Ombudsman Divison

800 W. Washington ST

Phoenix, AZ  85007

Hourly Rate: $17.60 

Grade: 17

Closing Date: Open Until Filled

The Administrative Assistant is responsible for providing secretarial/office support to the Ombudsman Division.

Essential Duties and Responsibilities include but are not limited to:

This position provides specialized secretarial/administrative support requiring knowledge of procedures, forms, and documents and a moderate degree of secretarial/administrative support skills to the Ombudsman Division; prepares a variety of correspondence and other documents using technical knowledge and expertise; completes correspondence/notices/forms from marginal notes, verbal and written directions; creates, processes, updates, and maintains Ombudsman files; assists Ombudsman and Assistant Ombudsman as needed, with scheduling and tracking of deadlines and other events.
Ensures secretarial/administrative activity is performed thoroughly, professionally, in a timely manner, and in accordance with applicable laws; generates high-quality work product.
This position will be responsible for screening and handling a wide variety of telephone calls and mail. In addition, this position will confer and collaborate with representatives from other divisions of the Commission and members of the public to acquire and give information requiring minimal judgement or discretion regarding general questions posed.

Knowledge in
Commission computer system.
Ombudsman Division purposes, goals, organization, workflows, equipment, and processes, including administrative and office procedures.
Concepts, terminology, principles, and procedures related to state law pertaining to workers’ compensation.
Internet Search Engines, social media and Government websites.


Skills in

Teamwork.
Planning/organization, multi-tasking, and time management.
Clear and concise oral and written communication, including attention to detail.
Use of computers and other technical devices/programs/software.
Problem-solving, ingenuity, and decision-making.
Interpersonal communication and mentoring.
Conducting web engine, social media, and government website searches.
Bilingual-Fluent in English and Spanish.

Ability to

• Interact professionally with a diverse group of clients, coworkers, and the public.
• Display courteous, ethical, and professional behavior.
• Exercise good judgement in making decisions.
• Multi-task, prioritize, adapt to changing circumstances, and follow instructions.
• Maintain emotional control and work under pressure.
• Effectively manage various assignments and work in a fast-paces environment.
• Coordinate work with administrative support staff and investigators within the Legal Division.
• Proofread and ensure accuracy and quality work.
• Recognize and engage those with different backgrounds, characteristics, and perspectives to bridge gaps in understanding of differing viewpoints, as well as ensuring persons with diverse perspectives are given the opportunity to collaborate and provide input.
• Gather and decipher information obtained from research to determine whether a business is operation with employees.
Read, write, and speak English and Spanish sufficient to assist claimants.

• Bi-lingual English/Spanish Speaking

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
Affordable medical, dental, life, and short-term disability insurance plans
Top-ranked retirement and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Sick time accrued at 3.70 hours bi-weekly
Deferred compensation plan
Wellness plans

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

You will be eligible to participate in the state employee health/disability insurance plan, and you are required to participate in the Arizona State Retirement System (ASRS). ASRS participation may begin immediately or upon your 27th week of employment. Contributions are matched by the employer.

If you have any questions please feel free to call 602-542-5559 or email HR@azica.gov for assistance.