and ensure questions and concerns are routed to the appropriate clinical or administrative team member.
Responsibilities:
- Serve as a friendly, professional first point of contact for parents and caregivers who call or message the practice.
- Assist with follow-up communication on appointments, referrals, laboratory results, telemedicine visits, and other patient needs.
- Route incoming patient calls and portal messages, and transcribe voicemails for triage nurses with patience, empathy, and excellent customer service.
- Listen carefully to parents' concerns, gather relevant information, and accurately document messages in the electronic health record (EHR).
- Route clinical questions, symptoms, and concerns to the appropriate physician or clinical team member for review.
- Recognize urgent or time-sensitive concerns and promptly escalate them to the appropriate clinical staff in accordance with established office procedures.
- Assist with referral coordination, including communicating with families and outside offices and ensuring necessary information is available.
- Support the team with prior authorization administrative tasks and follow-up as needed.
- Work closely with physicians and clinical staff to ensure patient messages and administrative needs are addressed efficiently.
- Maintain accurate, timely, and thorough documentation in the EHR.
- Protect patient privacy and adhere strictly to HIPAA and practice confidentiality policies.
- Provide exceptional customer service when interacting with families, physicians, nurses, medical assistants, and other members of the practice.
- Assist with general administrative and patient-support tasks as needed to help the office run smoothly.
Qualifications & Experience:
- Previous experience in a pediatric, medical office, healthcare, customer service, or administrative setting preferred.
- Experience with phone triage, patient communication, scheduling, referrals, or EHR systems preferred.
- Excellent attention to detail and organizational skills.
- Ability to work independently while also collaborating closely with a team.
- Ability to quickly learn practice procedures, workflows, and electronic systems.
Why Join Glendale Pediatrics?
At Glendale Pediatrics, we believe that caring for children also means caring for the families who bring them to us. We are a close-knit team that values kindness, teamwork, professionalism, and a willingness to help one another. We are looking for someone who wants to be part of a supportive practice and take pride in making a meaningful difference in the patient and family experience.
Benefits:
- Medical.
- Dental.
- Vision Insurance.
- Retirement.
- Paid Time Off.
- Paid Sick Leave.
Work Location: In person – Glendale, CA 91206.
*Must be willing and able to commute to the office location daily.